NetBase, worth your time and energy
Anonymous | TrustRadius Reviewer
May 28, 2015

NetBase, worth your time and energy

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with NetBase

NetBase is used for social conversation monitoring, both brands managed and competitors. Depending the need it can cover campaign launches, product innovation questions, and more.
  • Social listening
  • Data visualization
  • Customer support
  • Broader visualization
  • Greater platform support
  • Manual sentiment adjustment
  • It has streamlined the social research process and saved a number of hours in development and maintenance.
Less robust than a sysomos or crimson hexagon but it's quick and the team is rolling out improvements quickly.
8 analysts and 4 researchers.
With the recent addition of Tumblr their metrics are getting richer. Otherwise they have great Twitter access and minor other social abilities which have been valuable.
N/A, I don't use it.
Excellent product for all of the above, which is what we are using it for. Ad-hoc campaign analysis, research, and visualizations to identify opportunities.
If you need a product that is iterating quickly, listening to their users, and provides solid social listening, NetBase is an excellent product.