Excellent customer service and easy-to-use platform make my life as a development manager easier
September 20, 2021

Excellent customer service and easy-to-use platform make my life as a development manager easier

Katy Walterscheidt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Network for Good

Our Development and Finance departments use Network for Good to keep track of donations and to communicate with donors.

Pros

  • Their customer service is excellent.
  • Their interface is very easy to use.
  • They have a lot of education opportunities.
  • Their price point is very reasonable.

Cons

  • Easy functioning for recording grants.
  • It took some getting used to learning which interface to use - the donor info back end or the donation platform front end.
  • Tax letters
  • Easy to use
  • Donation page
  • n/a
We moved to Network for Good after using eTapestry for many years. Our organization had a lot of turnover and it was hard for the new person to learn how to use eTapestry and the company didn't have any options for onboarding new users. Network for Good's customer service is top notch and has been so helpful in answering questions and helping new users get comfortable with using the software.

Do you think Bonterra Network for Good delivers good value for the price?

Yes

Are you happy with Bonterra Network for Good's feature set?

Yes

Did Bonterra Network for Good live up to sales and marketing promises?

Yes

Did implementation of Bonterra Network for Good go as expected?

Yes

Would you buy Bonterra Network for Good again?

Yes

Network for Good is easy to use and understand, so it is a great option if you don't want to have a big learning curve or if you aren't familiar with database administration.

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