Nexternal - A cabaple software that needs a refresh.
April 04, 2014

Nexternal - A cabaple software that needs a refresh.

Stephanie Barnett | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction

We used to use Nexternal as our order system at a small winery. We would enter all purchase orders into Nexternal, which would then link to QuickBooks. We use it for all reporting as well.
  • The reporting is very clear and organized. You are able to report by outlet such as OMS, POS and online orders.
  • Nexternal needs a POS system that enables you to swipe credit cards. We switched to a different system because this was a limitation of Nexternal. At the point of purchase we used to have to write everything down and enter in later.
  • The shipping functionality is extremely basic. The shipping address check for each state never worked properly. Also, with our new system, the woman who does the compliance can pull all reports per state out of it. Nexternal does not have that capability.
  • Decreased efficiency in terms of how long it takes to enter order.
  • Very quick with reporting which was great for meetings and customer service calls.
  • Inefficient in terms of shipping abilities.
  • Submerse
Nexternal is a much more basic system in terms of an OMS system but it has much more limitations compared to Submerse. Submerse however is a newer products with a ton of glitches and terrible reporting methods. If Nexternal created a POS system and revamped their shipping capabilities, I would choose Nexternal.
I no longer work in a company that would utilize it.
It is well suited if you do not have a point of sale scenario. It is great for companies that take any sorts of orders over the phone or web.