Item: Skilljar by Gainsight
Rating: 9
Author: Verified User

Overall Satisfaction with Gainsight Customer Education

Use Cases and Deployment Scope

We're a growing SaaS company in a very new industry, and it's important for us to educate our users on how to leverage our tool to grow their business. We relied heavily on YouTube Videos and Help Center Articles to provide tutorials to our customers and prospects, and they loved our content. With Northpass, we are able to create a white-label digital learning academy of our platform that not only improves our product branding but also improves product adoption.

Pros and Cons

Pros

Digital Learning Academy.
Improves Retention of users.
Easy to Setup.
Good UX for end customers.

Cons

Improve Self-Serve Onboarding.
Better Pricing.

Return on Investment

Reduced Onboarding Time.
Reduced Churn for our customers.
Improve Product Adoption.
Reduced Sales Cycle.
Increased Revenue Growth.
Improved product branding.

Key Insights

Do you think Skilljar by Gainsight delivers good value for the price?

Yes

Are you happy with Skilljar by Gainsight's feature set?

Yes

Did Skilljar by Gainsight live up to sales and marketing promises?

Yes

Did implementation of Skilljar by Gainsight go as expected?

Yes

Would you buy Skilljar by Gainsight again?

Yes

Likelihood to Recommend

Northpass is a brilliant tool for creating training programs for your product that improves product adoption and allows your customers to get the best value out of your product. It reduces churn for our customers and also reduces our onboarding time, hence maximizing revenue for us. It has been playing an important role in our SaaS product's growth.

Skilljar by Gainsight Feature Ratings

Comments

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Wonderful way to create training programs and Learning Academy for your product.