Skilljar - Transforming Customer Education for Success
Skilljar's Customer Education LMS Platform has been an absolute game-changer for our organization. We've been using it to tackle several …
Overview
What is Skilljar’s Customer Education LMS Platform?
Skilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. It enables the user to build courses, design learning…
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Popular Features
- Learning administration (20)9.595%
- Progress tracking & certifications (22)8.686%
- Course catalog or library (21)8.585%
- Learning reporting & analytics (22)7.474%
Reviewer Pros & Cons
- This platform plays well with others! The seamless integration with our CRM and other tools has been a huge plus. It allows us to maintain a cohesive ...
- Although the platform supports some collaboration features, expanding on this aspect would be valuable. For instance, incorporating discussion forums ...
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What is Skilljar’s Customer Education LMS Platform?
Skilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. It enables the user to build courses, design learning paths, monetize training, and…
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What is Skilljar’s Customer Education LMS Platform?
Skilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. It enables the user to build courses, design learning paths, monetize training, and improve the customer experience through actionable analytics.
Turn new buyers into successful users:
Skilljar’s external LMS helps onboard customers and partners and turn them into experts on a product.
Partner with the experts in external education:
Skilljar is purpose-built for external education. Employs best practice for using education to expand the impact of a business along the entire customer journey.
Drive measurable impact & profitability:
Educating users at scale decreases the number of support calls while allowing CS teams to focus on strategically growing customer satisfaction, driving revenue, and increasing profitability.
Improve customer retention:
Trained customers are more likely to use a product, understand the value, and not churn.
Get data-driven insights:
Skilljar data can integrate with a CRM, marketing automation, and other customer-related platforms to provide actionable insights for improving customer success and growing a business.
Strengthen the power of a brand:
Skilljar can help to create an ecosystem of trained and certified customers and partners, and turn customers into product experts and evangelists.
The vendor states companies who care about product adoption and customer success as users of Skilljar, such as Tableau, DocuSign, Twilio, Procore, and Gong.io.
Skilljar’s Customer Education LMS Platform Screenshots
Skilljar’s Customer Education LMS Platform Video
Skilljar is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. In this video, TrustRadius goes over some of the top features, pricing, and user sentiment of Skilljar.
Skilljar’s Customer Education LMS Platform Integrations
Skilljar’s Customer Education LMS Platform Competitors
Skilljar’s Customer Education LMS Platform Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Mobile Web |
| Security |
Skilljar’s Customer Education LMS Platform Downloadables
Frequently Asked Questions
Docebo Learning Platform, Thought Industries, and LearnUpon are common alternatives for Skilljar’s Customer Education LMS Platform.
Reviewers rate Learning administration highest, with a score of 9.5.
The most common users of Skilljar’s Customer Education LMS Platform are from Mid-sized Companies (51-1,000 employees).
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Reviews
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December 08, 2023
Skilljar - Transforming Customer Education for Success
Skilljar's Customer Education LMS Platform has been an absolute game-changer for our organization. We've been using it to tackle several business problems related to customer education and training, and I can't stress enough how beneficial it has been for us.
First off, the platform has been instrumental in streamlining our customer onboarding process. Before Skilljar, we struggled with inconsistent onboarding methods, which often led to confusion among our customers and new hires.
With Skilljar, we've been able to create structured and engaging onboarding courses tailored to our customers' needs. This has significantly reduced the time it takes for our customers to get up to speed with our products and services.Another huge win for us has been the ability to scale our training efforts efficiently. As our customer base grew, it became increasingly challenging to deliver consistent training experiences. Skilljar's platform allowed us to create a centralized hub for all our training materials, making it easy for us to update content and ensure that everyone gets access to the latest information. This scalability has been a lifesaver for our team, allowing us to focus on creating valuable content rather than worrying about logistical challenges.Moreover, the analytics and reporting features have been invaluable. Being able to track learner progress, engagement levels, and course effectiveness has provided us with valuable insights.
We've been able to identify areas where our customers might be struggling and refine our courses accordingly, leading to better learning outcomes.
In terms of the scope of our use case, we've fully integrated Skilljar into our customer success strategy. From basic product tutorials to in-depth certification programs, we've utilized the platform extensively to cater to the diverse learning needs of our customers.
It's not just about training; it's about empowering our customers to get the most out of our products and services.
- One of the things that struck us immediately was how intuitive the platform is for both creators and learners. The interface is clean, easy to navigate, and doesn't overwhelm users. This simplicity has been key in ensuring that our customers have a seamless learning journey without getting lost in a labyrinth of menus and options.
- Skilljar's analytics dashboard is a goldmine. It provides comprehensive insights into learner behavior, course effectiveness, and engagement metrics. Being able to track progress, identify popular courses, and pinpoint areas needing improvement has been invaluable for fine-tuning our training programs.
- This platform plays well with others! The seamless integration with our CRM and other tools has been a huge plus. It allows us to maintain a cohesive ecosystem and ensures that our training efforts align seamlessly with our broader customer success strategy.
- Skilljar makes it a breeze to create engaging and interactive content. From videos and quizzes to downloadable resources, the platform offers diverse options. The ability to customize content based on different customer segments or learning styles has been incredibly valuable for us. It's like having a toolkit that allows us to craft tailored learning experiences without the need for coding expertise.
- While the platform is mobile-responsive, optimizing the mobile experience further could enhance accessibility and convenience for learners accessing courses on various devices. This could involve refining the interface to ensure a seamless and consistent experience across different screen sizes.
- Although the platform supports some collaboration features, expanding on this aspect would be valuable. For instance, incorporating discussion forums or live chat functionalities within courses could foster a sense of community among learners and encourage peer-to-peer learning.
November 27, 2023
Onboarding Excellence and Driving Business Growth with Skilljar
The content delivery such as courses, tutorials and documentation is good, content covers a range of topics to get the good understandings, I am using it for training purpose that also provides the certifications and assessment thats where it is good platform and at my company it is also used for analysis and reportings. It is enhacing the customer success and product knowledge.
- Personalized Learning Path is the good feature that helps us to create our own personalized path.
- Certfication Programs is the good to go option for the validation and recognizing the skillsets.
- Community and Social Learning features enables the collaboration between distant learners and helps to amplify the knowledge.
- Analysis and reporting feature is also good.
- Machine Learning and Personalization can be used to analyze the user behavior and performance in key areas.
- The Gamification feature like badges, leaderboard and rewards can be improved further.
- Advanced assessment and quiz can be the area of improvement.
November 17, 2023
Excellent tool for small companies wanting to grow
I'm sort of in a hybrid role of managing student/course management and engineering the design for the platform. I was initially tasked with rebranding our Skilljar domain to match our company branding. I was pleasantly surprised to find that the platform was well documented and provided me with plenty to go off when it came to things like CSS/Javascript/HTML. Our company has a small development team of just 5 engineers that manage four web applications, including our Skilljar LMS. The platform certainly empowers me to do alone the amount of work that would take a much larger team of engineers and support. For that reason, Skilljar is worth it!
- Documentation
- Support
- Scalability
- Features
- More clarity for where to apply CSS/HTML styling
- More flexibility for styling coursebox layouts
November 16, 2023
Friendly customer service and easy to use product!
We use Skilljar for our customer education. Our business issue our customers voiced was not having our resources in one place. Skilljar helped us accomplish putting out webinars, calendar, and courses in one place.
- Implementation
- Customer Support
- SCORM analytics
November 16, 2023
Great tool for customer education
We use Skilljar to support our asynchronous professional learning. This provides educators the opportunity to take professional learning during the time period that works for them and allows us to see completion metrics regarding who engages in our courses.
- Provides analytics for us to see customer engagement and completion
- Responsiveness of employees to dig into particular use cases and help problem solve
- Allows us to customize content to fit our product and our customers
- Would love to see parent/child courses so that when something is updated in the parent course that change is automatically reflected in the clones of that course.
- Features that allow for the translation of content to allow access to content across languages.
- Re-onboarding process when the usage of Skilljar changes hands within out company in order to address knowledge gaps.
November 15, 2023
Not perfect, but CS helps make it a positive experience.
Skilljar is our LMS for our Academy, which contains our customer education certification program. We also use it for Onboarding. The purpose of the Academy is to grow users into power users and make users more sticky as customers. We break our content out by user persona and billing tier, and have about 100 courses, 6 certifications, and 6 onboarding tracks.
- CS support.
- Learning paths.
- Customer specific education.
- Native quizzing functionality.
- Reporting
- Customization of page layout and design.
I run our partner enablement program, which has me using Skilljar every day. We have a partner certification program through Skilljar that integrates directly with our application. Users follow step-by-step instructions in our Academy (Skilljar frontend) to configure use cases in our software. Once a module is complete, users click a verification button in a widget within our application. This triggers a work check to see if they configured the use case correctly. Upon a successful check, our application calls into Skilljar API to unlock the next Module in the Academy. Skilljar is super easy to integrate with for this purpose. The API documentation is great, and the customer support is superb.
- Integration
- API documentation
- Certification programs
- Create certificates in format other than PDF.
- More / better analytics.
- Faster ticket response.
September 30, 2023
An easy choice for an excellent LMS.
Score 10 out of 10
Vetted Review
Verified User
We implemented Skilljar's LMS in February of 2021 to provide self-service training for our customers. Our Academy comprises several catalogs tailored to the needs of Developers, Product Owners/Administrators, and End-Users, offering comprehensive guidance on implementing, utilizing, and optimizing the use of our platform. Skilljar is the solution for effectively scaling our customer onboarding and ongoing education efforts.
Before adopting Skilljar, we relied on weekly webinar training sessions, which, while effective, had limitations. The webinars were not always accessible to customers at their preferred time, and the content was sometimes mismatched where customers were within the onboarding/adoption lifecycle with us.
Skilljar has been essential in overcoming these challenges; it's easy to use, and the support I've received is unparalleled. We average over 1K students monthly and have received fabulous feedback on our content and Skilljar itself. Since launching, I've consulted several customers wanting to start their own LMS, having been inspired by our own Skilljar academy.
Before adopting Skilljar, we relied on weekly webinar training sessions, which, while effective, had limitations. The webinars were not always accessible to customers at their preferred time, and the content was sometimes mismatched where customers were within the onboarding/adoption lifecycle with us.
Skilljar has been essential in overcoming these challenges; it's easy to use, and the support I've received is unparalleled. We average over 1K students monthly and have received fabulous feedback on our content and Skilljar itself. Since launching, I've consulted several customers wanting to start their own LMS, having been inspired by our own Skilljar academy.
- Self Service and Self Paced user experience
- Alleviated team bandwidth and improved the scalability of learning content.
- Easy platform customization without needing coding SME
- Accessibility features - it would be awesome to have a closed captions tool for video lessons for those who do not have software that does that.
- Custom Dashboards in Analytics
- Additional Event extraction options
September 20, 2023
Skilljar Customer Education Software will take your customer education program to the next level
At Verizon, we used Skilljar Customer Education Software to host our entire e-learning catalog of courses and to enable customers to register for virtual instructor led training sessions. Skilljar Customer Education Software helped us solved several issues including connecting to our Salesforce application to record course consumption by account and by individual user. We also leveraged the learning path functionality to guide our customers on how to learn specific features of our product. We have 1,000s of our customers leveraging Skilljar Customer Education Software every month.
- Easy to upload and edit content
- Highly customizable to suit our business needs
- Customer interface makes it easy for our customers to find courses
- Connection to other LMS systems, allowing content in Skilljar Customer Education Software to be played in other LMS systems
- Ability to create admin roles for our customers to view course completions by only users within their organization
- More integrations with web platforms for conducting virtual training sessions
August 07, 2023
Modern, Scalable, Easy to Use Customer Education Platform
Skilljar is the hub of our product & tech stack ecosystem for customers, partners, and internals. It is used to increase product proficiency, reduce support dependencies, and help customers realize a faster ROI through self-led micro-learnings, learning paths, and certifications. It can also be used for internal training and works great for role based product and toolset training.
- Unlimited courses, learning paths, quizzes, pages, plans, and certifications
- Ease of use for students, administrators, and content creators
- Customer Success and Service are top notch. The CSMs are genuinely committed to helping you achieve your metrics and goals
- Asking for and listening to customer feedback for enhancements
- Developer Center where people with little to no coding experience can learn how to use and apply HTML templates and code snippets to customize your site
- Difficult to integrate learning data with other systems unless an add-on is purchased
- Gamification is lacking however, new features are in the works so solve for this
- Limited integrations for payment processing
We use it as an internal training management system. Basically we need a solution for training that was repeatable, scalable, measurable. Before this solution most training was being organized and tracked through spreadsheets, articles, slide decks
- easy course content creation
- easy management of admin users
- more intuitive experience with publication, organization, navigation of content
- user data managment features for data policy compliance
- course content templates/presets to help with making the courses more aesthetically pleasing
- a "course completion" page to indicate when a course is done
May 02, 2023
Enables scalability for high-growth startups
Originally built core onboarding & training curriculum using Skilljar (as a Customer Success Manager), which helped us pivot away from personalized trainings & begin to train large volumes of users. As a PMM, I now pitch our onboarding as part of our core product offering & Skilljar provides an elevated conduit through which we can provide that training.
- Onboarding & implementation process
- User-friendly back-end
- Capacity for customization
- Customization can sometimes be limiting
- Analytics are good, but basic
April 28, 2023
To buy or Not to buy?
Our business uses Skilljar for internal, customer and partner training. We decided to do business with Skilljar to create a better user experience for our customers as well as alleviate a lot of time consuming administrative tasks we had with our previous platform. Since switching to Skilljar we have received great feedback from our customers on the look and feel of the new platform, in addition to the ease of use.
- User experience
- Customizable Domains
- Ease of course creation and publishing
- Reports are out of the box and cannot be customized to your business needs
- Event Cancellation notifications are non-existant
- Event registration end dates. There is no way end student registrations after a specific time frame
- Support cases are hit and miss. More often than not I feel that my issues are not important to them.
March 07, 2023
Wonderful LMS for training internally and externally!
We use Skilljar to train our employees and clients on our products. We have a certification program through Skilljar for our legacy product, and we have training courses for our new products that are still being developed. We also have a thought leadership course that we run for free, which we have used to drive sales.
- Course management
- Certification
- User management
- Quiz options
- Live meetings
- Branding options
We use it as a credential manager for our certification program. It serves as a central integration between all the other software we use to deliver a certification exam... exam delivery (Caveon), proctoring (Examity), badging (Credly), and integrates with our CRM (Salesforce). It allows you to use an identity provider such as Okta.
- Pre built Integrations
- Flexible, out of box features for minor/limited customizations
- Their custom service/support is great
- More API to make it a truly headless API
- Catalog pages that are stand alone and not just iframes inside their framework
- Ability to upload videos and point to in in catalog pages... currently only in courses
February 27, 2023
Easy to use Learning Management System
Use it for hosting online training programs and certifications for customers, partners and internal users.
- Easy to use admin interface
- Easy to build and publish courses
- Good implementation services
- Reporting needs to be improved
- Salesforce integration could be more robust
- Needs to have a better User Interface for different types of course surveys
January 09, 2023
Helps in creating solid client base and customer retention
Skilljar Customer Education Software is an amazing platform to retain customers by training them help them understand our business easily. you can provide resources to them to learn and understand about your business without having to reach them individually. It saves time and money effectively.
- The platform is adaptable and has an API for task automation.
- Easier to create courses for different customers
- Managing tasks is made so easy
- Integration part is bit lacking
- Some time system gets crashed down
- A bit more customization needed for task management
December 30, 2022
Solid LMS with Good Customer Service
Skilljar allows us to host content for self-paced courses that are relevant and accessible to our audience. It also includes integrations with Credly that supports our badging program. The provided analytics allow us to make informed decisions about next steps. There is also a high degree of customization available to suit the interface to our needs.
- Integrations with Credly and Salesforce
- Code customizations
- Clean, easy-to-use interface
- SCORM content cannot open in new window.
- Data can be difficult to separate across domains.
- Engagement emails interface does not have full HTML capabilities.
- Quizzes have a limited number of question types.
December 27, 2022
Good LMS with some opportunity areas
Score 7 out of 10
Vetted Review
Verified User
We use Skilljar Customer Education Software for hosting and administering our customer facing University. I find it to be an easy to use, robust LMS that makes administering a learning portal or University a no-brainer. It works with multiple formats including SCORM, all kinds of video files, PDFs and others. It also offers a solution for registering and organizing all of your live training.
- Core LMS services
- Uploading and managing courses
- Combining live and on-demand content
- Analytics and dashboards
- Customizing the look and feel of the learning portal
- Making the dashboard more intuitive to use
December 09, 2022
Intuitive and Flexible Online Education Platform
Skilljar Customer Education Software allows us to efficiently create and present content to our customer base. We've used the product to create a high-quality eLearning resource for our clients. We can add new content and modify existing content whenever needed with minimal effort. By offering our instruction via online training, we can reach a much broader audience and our customers can get trained on their own schedule.
- Intuitive--once you have a baseline familiarity with the software, it's very easy to use
- The support team is exceptional--we've had some truly outstanding CSMs
- Flexibility--Skilljar makes it super easy to restructure the site, modify existing content, etc.
- We've had one particular outstanding ticket for quite some time now
- There are some features that require custom code--it would be nice if this was a built-in functionality
- More flexibility to make widespread changes. Sometimes we have to go into every single course to make a change
December 09, 2022
Good and (hopefully) Heading Toward Great
We use Skilljar Customer Education Software for our external customer education program primarily, but our internal employees use it as well, especially during their ramp up phase to utilize the self-paced courses we have on offer. Customer Champions are paramount to the success and growth of a company, and we prioritize having a top tier enablement and education platform to create those customer champions.
- Course Management
- Live Event Management
- Analytics
- Navigation
- Web Customization
- Lesson Customization
December 09, 2022
😊 Happy
Skilljar Customer Education Software is a client facing product for our team. We educate our clients on the use of our software by utilizing the SJ platform
- UX Design
- Customer Service
- Connection with Customers through Coffee Chat
- more indepth customization
- ability to have multiple qualifiers in the customizations
- ability to upload PPTs
December 09, 2022
Skilljar Review - to buy or not to buy?
Skilljar Customer Education Software is our primarily LMS that is used for both internal and external enablement. We use it to support customers who want to learn how to use our solutions at scale. Some trainings are paid (live) and all elearning is free. We utilize storyline to implement our rise content into the LMS through courses and learning paths.
- Email communications after course completion
- Creating course shells rapidly and duplication
- User management
- Course surveys and feedback collection is an area of opportunity
- Inability to send communications post completion of learning paths
- Inability to manage user interface of the LMS
December 09, 2022
Simple, user friendly and very powerful platform
We were looking to replace our current LMS because it's very limited and not user-friendly. We were looking for a customer training LMS to integrate it with Salesforce and gather metrics to show ROI. We ended up choosing Skilljar Customer Education Software not only for customers but for employee and partner training as well. We had an RFP process and they answered our questions really well, we had several discussions with sales and sales engineering and they created a sandbox experience for us. We were convinced that not only the cost was very competitive, but the platform offered all the features we were looking for. Implementation and onboarding were really fast and smooth with great help from their team.
- User friendly navigation
- Multiple content offerings
- third party integrations
- certifications
- survey analytics
- non graded quizzes
- group management
December 09, 2022
An excellent, scaleable way to build a customer education suite
We currently use Skilljar as our main customer education platform to educate clients and prospects for our platform. We provide both internal and external resources for both cohorts, and we manage two user domains that service both markets.
- Customization
- Scale
- Integrations
- Out of the box solution
- Addition of subtitles
- Better video hosting