Flexible platform that can mold to your needs
We use Skilljar as an LMS for our customers in order to be able to offer them valuable thought leadership courses and insight into the …
Skilljar Customer Education Software
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Skilljar Customer Education Software
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Popular Features
View all 10 featuresLearning administration (19)
9.5
95%
Progress tracking & certifications (21)
8.5
85%
Course catalog or library (20)
8.1
81%
Learning reporting & analytics (21)
7.4
74%
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What is Skilljar Customer Education Software?
Skilljar is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. It enables the user to build courses, design learning paths, monetize training, and improve the customer experience…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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What is Lessonly?
Lessonly, from Seismic since the August 2021 acquisition, is a learning management system (LMS). The vendor emphasizes eLearning for client-facing skills, as well as a drag-and-drop interface. Lessonly supports customizable learning paths and corporate onboarding processes.
What is Tovuti LMS?
Tovuti's cloud-based learning management system (LMS) gives users tools to create, deliver, and track the effectiveness of eLearning programs. It helps users to create engaging interactive courses in minutes with Tovuti's interactive modules and a course creation suite. Users can build as many…
Features Scorecard
Learning Management
7.6
76%
Product Details
What is Skilljar Customer Education Software?
Skilljar is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. It enables the user to build courses, design learning paths, monetize training, and improve the customer experience through actionable analytics.
Turn new buyers into successful users:
Skilljar’s external LMS helps onboard customers and partners and turn them into experts on a product.
Partner with the experts in external education:
Skilljar is purpose-built for external education. Employs best practice for using education to expand the impact of a business along the entire customer journey.
Drive measurable impact & profitability:
Educating users at scale decreases the number of support calls while allowing CS teams to focus on strategically growing customer satisfaction, driving revenue, and increasing profitability.
Improve customer retention:
Trained customers are more likely to use a product, understand the value, and not churn.
Get data-driven insights:
Integrate Skilljar data with a CRM, marketing automation, and other customer-related platforms to provide actionable insights for improving customer success and growing a business.
Strengthen the power of a brand:
Create an ecosystem of trained and certified customers and partners. Turn customers into product experts and evangelists.
The vendor boasts companies who care about product adoption and customer success as users of Skilljar, such as Tableau, DocuSign, Twilio, Procore, and Gong.io.
Skilljar Customer Education Software Screenshots
Skilljar Customer Education Software Videos
Trained customers are your best customers
Gong shares how Skilljar has transformed their customer education program.
Asana shares how Skilljar has impacted their customer education program.
Apprentice shares how Skilljar has transformed their customer education program.
Skilljar Connect brings together hundreds of customer education experts to learn, collaborate, and exchange ideas.
Skilljar Customer Education Software Downloadables
Skilljar Customer Education Software Integrations
Skilljar Customer Education Software Competitors
Skilljar Customer Education Software Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Mobile Web |
Comparisons
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Frequently Asked Questions
What are Skilljar Customer Education Software's top competitors?
SAP Litmos, Docebo Learning Suite, and LearnUpon are common alternatives for Skilljar Customer Education Software.
What is Skilljar Customer Education Software's best feature?
Reviewers rate Learning administration highest, with a score of 9.5.
Who uses Skilljar Customer Education Software?
The most common users of Skilljar Customer Education Software are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
Reviews and Ratings
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April 08, 2022
Flexible platform that can mold to your needs
We use Skilljar as an LMS for our customers in order to be able to offer them valuable thought leadership courses and insight into the "why" behind our product. The business problem we are trying to solve is renewals, upsells, and to a certain extent even lead generation. We will be creating our first publicly available account this June.
- Easy to use and edit across the team.
- Many types of content to choose from in order to create a truly well-rounded learning experience.
- Support beyond the product - CSM, coffee chats, resources galore.
- Analytics!
- More flexibility in how courses vs. catalog pages show up. We sort of hack the system to make it show up to learners how we want it to, but it's not ideal.
April 07, 2022
Great LMS for customer education
Skilljar allows us to scale customer training as we grow. Before, we relied on CSMs training each customer 1:1. Now, we're saving hundreds of hours by offering on-demand e-learning.
- The UI is very sleek and easy to navigate from the learner's perspective.
- Great implementation and customer support.
- Helpful out of the box integrations.
- Great community.
- No preview or testing capabilities-- getting around this requires a ton of unnecessary duplicative pages and courses.
- No bulk actions, so copying lessons into multiple courses is extremely tedious.
- Learning paths are missing a lot of functionality that standalone courses have.
- Doesn't integrate well with Rise360 and other authoring tools.
April 07, 2022
Happy
We were looking for a product that allowed us to customize the look and feel of education with ease of use for not only us, but our clients taking courses. We use Skilljar to sell training to our clients, and an additional domain for internal training.
- creating courses
- creating paths/catalogs
- ease of use
- not always do easy to create learning paths, lots of dragging that doesnt "stick"
- id like better awareness ad to whether ive loaded the video before, perhaps a prompt
December 20, 2021
Easy to Use, Looks Clean
We use Skilljar to host our educational material related to our software training. We use Skilljar [Customer Education Software] courses to build out certification courses for our software users. We were looking for an LMS to host our material, and Skilljar has worked out so far for us.
- User interface is easy to navigate.
- Analytics page is comprehensive and easy to understand.
- Paths are great way to host courses.
- We use a technical writing software to write our material, one that Skilljar doesn't integrate with. So uploading article is a hassle.
- Creating content directly in Skilljar could be an option if the content field was more built out and complex.
November 24, 2021
Skilljar Review - Customer Education Leader on a SaaS Marketing Team
We use Skilljar as our LMS to power our Academy. Our Academy provides product-specific education and use case education, including new hire onboarding, internal comms, and product enablement. Our Academy aims to solve problems across the entire customer journey, with a heavier emphasis on easing onboarding friction.
- The folks at Skilljar are all pretty great, our values closely align.
- The annual conference is spectacular and probably (definitely?) the best Customer Education conference available.
- It would be great to drag and drop lessons from one course to the next. There's some work to be done with content authoring.
- Our education is free, and often customers will ask if we can provide SCORM packages for our courses. Skilljar doesn't provide this functionality. :(
November 23, 2021
The Skilljar Advantage: People, Technology & Process
We use Skilljar to host online training content for both our employees and customers. Prior to the global COVID-19 outbreak, the vast majority of our training was done in person, but once the pandemic hit, requests for in-person training ground to a halt while the demand for engaging and relevant training content accelerated. Skilljar has empowered us to continue meeting the training demands of our growing customer base without the need to travel.
- Skilljar provides a hassle-free implementation that won't take a year and a half
- Every Skilljar employee - from their co-founder, Staci, to the account executive supporting your business - possesses a true passion for customer education.
- Their platform provides me with all the functionality and features I need, and none that I don't.
- More robust custom report building capability
- Enhance the WYSIWYG editor for category pages
- Make it easier to create quizzes and surveys
November 18, 2021
Great vendor, even better partner
Skilljar is being used by the Customer Education team which I am a part of. We use it to have a centralized place where all our learning content is stored. Our customers navigate to our academy to consume the content and we also host our custom workshops on Skilljar as well.
- Customer Success
- Support
- Implementation
- Listening to feedback
- Stronger partnership with the verniers they work with so integrations can be more robust
- Building out new functionality wuciker
November 17, 2021
SkillJar use and function
We use Skilljar to serve professionals looking for cloud training. We use it across the organization but are mostly focused on the training and support departments. We use SkillJar to provide our self-paced and virtual instructor-led training and how to move all our training to the platform over time. We've expanded our reach through new offerings with Skilljar.
- Theme customization
- Adding features
- Growth and listening to customers
- Clarity of their training options
- Where to find info
- How to use info
November 17, 2021
Skilljar highlights support, SSO and Salesforce integration
Our implementation of Skilljar included a migration away from 2 other LMS systems that were not meeting our needs. It is primarily used to support our partner ecosystem and their enablement needs. We were able to scale up to global demand with role-specific, on-demand training and certifications.
- Salesforce integration
- Single Sign-on
- Support
- Custom solutions
- Review documentation regularly, especially with new onboarding customers. Although there is lots of documentation, some of it is dated or a bit incomplete in places.
November 17, 2021
Skilljar is a phenomenal LMS for external training
Our company is B2B2C so we utilize Skilljar to house our VILT learning content to train, upskill, and support our direct business partners. We implemented in late 2016 and built up our instance from a smaller offering of 10-15 courses to over 120 courses and 25+ live [pieces of training]. Since implementation, we’ve integrated with Zoom and Salesforce as well as [built] complex reporting through an integration with our data warehouse. From the time of deployment, we’ve grown both our partner education and development teams and a systems operations team that manages the day-to-day of Skilljar and strategically plans for future product and service releases. through Skilljar, we’ve been able to handle the changes that COVID has brought, including expanding virtual offerings and even hosting a large virtual conference for our partners. We love Skilljar’s open customization which affords plenty of opportunities for our developers to create an engaging and intuitive user experience. Finally, we love Skilljar’s support — whether it’s customer success or technical support, Skilljar is quick and [incredibly] helpful whenever issues arise. I highly recommend this platform as it serves as so much more than just an LMS.
- Support
- Customization
- Integrations
- Webhooks
- Community enhancement requests and forums
- Email customization
- Quizzes
- Reporting
November 17, 2021
A great fit for our small team
My company implemented Skilljar to increase scalability in our training and client success operations. The content development and platform administration is currently a 1-person job, though we are working to expand our Education and Training team in the coming years.
- Low-code, user-friendly interface
- Very responsive and informed client support throughout implementation and beyond
- Great analytics insights into user behavior
- I'd love to see more ways to increase lesson interactivity, without requiring advanced knowledge of instructional design authoring tools
November 17, 2021
Great customer support
Just used by the training team to implement self-paced on-demand training, as well as certification exams.
- Upload/organize/manage SCORM files
- Create user groups
- Tag content and group courses
- Basic analytics
- Advanced or deep dive analytics and visualization
- Create content in-platform (instead of uploading SCORM files)
November 16, 2021
Overall, I love Skilljar!
We use Skilljar to power our customer education program! We've achieved nearly 100,000-course completions along with other important metrics that drive our success as an organization. We have dozens of courses that address a variety of user needs, from end users to higher-level administrators.
- Content organization
- Customer service
- Custom theming
- Personalization
- Custom paths based on need
November 16, 2021
Create Champions
Used to train our customers. Used by the customer experience team, but all departments will use it. Used as an added value in sales. Automates onboarding process. Create learning paths for advanced learning. Create new product champions. Get customers to use our product properly. Get customers using our advanced features.
- Great implementation team
- Amazing product training
- Easy course management
- Customization
- Quizzes could improve
- Easier ways to navigate back to the home page
November 16, 2021
Skilljar: Worth It But Sometimes Limited
We currently use this to educate our customers on how to use our product, including self-paced onboarding. It allows us to asynchronously educate users without having to invest as much live trainer time. It also allows us to properly manage users from different organizations. I'd love a few LMS improvements (like accepting more file types for courses, as it only accepts SCORM 1.2), but our overall experience has been great.
- Easy content uploading
- Easy interface
- Fantastic support and customer success team
- More file types for course content (like tincan)
- Better user management (subgroups)
November 16, 2021
Do it!
Skilljar helps our clients and employees to engage meaningfully with our platform, people, and service offerings, gaining exposure to best practices and ‘insider tips’ to improve outcomes. Users of the platform tell us that eye-opening AHA moments abound and the feedback we receive helps us level-up their experiences.
- Makes complex content easily digestible
- Enables self-paced learning
- Readily accommodates custom requests
- More group-based analytics would be helpful
- Better mobile accessibility to dashboard functions would be nice, especially for pdf content
November 16, 2021
Skilljar fits into your organization
Skilljar is used by our Education Services team for end-user and implementation pattern training. This allows us to train our most important stakeholders on technical skills and processes in order to ease their transition to the platform and provide lifetime value. It specifically adds value as the best customer-facing LMS I’ve seen available.
- User side interface
- Content creation
- Catalog Management
- Smooth out clunky admin processes
- Provide troubleshooting guidance for end users
- More advanced lessons
November 16, 2021
Skilljar is a phenomenal product to help scale software companies
We use Skilljar as the vehicle to train our customers, personally and at scale. It is our “home base” to allow our customers to self-service with our products. In addition to this, we use Skilljar to onboard and train our new hires. It acts as the central source of truth for product competency for all our internal employees. Skilljar has enabled us to transition to a “high tech touch” model; to service our lower dollar accounts without much human intervention. The biggest problem it solves for us is to drive product adoption amongst our various products.
- Design
- Customer Service / Support
- Flexibility in the Product
- Integrations
- Ease of use
- Analytics
- Gamification
November 10, 2021
Love Skilljar, but not yet sure on ROI
Skilljar is used at an enterprise scale with customers in the education profession in our company to train teachers how to use our products. It's specifically used for one product at the company and another LMS is used for training on other products. This solves a business problem by easily connecting to Salesforce and our own platform to onboard customers and educate them on the uses and benefits of the product and how to best utilize it, helping to make implementations of the product perform better.
- Connects to most other platforms that your company uses like Zoom or Salesforce.
- Provides easy to use features for the customer and the user.
- They constantly improve the product.
- Needs more social learning tools like discussion boards and points or emblems.
- Analytics do show usage in a few different ways but they are clunky reports.
November 05, 2021
Skilljar, an internal and external LMS
We use Skilljar for company-wide employee training including onboarding and training created in partnership with subject matter experts. We also use a 2nd Skilljar domain for client-facing training.
- The ability to store videos and include them as part of training.
- Simple themes help with company branding.
- Learning paths to group courses together.
- It would be nice for a learner to instantly know which courses they are enrolled in.
- Analytics are decent, but I rely on other data management tools to share with others.
- It would be great to be able to include rich media files such as videos inside of text lessons.
We have multiple clients that we have worked with to implement Skilljar. Our clients' primary use of Skilljar is utilized by customer success, customer support, and implementation teams to deliver highly engaging learning content to train customers about their product or about a subject matter that they are experts in.
- Analytics.
- User experience (UX).
- Course setup.
- Implementation support.
- Learning paths.
- Subscription e-Commerce functionality.
November 04, 2021
Skilljar gets the job done
We use Skilljar for our product training and onboarding to our product suite. We use it internally with our employees and externally with clients and partners. I sit in the product organization, but it is widely used throughout all departments. We use it with over 400 customers to learn our products and processes. We implemented Skilljar to be able to scale for growth and reduce the number of live, instructor-led training hours delivered by our internal teams. We also have used this for a basic product certification that can be connected to LinkedIn.
- Customer education/certification.
- Employee onboarding and learning paths.
- Easy content management.
- Reporting on all eLearning activities.
- Lacks reporting. Trend reports by time, by company, easy dashboards.
- Does not support course assignments to groups or individual learners with dates.
- Learner dashboard for gamification, learning record, and custom splash messages are not available.
November 02, 2021
Great Implementations Lead to Great Experiences
We use Skilljar as an education portal for software customers as a subscription offering. We have some free content available for all customers and prospects. We also have a separate domain for partners to engage and learn about our products. Skilljar is specifically used for both on demand and live training.
- Live sessions are easy to manage.
- Student administration.
- Great help pages.
- More analytics without have to purchase data connector.
- More flexibility on page design without heavy code snippets.
We use and are scaling Skilljar for internal e-learnings, learning checks, as well as for hosting/conducting professional services (partner) e-learnings. We use Skiljar because we needed an LMS product to assist with onboarding and continued learning of employees and clients that was easy to use from a design and user perspective, cost-effective, and one that displayed our brand/marketing with ease.
- UI is intuitive and easy to use/follow and looks good.
- Creating and uploading content is simple and effective.
- Updating and managing users.
- Reporting is good.
- Built in certification is good.
- I would like a direct integration with our LMS to skip steps and save time (Greenhouse ATS).
- It would be great if Skilljar created some out-of-the-box compliance trainings such as Sexual Harassment and Corporate Internet Policy.
February 08, 2020
There are many LMS platforms out there, Skilljar has people behind a product that works.
Skilljar is the LMS platform for ThoughtTrace. It supports all the onboarding and enablement material for internal and external consumption.
- Easy to use
- Reliable
- The Analytics embedded in the platform could improve.