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Skilljar by Gainsight

Score9 out of 10

109 Reviews and Ratings

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What is Skilljar by Gainsight?

Skilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. An external LMS for customer and partner education, it is a Gainsight solution since the 2025 acquisition.

Categories & Use Cases

Media

Screenshot of the Skilljar Dashboard, where all needed tools are accessed through a single interface.
Screenshot of The training portal, which is the URL where published courses will be located, and where trainees can register for, access and complete training. This URL can be set up as a custom domain using a website, like training.yoursite.com. Or a Skilljar domain can be used, like yoursite.skilljar.com. The look of the training portal can be customized to match a company's brand and colors.
Screenshot of some of the analytics to measure and track learner progress, in the analytics suite where content success is analyzed
Screenshot of content that can be offered with Skilljar’s authoring tools. Multiple learning pathways based on user role, skillset, or use case can be created, as well as native video and audio with embedding from external hosts
Screenshot of the built-in assessment & certifications engine that enables users to showcase their expertise, along with built-in assessment tools and verifiable badges and certificates.

1 / 5

Screenshot of the Skilljar Dashboard, where all needed tools are accessed through a single interface.

Key Features

Learn about the best (and worst!) features Skilljar by Gainsight has to offer, as determined by TrustRadius' reviewers.
Based on 109 ratings of Skilljar by Gainsight's features
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Top Performing Features

  • Course authoring

    Users can develop and assemble online learning content.

    Category average: 9.8

  • Mobile friendly

    Students or employees can access content from mobile devices. Course authors can develop responsive learning content.

    Category average: 10

  • Assignments

    Users can assign courses/curricula to individuals or groups, with due dates.

    Category average: 9

Areas for Improvement

  • Compliance management

    Users can identify potential risks and ensure that requirements are met and that certifications are up to date.

    Category average: 8.5

  • Gamification

    Presents course material in a game-like format to increase engagement and enjoyment.

    Category average: 8.5

  • Progress tracking & certifications

    The system tracks individuals’ progress on courses, scores, transcripts, certificates, etc.

    Category average: 7.8

Reviews

What users are saying about Skilljar by Gainsight.
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Great tool for training

Incentivized
Erin GracyalnyView profile
Customer Success Manager in Customer Service at Propel Software Solutions (51-200 employees employees)

Use Cases and Deployment Scope

Use Skilljar as the training hub for internal users in the system to do any onboarding and also to host external media content

Pros

  • Functionality
  • External access
  • Pricing

Cons

  • No formal accredidation
  • Lifetime access

Return on Investment

  • Faster onboarding

Usability

Alternatives Considered

WorkRamp

Other Software Used

Subskribe, Asana, Maxio, Vimeo

Great tool that integrates seamlessly with your entire post-sale tech-stack

Incentivized
Mike Meagher
Program Manager, Digital Customer Success in Customer Service at AuditBoard (501-1000 employees employees)

Use Cases and Deployment Scope

We use Skilljar by Gainsight as our customer education platform. The business problems that the tool addresses revolves round product adoption and delivering different flavors of content to our customer base. Some customers retain information via reading through Help Center Articles, others through live events, and a good portion being self-led learning paths and certification courses. Given the demand and results on product adoption - Skilljar by Gainsight has equipped us with the necessary tools so that we can deliver this flavor of content.

Pros

  • Intuitive UI & Design in learning paths
  • Certification Programs
  • Integrations to other tooling especially the broader GS ecosystem

Cons

  • Direct integration with Gainsight CS

Return on Investment

  • Higher NRR/GRR in trained customers
  • Visibility into other self service tooling

Usability

Alternatives Considered

Acorn PLMS

Other Software Used

Gainsight CS

Excellent tool for small companies wanting to grow

Incentivized
Jerod HollenView profile
Software Engineer I in Information Technology at Cloud Security Alliance (51-200 employees employees)

Use Cases and Deployment Scope

I'm sort of in a hybrid role of managing student/course management and engineering the design for the platform. I was initially tasked with rebranding our Skilljar domain to match our company branding. I was pleasantly surprised to find that the platform was well documented and provided me with plenty to go off when it came to things like CSS/Javascript/HTML. Our company has a small development team of just 5 engineers that manage four web applications, including our Skilljar LMS. The platform certainly empowers me to do alone the amount of work that would take a much larger team of engineers and support. For that reason, Skilljar is worth it!

Pros

  • Documentation
  • Support
  • Scalability
  • Features

Cons

  • More clarity for where to apply CSS/HTML styling
  • More flexibility for styling coursebox layouts

Usability

Return on Investment

  • Increased Revenue
  • Improved Scalability
  • Faster Product Adoption

Modern, Scalable, Easy to Use Customer Education Platform

Incentivized
Melanie GalloView profile
Executive Director in Customer Service at Zenefits (501-1000 employees employees)

Use Cases and Deployment Scope

Skilljar is the hub of our product & tech stack ecosystem for customers, partners, and internals. It is used to increase product proficiency, reduce support dependencies, and help customers realize a faster ROI through self-led micro-learnings, learning paths, and certifications. It can also be used for internal training and works great for role based product and toolset training.

Pros

  • Unlimited courses, learning paths, quizzes, pages, plans, and certifications
  • Ease of use for students, administrators, and content creators
  • Customer Success and Service are top notch. The CSMs are genuinely committed to helping you achieve your metrics and goals
  • Asking for and listening to customer feedback for enhancements
  • Developer Center where people with little to no coding experience can learn how to use and apply HTML templates and code snippets to customize your site

Cons

  • Difficult to integrate learning data with other systems unless an add-on is purchased
  • Gamification is lacking however, new features are in the works so solve for this
  • Limited integrations for payment processing

Usability

Return on Investment

  • Improved case deflection
  • Higher self-service rates
  • Increased product adoption and engagement

Alternatives Considered

Thought Industries, Cornerstone OnDemand, Docebo Learning Suite and TalentLMS

Excellent tool for education Customers, Partners, and employees alike.

Incentivized
Dan Beter
Principal, Partner Solutions at BillingPlatform (51-200 employees employees)

Use Cases and Deployment Scope

I run our partner enablement program, which has me using Skilljar every day. We have a partner certification program through Skilljar that integrates directly with our application. Users follow step-by-step instructions in our Academy (Skilljar frontend) to configure use cases in our software. Once a module is complete, users click a verification button in a widget within our application. This triggers a work check to see if they configured the use case correctly. Upon a successful check, our application calls into Skilljar API to unlock the next Module in the Academy. Skilljar is super easy to integrate with for this purpose. The API documentation is great, and the customer support is superb.

Pros

  • Integration
  • API documentation
  • Certification programs

Cons

  • Create certificates in format other than PDF.
  • More / better analytics.
  • Faster ticket response.

Usability

Return on Investment

  • Improved customer retention.
  • Increased awareness and confidence in overall usability of our products.
  • Increased revenue via educating advisory/systems integrator partners so that they are more likely to recommend us in evaluations.

Other Software Used

BillingPlatform, ChurnZero, Workday Financial Management

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