Customer Training Software
These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.
Litmos is SAP's cloud-based Corporate LMS. Core features include a course builder, assessments and quizzes, surveys and feedback, eCommerce, virtual classrooms, certifications, course library, SCORM and TIN CAN support, reporting, and gamification tools.
Skilljar is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. It enables the user to build courses, design learning paths, monetize training, and improve the customer…
The Intellum platform, from the company of the same name headquartered in Atlanta, is designed to provide all of the tools needed to create, present, manage, track and improve highly-personalized learning experiences for customers, partners and employees. With it, users can can create…
TalentLMS is an LMS that supports training success. Designed to get a “yes” from everyone, it’s where great teams, and companies, go to grow. TalentLMS is presented as fully customizable and easy to manage, so that teams embrace training while feeling right at home. It aims to…
SkyPrep is an online training software that allows businesses, and knowledge providers to train, test, and manage their users. The software allows users to upload content any material they already have (such as PDF, Powerpoints, Excel, Word, Videos) and create courses and tests. There…
LearnUpon is an affordable, cloud based, SCORM compliant Learning Management System (LMS) designed specifically for professional training companies and SMEs. LearnUpon supports all content types including documents (PowerPoint, PDF, Word), video, audio, text and images. LearnUpon…
Absorb LMS aims to empower organizations to train employees with the skills needed to stay modern and relevant in today's fast-paced world. The LMS software focuses on aligning learning needs with business demands.
Docebo is a SAAS/Cloud platform for e-learning, also known as a learning management system. Docebo is available in 30 languages. While the primary users of Docebo are midsized companies, it is also assessable for large companies and SMEs.
eFront is a flexible LMS platform for enterprises that need advanced security measures and extensive customization to train masses of employees, partners, and customers.According to the vendor, eFront is designed to be an adaptable enterprise LMS, and gives users complete control…
WorkRamp, from the company of the same name in San Francisco, is presented as an end-to-end training platform for educating employees and customers at scale. WorkRamp offers solutions for sales (e.g. sales coaching, sales bootcamp), customer success and support, and also customers,…
The Thought Industries platform enables enterprise organizations to create, manage, distribute, monetize, and analyze their end-to-end customer education and external training initiatives. The solution addresses the unique needs of customer education, and aims to make it easy to…
Northpass aims to place the learner at the center of their Software-as-a-Service (SaaS) learning platform, thus resulting in more effective and satisfying learning experiences. The vendor says with Northpass, organizations can efficiently train employees, customers and partners with…
LEAi by LearnExperts is a learning content creation tool that allows businesses to use the content they already have to create well-structured knowledge-sharing and training programs.With AI and human intelligence, the content that LEAi produces is used to create instructor-led training,…
Zoho Learn is a knowledge management and training platform for businesses. Zoho Learn can be used to a build knowledge base to organize employee and customer information, create online training programs, and measure results. Zoho Learn comes with built-in features like collaborative…
Gamified onboarding and engagement software, that serves the purpose of creating engaging user flows to: - increase monthly active users - reduce churn - increase product engagement - increase revenue. The software platform most benefits Customer Success Managers, Product Teams…
Paradiso LMS is a fully customizable cloud based learning management system that helps corporations and educational facilities train their staff and students. Paradiso LMS also provides more than 50 out-of-the-box integrations with numerous enterprise applications including Salesforce,…
Raven360 is an enterprise-grade, scalable platform that helps fast-growing companies with high-complexity products train employees, customers, & partners.
The Brainier LMS is a platform for any sized organization’s learning needs. The reporting wizard generates data of learner and trainer analytics. Its database design will accommodate any combination of user groups and sub-groups.Core functionalities include:- Learning Management…
What is Customer Training Software?
Customer training software is a branch of eLearning that trains people external to your enterprise. These courses are designed to help customers use your product, and for partners and resellers to better understand a product’s value proposition. They improve customer experience and enhance customer satisfaction with a product or service.
Products that are complex, modify existing processes, have a diverse user base, are updated frequently, or require extensive support will benefit from customer training software. This training is popularly deployed for software products, consumer electronics, and by the auto industry.
Internal Training vs. Customer Training Software
Customer training software is often considered an evolution of traditional corporate learning management systems. These systems focused on training a business’s internal employees, such as sales and marketing teams. In contrast, customer training software primarily serves external audiences consisting of customers and partners. There are a number of products that claim to support both internal and external training. However, most products specialize in one use case or the other.
Customer Training Software Features
- Flexible authoring tools
- Multi-media content support
- Multiple user course pathways
- Course management
- Course segmentation by products, markets, or audiences
- On-demand, self-service, online, global availability
- Access controls, permissions, and security
- Branded portal
- Training progress tracking
- Quizzes, assessments, and certifications
- Customer course feedback mechanisms
- Paid service options
- Supplemental live training options
- Multi-language support
- Communication tools
- Analytics dashboard
- CRM, CMS, Customer Success, eCommerce, and Analytics systems integrations
- Cloud, mobile usability
Customer Training Software Comparison
Consider the following when purchasing customer training software:
- Audience: Would you benefit from a training solution that is specially tailored for external customers or training software that can support both internal and external training?
- User Experience: Does the platform support the type of customization, access, and support that fits your customer profiles?
- Integrations: Do you require integration capabilities for CRM, CMS, or other existing systems?
- Scalability: Does the software scale to expanding course requirements and the number of users?
Plan pricing is based upon the number of users, with plans starting around $60 a month. They range from $500 to $1000 a month for up to 1000 users and around $2500 a month for 5000 users. For larger enterprise-scale training, vendor quotes are required. To introduce their products, some vendors offer free plans with an extremely limited number of users and courses.
The following Customer Training Software offer award-winning customer relationships, feature sets, and value for price. Learn more about our Best Of Awards methodology here.
Frequently Asked Questions
Key benefits of customer training software include:
- Improved customer experience and satisfaction
- improved customer onboarding, reduced time to value
- Promoted product engagement, expands product adoption
- Improved customer retention, reduced churn
- Reduced customer support costs, lowers training costs
- Increased brand ambassadors