Customer Training Software

TrustRadius Top Rated for 2024

Top Rated Products

(1-4 of 4)

1
Skilljar Customer Education LMS

Skilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. It enables the user to build courses, design learning paths, monetize…

2
iSpring Learn

iSpring Learn is an LMS developed by iSpring Solutions, a company that provides more than 59,000 clients with an eLearning software ecosystem. iSpring Learn automates corporate training and helps to improve employee retention through onboarding, on-the-job training, gamification…

3
Absorb LMS

Absorb LMS aims to empower organizations to train employees with the skills needed to stay modern and relevant in today's fast-paced world. The LMS software focuses on aligning learning needs with business demands.

4
Litmos

Litmos is a cloud-based Corporate LMS. Core features include a course builder, assessments and quizzes, surveys and feedback, eCommerce, virtual classrooms, certifications, course library, SCORM and TIN CAN support, reporting, and gamification tools.

All Products

(1-24 of 24)

1
Adobe Learning Manager

Adobe Learning Manager is a Learning Management System developed by Adobe Inc. that offers personalized learning at scale to employees, partners and customers alike. Compliant with GDPR guidelines, SOC2 TYPE 2 and FedRAMP Certifications, Adobe Learning Manager integrates with Adobe…

2
Litmos

Litmos is a cloud-based Corporate LMS. Core features include a course builder, assessments and quizzes, surveys and feedback, eCommerce, virtual classrooms, certifications, course library, SCORM and TIN CAN support, reporting, and gamification tools.

3
Absorb LMS

Absorb LMS aims to empower organizations to train employees with the skills needed to stay modern and relevant in today's fast-paced world. The LMS software focuses on aligning learning needs with business demands.

Learn More
4
Skilljar Customer Education LMS

Skilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. It enables the user to build courses, design learning paths, monetize…

5
iSpring Learn

iSpring Learn is an LMS developed by iSpring Solutions, a company that provides more than 59,000 clients with an eLearning software ecosystem. iSpring Learn automates corporate training and helps to improve employee retention through onboarding, on-the-job training, gamification…

Learn More
6
Intellum

The Intellum platform, from the company of the same name headquartered in Atlanta, is designed to provide all of the tools needed to create, present, manage, track and improve highly-personalized learning experiences for customers, partners and employees. With it, users can can create…

7
TalentLMS

TalentLMS is an LMS built for training success, presented as fully customizable and easy to manage, so that teams embrace training while feeling right at home. It is used to provide the right training to any team and every use, while giving expert guidance and support every step…

8
SkyPrep LMS

SkyPrep is an online training software that allows businesses, and knowledge providers to train, test, and manage their users. The software allows users to upload content any material they already have (such as PDF, Powerpoints, Excel, Word, Videos) and create courses and tests. There…

9
Docebo Learning Platform

Docebo is a SAAS/Cloud platform for e-learning, also known as a learning management system. Docebo is available in 30 languages. While the primary users of Docebo are midsized companies, it is also assessable for large companies and SMEs.

10
LearnUpon

LearnUpon is an affordable, cloud based, SCORM compliant Learning Management System (LMS) designed specifically for professional training companies and SMEs. LearnUpon supports all content types including documents (PowerPoint, PDF, Word), video, audio, text and images. LearnUpon…

11
eFront Learning

eFront is a flexible LMS platform for enterprises that need advanced security measures and extensive customization to train masses of employees, partners, and customers.According to the vendor, eFront is designed to be an adaptable enterprise LMS, and gives users complete control…

12
Thought Industries

The Thought Industries platform enables enterprise organizations to create, manage, distribute, monetize, and analyze their end-to-end customer education and external training initiatives. The solution addresses the unique needs of customer education, and aims to make it easy to…

13
WorkRamp

WorkRamp, from the company of the same name in San Francisco, is presented as an end-to-end training platform for educating employees and customers at scale. WorkRamp offers solutions for sales (e.g. sales coaching, sales bootcamp), customer success and support, and also customers,…

14
Raven360

Raven360 accelerates customer onboarding and training with a methodology and learning delivery platform that aims to create product experts at scale.

15
CloudShare

A solution to create virtual software training, POCs and demos. CloudShare offers a simple virtual IT lab to create compelling hands-on software product experiences used to WOW customers and prospects. CloudShare features: 1. Fast Setup: Spins up interactive software experiences…

16
Gainsight Customer Education

Gainsight Customer Education, formerly Northpass, is a Software-as-a-Service (SaaS) learning platform for training customers and partners. It can be used to train customers on products, resellers on features and benefits, and service organizations on maintenance procedures.

17
Strigo

Strigo headquartered in Tel Aviv offers their virtual classroom and learning labs to supplement online training and and customer product training.

18
Eurekos

The Eurekos LMS makes it easy to deliver product training that retains more customers and transforms partners into advocates.

19
Trainn.co
0 reviews

Trainn is a Customer Education platform for SaaS companies of all sizes to onboard and train customers, at scale, using product training & how-to videos, feature walkthroughs, and a dedicated customer training Academy. The Trainn platform comprises: 1. A video tool kit to…

20
imc Learning Suite

German company imc offers their learning management system, imc Learning Suite, allowing users to design and manage a digital learning environment according to the personal needs of learners, serving primarily large companies with trainings for employees and partners.

21
Trainerfu
0 reviews

Online Personal Training Software to build custom workouts, engage with clients, and grow a fitness business. TrainerFu helps personal trainers globally train, engage and stay connected with their clients. Whether the user is running online bootcamps or offering one-on-one personal…

22
Thinkific Plus

Thinkific Plus is a scalable learning platform that’s designed to be easy to use for teams and customers. Thinkific Plus offers enterprise-grade features that scale with the needs of enterprises, and the service includes a people seriously dedicated to helping users to reach their…

23
Techtouch
0 reviews

24
Brainier LMS
0 reviews

The Brainier LMS is a platform for any sized organization’s learning needs. The reporting wizard generates data of learner and trainer analytics. Its database design will accommodate any combination of user groups and sub-groups.Core functionalities include:- Learning Management…

Learn More About Customer Training Software

What is Customer Training Software?

Customer training software is a branch of eLearning that trains people external to your enterprise. These courses are designed to help customers use your product, and for partners and resellers to better understand a product’s value proposition. They improve customer experience and enhance customer satisfaction with a product or service.

Products that are complex, modify existing processes, have a diverse user base, are updated frequently, or require extensive support will benefit from customer training software. This training is popularly deployed for software products, consumer electronics, and the auto industry.

Customer training software generally integrates with CRMs and marketing automation software products. The integration with a CRM makes it easier for users to measure how their customer training program influences retention and customer satisfaction, while marketing automation integrations make it easy to promote content outside of a user’s organization.

Corporate Learning Management Systems vs. Customer Training Software

Customer training software is often considered an evolution of traditional corporate learning management systems. These systems focused on training a business’s internal employees, such as sales and marketing teams. In contrast, customer training software primarily serves external audiences consisting of customers and partners. There are a number of products that claim to support both internal and external training. However, most products specialize in one use case or the other, and some users may find the external training features of an LMS insufficient to meet their needs.

eCommerce functionality is present in some corporate learning management systems, but is more robust in dedicated customer training products. Customer training software typically integrates with payment processors. This allows companies to monetize the training they’ve created as an additional revenue stream.

Reporting is another area where these two similar categories differ. Both types software allow admins to track learner progress. Customer training software have additional features aimed at reporting on customer adoption and retention, as well as measuring the business impact of a company’s customer or partner training program.

Customer Training Software Features

  • Flexible authoring tools
  • Multi-media content support
  • Multiple user course pathways
  • Course management
  • Course segmentation by products, markets, or audiences
  • On-demand, self-service, online, global availability
  • Access controls, permissions, and security
  • Branded portal
  • Training progress tracking
  • Quizzes, assessments, and certifications
  • Customer course feedback mechanisms
  • Paid service options
  • Supplemental live training options
  • Multi-language support
  • Gamification
  • Communication tools
  • Analytics dashboard
  • CRM, CMS, Customer Success, eCommerce, and Analytics systems integrations
  • Monetization of course content
  • Cloud, mobile usability

Customer Training Software Comparison

Consider the following when purchasing customer training software:

  • Audience: Would you benefit from a training solution that is specially tailored for external customers or training software that can support both internal and external training?
  • User Experience: Does the platform support the type of customization, access, and support that fits your customer profiles?
  • Integrations: Do you require integration capabilities for CRM, CMS, or other existing systems?
  • Scalability: Does the software scale to expanding course requirements and the number of users?

Start a customer training software comparison here

Pricing Information

Plan pricing is based upon the number of users, with plans starting around $60 a month. They range from $500 to $1000 a month for up to 1000 users and around $2500 a month for 5000 users. For larger enterprise-scale training, vendor quotes are required.

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Frequently Asked Questions

What does customer training software do?

Customer training software trains external customers and partners to use your products, better understand a product and its value. The software improves customer satisfaction by enabling customers to readily utilize the full range of a product’s features.

What are the benefits of using customer training software?

Key benefits of customer training software include:

  • Improved customer experience and satisfaction
  • improved customer onboarding, reduced time to value
  • Promoted product engagement, expands product adoption
  • Improved customer retention, reduced churn
  • Reduced customer support costs, lowers training costs
  • Increased brand ambassadors

What are the best customer training software products?

These are some of the popular customer training software products:


How much does customer training software cost?

Plan pricing is based upon the number of users with plans starting around $60 a month. They range from $500 to $1000 a month for up to 1000 users and around $2500 a month for 5000 users. For larger enterprise-scale training, vendor quotes are required.