An ECM product that is stable, flexible, reliable, secure and scalable
December 08, 2022

An ECM product that is stable, flexible, reliable, secure and scalable

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnBase

OnBase is used as the Enterprise Content Management platform for various business documents. OnBase is used for ingesting documents sent to the company as well as for ingesting documents returned back to the company. OnBase helped solve the problems related to securely store documents. OnBase facilitates secure display, delivery, and sharing of documents to internal and external customers.

Pros

  • Scanning documents
  • Organize and store documents securely
  • Display documents based on user roles
  • Facilitate secure delivery of documents to customers

Cons

  • There are areas of improvement for tools provided to migrate changes from one environment to another.
  • Ability to ingest documents through multiple methods such as scanning, email, DIP, Web Services.
  • Organize and store documents in a secure storage with encryption and user role based access controls.
  • Ability to securely deliver documents to internal and external customers.
  • OnBase provides a very reliable ECM platform for the company.
  • OnBase helped to remove the dependency on paper files and file folders. This saved real estate cost as well as facilitated the ability to work from anywhere.
  • OnBase made same day processing of all incoming and outgoing documents a reality.

Do you think OnBase delivers good value for the price?

Yes

Are you happy with OnBase's feature set?

Yes

Did OnBase live up to sales and marketing promises?

Yes

Did implementation of OnBase go as expected?

Yes

Would you buy OnBase again?

Yes

OnBase is a great product with a lot of features and a lot of flexibility for customization to implement various business needs. OnBase makes external integrations with various business systems easy. OnBase is robust - it can support the demanding usage needs of multiple departments. OnBase is stable and secure. OnBase has been reliable and easily scalable.

OnBase Feature Ratings

Content capture & imaging
10
Document management
10
Records management
10
Content search & retrieval
10

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