Waste of time, waste of money, lost business opportunities
December 18, 2024

Waste of time, waste of money, lost business opportunities

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with OneAll

In our organisation, we utilised OneAll to streamline user authentication across multiple platforms by implementing their Social Login and Single Sign-On (SSO) services. This approach aimed to simplify the user experience by allowing clients to access various services using a single set of credentials, thereby reducing the need to remember multiple passwords and enhancing overall security.

Pros

  • Waste time
  • Waste money
  • Cost business opportunities

Cons

  • Tech support
  • Fixing bugs
  • Customer service
  • Wasted time
  • Waste money
  • Wasted business opportunities
Considering the persistent technical issues and inadequate support I encountered with OneAll, I would rate its overall usability at 1 out of 10. The platform's frequent crashes and unresponsive customer service significantly hindered its effectiveness and integration into our operations. Definitley do not use this service at all. It is not recommended.

Do you think OneAll delivers good value for the price?

No

Are you happy with OneAll's feature set?

No

Did OneAll live up to sales and marketing promises?

No

Did implementation of OneAll go as expected?

No

Would you buy OneAll again?

No

I recently attempted to integrate OneAll's services into our platform, aiming to streamline user authentication through their Social Login and Single Sign-On solutions. However, I encountered a persistent issue with the alias configuration that severely hindered the integration process.Despite following the provided documentation and seeking assistance through their support channels, the alias problem remained unresolved. The support forums, primarily community-driven and moderated by the OneAll team during office hours, did not offer the necessary guidance to address this specific issue. Even after upgrading to a paid plan to access high-priority support, the responses were delayed and lacked the depth required to resolve the problem.This ongoing issue not only wasted valuable time but also led to financial losses due to the delayed deployment of our services. The opportunity cost was significant, as we missed critical timelines and potential user engagement. In retrospect, opting for more reliable alternatives like miniOrange or Firebase, known for their robust support and dependable functionality, would have been a more prudent decision.In conclusion, my experience with OneAll was marred by unresolved technical issues and inadequate support, resulting in wasted resources and missed opportunities.

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