Item: Thomson Reuters ONESOURCE
Rating: 1
Author: Verified User

Use Cases and Deployment Scope

OneSource is used to calculate sales and use taxes. It is also used as a record-keeping system. It was used to file returns as well, but we canceled that portion of the software.

Pros and Cons

Detailed reports.

Key fields in data.
Reporting speeds.
Calculations based on latitude and longitude instead of zip code.
Calculate returns based on actual state returns.
Better mapping of addresses.
Quicker responses to customer tickets.
Better connectors to ERP systems.
Easier access to live transactional data.
Free connector to data analysis software like Microsoft SQL.

Return on Investment

Leaves sales tax off invoices from time to time.
Reduces the amount of manual work needed to calculate sales tax and to update tax rates.

Alternatives Considered

Avalara

OneSource is behind Avalara in many ways. However, at our time of implementation Avalara could not handle some of the calculations we required. That has changed since.

Support Rating

Often times they never respond to emails. Ignored us until we threatened to cancel one of their products.

Key Insights

Do you think Thomson Reuters ONESOURCE delivers good value for the price?

Are you happy with Thomson Reuters ONESOURCE's feature set?

Did Thomson Reuters ONESOURCE live up to sales and marketing promises?

Did implementation of Thomson Reuters ONESOURCE go as expected?

Would you buy Thomson Reuters ONESOURCE again?

Other Software Used

Avalara, Oracle JD Edwards EnterpriseOne

Likelihood to Recommend

It can handle calculations at retail locations that do not make deliveries. It is not good if your business is based on deliveries.

ONESOURCE Review

Overall Satisfaction with ONESOURCE