OnForce will help in a pinch, but it has to be a pretty bad situation to use them
January 21, 2019

OnForce will help in a pinch, but it has to be a pretty bad situation to use them

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Software Version

OnForce (legacy)

Overall Satisfaction with WorkMarket, an ADP Company

We used OnForce to dispatch a technician to a remote client on the opposite coast. We provide managed services and remote support nationally, so we thought OnForce would be a good fit for us to be able to respond to emergencies for remote clients. On the surface, there are a good deal of available techs in any given area, and we hadn't ever had a search come up empty.
  • You get techs who are ready to work
  • You can increase the coverage of your service area, in some respects
  • You can use local techs as well if your team is busy
  • You don't really know who you are going to get
  • There's not a lot of followthrough. This tech will act as an adjunct to your company, and you are left holding the bag for their work
  • We had one bad experience, and decided to go a different route for growth
  • Positively, we can respond to out of state client emergencies with this service.
  • We actually don't make that much money on a call, it's negligible, so the ability to call them is really the selling point. It can help get contracts and footholds elsewhere, but it won't by itself generate much income if any.
I never found another service that also does this.
If you have an emergency that requires a tech, and you don't have the resources in-house, then it's good to be able to call on these guys. I would never use my affiliation with them as a reason to say "we provide nationwide onsite services" because the techs, in the end, don't answer to you and may not work to your standards. It's definitely a band-aid last-resort, and you should let your clients know if you intend to use them.