OnForce will help in a pinch, but it has to be a pretty bad situation to use them
January 21, 2019
OnForce will help in a pinch, but it has to be a pretty bad situation to use them
Score 4 out of 10
Vetted Review
Verified User
Software Version
OnForce (legacy)
Overall Satisfaction with WorkMarket, an ADP Company
We used OnForce to dispatch a technician to a remote client on the opposite coast. We provide managed services and remote support nationally, so we thought OnForce would be a good fit for us to be able to respond to emergencies for remote clients. On the surface, there are a good deal of available techs in any given area, and we hadn't ever had a search come up empty.
- You get techs who are ready to work
- You can increase the coverage of your service area, in some respects
- You can use local techs as well if your team is busy
- You don't really know who you are going to get
- There's not a lot of followthrough. This tech will act as an adjunct to your company, and you are left holding the bag for their work
- We had one bad experience, and decided to go a different route for growth
- Positively, we can respond to out of state client emergencies with this service.
- We actually don't make that much money on a call, it's negligible, so the ability to call them is really the selling point. It can help get contracts and footholds elsewhere, but it won't by itself generate much income if any.
I never found another service that also does this.