Open Dental, Open-Source
Updated July 25, 2022

Open Dental, Open-Source

Kathryn Allison | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Open Dental Software

Open Dental [Software] is a vital tool to our office and we use it to handle every aspect of our patient care. It's convenient in that it allows us to combine staff and patient schedules with patient records, billing and personal information. At the front desk, we can view patient account balances/payments, upcoming procedures, x-rays and provider notes, which allows us to quickly answer patient questions and provide excellent customer service. Open Dental's customer service is excellent and provides support that allows us to customize the software to our individual practice's needs.
  • Provider scheduling
  • Billing
  • Customer support
  • Internal reports
  • Open Dental [Software] has issues when users try to open more than one window at a time.
  • There is no way to copy/paste provider schedules, so you have to schedule each day individually.
  • Affordability
  • Great customer service
  • Ease of use
  • Streamlining billing, scheduling, and record keeping into one program makes it easier to onboard new staff as they only have to learn to use one software.
  • Having reports available in Open Dental [Software] make it easy to track insurance claims, income, and provider performance.

Do you think Open Dental Software delivers good value for the price?


Are you happy with Open Dental Software's feature set?


Did Open Dental Software live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Open Dental Software go as expected?

I wasn't involved with the implementation phase

Would you buy Open Dental Software again?


Open Dental [Software] is well suited to a practice that is willing to put time into customizing it to their needs. Since it is open-source software, it's not completely ready to use right out of the box, but comes with flexibility that other dental software lack. As such, you can make it work for whatever you need for your individual practice. If you're not super tech-savvy, they have a team that will help you with these customizations at a reasonable cost.

Using Open Dental Software

25 - Open Dental [Software] combines scheduling, billing, and patient records into one software, so everyone in the practice uses Open Dental [Software] from the front desk to the dental assistants to the doctors themselves.
Open Dental's customer service team provides all of the support necessary. If there is something that we want the software to do, we just reach out and they assist us in setting up that function. Open Dental [Software] also works with our IT/security provider so that we do not have to hire an in-house tech person to keep the tech side up and running.
  • Scheduling
  • Billing
  • Patient records
  • Internal reports
  • Insurance claim tracking
  • Setting up an online patient portal
Our practice functions well using Open Dental [Software] and it's a very affordable option. So long as the customer service remains excellent and the price stays competitive, we have no reason to go through the hassle of changing software.

Evaluating Open Dental Software and Competitors

  • Price
  • Product Features
  • Product Usability

Open Dental Software Implementation

Open Dental Software Support

Open Dental's customer support team has gone above and beyond for us. There was a 2-3 month period where we couldn't go more than 5 minutes without the software crashing - which was an issue with our server and not with their product. Despite it being our issue, the customer service team remained in constant contact with us and with our IT support company until the issue was resolved.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
We have used Open Dental's advanced support options in the past to generate code for custom support and to enable patients to fill out their new patient forms through our website. Each time we have used it, the fee has been well worth it and the support has been excellent.

Using Open Dental Software

Open Dental [Software] works great....until you try to open multiple windows. This is the one feature that needs serious improvement with the product. I've had to force quit/terminate the software more times than I can count because it froze when I tried to open up a second window to complete a task. Other than this one issue, it's a very usable product.
Like to use
Relatively simple
Easy to use
Well integrated
Quick to learn
Feel confident using
Lots to learn
  • Opening multiple windows