Open Dental, Open-Source
Updated July 25, 2022
Open Dental, Open-Source
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Open Dental Software
Open Dental [Software] is a vital tool to our office and we use it to handle every aspect of our patient care. It's convenient in that it allows us to combine staff and patient schedules with patient records, billing and personal information. At the front desk, we can view patient account balances/payments, upcoming procedures, x-rays and provider notes, which allows us to quickly answer patient questions and provide excellent customer service. Open Dental's customer service is excellent and provides support that allows us to customize the software to our individual practice's needs.
- Provider scheduling
- Billing
- Customer support
- Internal reports
- Open Dental [Software] has issues when users try to open more than one window at a time.
- There is no way to copy/paste provider schedules, so you have to schedule each day individually.
- Affordability
- Great customer service
- Ease of use
- Streamlining billing, scheduling, and record keeping into one program makes it easier to onboard new staff as they only have to learn to use one software.
- Having reports available in Open Dental [Software] make it easy to track insurance claims, income, and provider performance.
Do you think Open Dental Software delivers good value for the price?
Yes
Are you happy with Open Dental Software's feature set?
Yes
Did Open Dental Software live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Open Dental Software go as expected?
I wasn't involved with the implementation phase
Would you buy Open Dental Software again?
Yes
Using Open Dental Software
25 - Open Dental [Software] combines scheduling, billing, and patient records into one software, so everyone in the practice uses Open Dental [Software] from the front desk to the dental assistants to the doctors themselves.
Open Dental's customer service team provides all of the support necessary. If there is something that we want the software to do, we just reach out and they assist us in setting up that function. Open Dental [Software] also works with our IT/security provider so that we do not have to hire an in-house tech person to keep the tech side up and running.
- Scheduling
- Billing
- Patient records
- Internal reports
- Insurance claim tracking
- Setting up an online patient portal
Evaluating Open Dental Software and Competitors
Not Sure
- Price
- Product Features
- Product Usability
Open Dental Software Implementation
Open Dental Software Training
Open Dental Software Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We have used Open Dental's advanced support options in the past to generate code for custom support and to enable patients to fill out their new patient forms through our website. Each time we have used it, the fee has been well worth it and the support has been excellent.
Using Open Dental Software
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using | Lots to learn |
- Opening multiple windows