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Digitalized Monitoring and Ticketing Tool
June 16, 2022

Digitalized Monitoring and Ticketing Tool

Venkata Potturu | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller

Overall Satisfaction with OpsRamp

OpsRamp is being used for the last 02 years in our internal verticals like IT Helpdesk, PMO and Managed Service projects. Using this tool we have overcome IT Process Automation, Increased Productivity, alert Reduction and Event Management and Hybrid IT Infrastructure Monitoring. Overall we have become digitalized with OpsRamp tooling.
  • Infrastructure and application monitoring.
  • Infrastructure and application alerting.
  • Automated patching.
  • ITSM tools.
  • Self Service Portal for cloud deployments.
  • Stabilization on existing ticketing systems.
  • Cloud resource deployments by integrating OpsRamp with cloud.
  • 90% alert reduction.
  • 70% of manual, routine IT.
  • Processes now automated.
  • 50% increase in team.
  • Efficiency and productivity.
Technology, tool performance and technical support is great.

Do you think OpsRamp delivers good value for the price?

Yes

Are you happy with OpsRamp's feature set?

Yes

Did OpsRamp live up to sales and marketing promises?

Yes

Did implementation of OpsRamp go as expected?

Yes

Would you buy OpsRamp again?

Yes

User-friendly and effective tool to use in small, mid-scale and Enterprise Organizations for both cloud and hybrid environments.
Technical support is appreciable. We have dedicated customer relations managers to check and see the improvement of the tool and its flaws. Sometimes, we get to interact with CMO of the organization asking our feedback and suggestions. Not every organization does that.
Pricing is very economical. You pay for monitoring and alerting, but you get a full suite of tools for the same price for free (including, Patching, ITSM, CMDB, and change management) - Good package for cheaper.
Best suited for:
  1. Managing your Managed Services Competency (internal and external customers).
  2. Develop digitalized solution for your internal business verticals (i:e. IT helpdesk, PMO, Travel Desk, HR operations etc.).
  3. Managing hybrid infrastructure for internal and external clients.