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PTP - OpsRamp Success Story
June 27, 2022

PTP - OpsRamp Success Story

Ethan Simmons | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OpsRamp

PTP uses OpsRamp to provide AIOps services to our managed clients. “PTP wanted to enhance efficiencies and needed a single solution that could manage and monitor its diverse network and data center equipment, on-prem and in the cloud, architected effectively for multi-tenancy and customizable by the client, location, and device.”
  • Multi-tenancy
  • Customization of monitoring templates
  • Secure access to PTP client environments and audit tracking for transparency
  • Integration into ITSM system for automated ticket opening and closing
  • Automated reporting that is consistent and accurate
  • Continue to improve integrations with the cloud providers
  • Better monthly billing
  • Continue to enhance AIOps capabilities
  • Ability to correlate alerts so NOC wasn’t overwhelmed by the downstream alerts
  • Dashboard visibility to internal NOC staff and its customers
  • Integration into ITSM system for automated ticket opening and closing
OpsRamp has been there to support us. They were very helpful during migration and integration to our new ITSM platform.

Do you think OpsRamp delivers good value for the price?

Yes

Are you happy with OpsRamp's feature set?

Yes

Did OpsRamp live up to sales and marketing promises?

Yes

Did implementation of OpsRamp go as expected?

Yes

Would you buy OpsRamp again?

Yes

The tool meets all of our needs Top Reasons Why PTP Selected OpsRamp Multi-tenancy Dashboard visibility to PTP and its customer's Customization of monitoring templates Ability to correlate alerts so PTP’s NOC wasn’t overwhelmed by the downstream alertsAutomated reporting that is consistent and accurate Integration into PTP’s ITSM system for automated ticket opening and closing Secure access to PTP client environments and audit tracking for transparency
PTP selected the OpsRamp platform to replace its legacy IT Operations Management (ITOM) solution, and PTP has now been using the OpsRamp solution for eight years. By implementing OpsRamp’s modern ITOM solution and leveraging the benefits of AIOps to improve service delivery to its clients, PTP can holistically monitor and manage on-premises network and data center infrastructures, as well as cloud resources and virtual firewalls.