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OpsRamp

Score7 out of 10

9 Reviews and Ratings

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What is OpsRamp?

OpsRamp headquartered in San Jose provides out-of-the-box IT infrastructure monitoring templates that capture behavioral and performance metrics for applications, servers, networks, storage, and database instances across hybrid and multi-cloud environments, as well as artificial intelligence for IT operations (AIOps), OpsQ, a service-centric AIOps platform with intelligent event management, alert correlation, and rapid remediation.

Categories & Use Cases

Reviews

What users are saying about OpsRamp.
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PTP - OpsRamp Success Story

Incentivized
Ethan SimmonsView profile
Managing Partner in Corporate at Pinnacle Technology Partners, Inc. (11-50 employees employees)

Use Cases and Deployment Scope

PTP uses OpsRamp to provide AIOps services to our managed clients. “PTP wanted to enhance efficiencies and needed a single solution that could manage and monitor its diverse network and data center equipment, on-prem and in the cloud, architected effectively for multi-tenancy and customizable by the client, location, and device.”

Pros

  • Multi-tenancy
  • Customization of monitoring templates
  • Secure access to PTP client environments and audit tracking for transparency
  • Integration into ITSM system for automated ticket opening and closing
  • Automated reporting that is consistent and accurate

Cons

  • Continue to improve integrations with the cloud providers
  • Better monthly billing
  • Continue to enhance AIOps capabilities

Return on Investment

  • Ability to correlate alerts so NOC wasn’t overwhelmed by the downstream alerts
  • Dashboard visibility to internal NOC staff and its customers
  • Integration into ITSM system for automated ticket opening and closing

Usability

OpsRamp review

Incentivized
Balaji HG
Software principal engineer in Product Management at Dell technologies (10,001+ employees employees)

Use Cases and Deployment Scope

We are a third-party user for Opsramp and using Opsramp for managing hybrid cloud

workloads in Customer environments to address the below operational functions. ● Discovery and Monitoring

● Event and Incident Management ● Automation and Remediation ● Operating System Patching and Business problem are there where we require a new feature.

Pros

  • 3rd party integrations will be enabled for Splunk, ServiceNow, Ansible AWX, and CloudIQ at OpsRamp Cloud.
  • OpsRamp ITOM platform is provided as a Cloud (SaaS) based solution.
  • Hybrid discovery and monitoring.
  • Event and Incident Management, and Automation and Remediation.

Cons

  • Customer support.
  • New feature development.
  • Gap analysis.
  • Documentations

Return on Investment

  • Integration is enabled for third party tool.
  • Automation
  • Remediation

Usability

Digitalized Monitoring and Ticketing Tool

Incentivized
Venkata Potturu
Sr.Technical Architect in Information Technology at WinWire (1001-5000 employees employees)

Use Cases and Deployment Scope

OpsRamp is being used for the last 02 years in our internal verticals like IT Helpdesk, PMO and Managed Service projects. Using this tool we have overcome IT Process Automation, Increased Productivity, alert Reduction and Event Management and Hybrid IT Infrastructure Monitoring. Overall we have become digitalized with OpsRamp tooling.

Pros

  • Infrastructure and application monitoring.
  • Infrastructure and application alerting.
  • Automated patching.
  • ITSM tools.

Cons

  • Self Service Portal for cloud deployments.
  • Stabilization on existing ticketing systems.
  • Cloud resource deployments by integrating OpsRamp with cloud.

Return on Investment

  • 90% alert reduction.
  • 70% of manual, routine IT.
  • Processes now automated.
  • 50% increase in team.
  • Efficiency and productivity.

Usability