Item: Optimizely Configured Commerce
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

One of the biggest boons of Optimizely B2B is the easy job editor and builder which allows fine-tuning of the jobs that import data over from a PIM or ERP without having to use backend coding. This allows us to keep our website flexible and functional and even allows us to quickly pivot when problems occur such as outages by changing the lookback times on our biggest jobs.

Pros and Cons

User Management
Order Management
Job Management

Product List Module
UI Performance in large data sets
Allowing users access to the database in realtime

Return on Investment

Decreased time to resolve outages
Decreased development time to implement features
Increased visual fidelity of our web by switching to Optimizely platform

Support Rating

I would put our interactions at neutral since they are at a minimum. I do feel like the process for reaching and contacting our customer success manager should be easier. Most of the time when we need something we go to the dedicated support website and open a ticket there.

Usability

Optimizely B2B Commerce Cloud is extremely easy to use once you get past the implementation stage. Some of the features that Optimizely B2B Commerce Cloud has are going to be used as the baseline for future purchases for us such as the easy user management and the job builder & editor.

Key Insights

Do you think Optimizely Configured Commerce delivers good value for the price?

Yes

Are you happy with Optimizely Configured Commerce's feature set?

Yes

Did Optimizely Configured Commerce live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Optimizely Configured Commerce go as expected?

Would you buy Optimizely Configured Commerce again?

Yes

Likelihood to Recommend

Optimizely B2B Commerce Cloud works best for those building a website that will have under 2 Million Skus. Back-end console performance will start to lag at higher SKU counts requiring workarounds (by using filters instead of the search), though this is only on the backend, the customer-facing side of the web isn't affected.

A great feature set allowing adaptability in your business model

Overall Satisfaction with Optimizely B2B Commerce Cloud (formerly Episerver B2B Commerce Cloud)