TrustRadius
Drive Smarter Sales with Oracle ATG
https://www.trustradius.com/ecommerceOracle ATG Web CommerceUnspecified6.9102101
Joseph R. Sweeney profile photo
February 22, 2018

Drive Smarter Sales with Oracle ATG

Score 7 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Oracle ATG Web Commerce

When I first started at my previous company, we were using Oracle ATG Web Commerce in the legal and finance department in conjunction with marketing to organize and access item stock and product movement information. The storefronts that we were managing were for other clients and so we would work with marketing on the specific requests according to their agreements and then plan the best method of execution.
  • Easily customizable dashboards that are versatile and fit the needs of different departments within a company.
  • Search tool is unparalleled and provides multiple parameters for narrowing down your query in a jiffy.
  • Customer service is always available and can be accessed through both email and phone around the clock.
  • More administrative control would be helpful in regards to estimates and quoting as this was something we did regularly in legal but had to go outside the system.
  • We were able to drive sales for one of our clients up by 50% over the course of a 6 month window by revamping their online web store with Oracle ATG.
  • Sharing data and communication improved greatly between legal/finance and marketing.
Yes - I am a member of the Boston Area Oracle Service Cloud User Group.

We used the Oracle group for most of our Oracle products that we used in our company for assessing job aides as well as posting questions and issues. We didn't need to use it so much for Oracle ATG; however, for the other products we were using we were able to resolve most of our issues and improve our work with the help of the community.
I would say that Oracle ATG Web Commerce is most likely better suited for companies that have a wide selection of products online as well as a customer base that is robust enough to justify this software. We were managing several stores and so we needed this software to create an atmosphere of quick and efficient searching from customers as well as some sort of guidance for products that they would like based on their searches.

Oracle ATG Feature Ratings

Product catalog & listings
8
Product management
10
Bulk product upload
9
Branding
9
Mobile storefront
9
Product variations
8
Website integration
9
Visual customization
10
CMS
8
Abandoned cart recovery
8
Checkout user experience
10
eCommerce security
6
Promotions & discounts
7
Personalized recommendations
9
SEO
9
Multi-site management
8
Order processing
8
Inventory management
7
Shipping
8
Custom functionality
8