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Oracle Commerce

Score7 out of 10

60 Reviews and Ratings

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What is Oracle Commerce?

Oracle Commerce is an ecommerce platform that helps B2C and B2B businesses connect customer and sales data from their CRM to their financial and operational data so they can offer personalized experiences to buyers across sales channels.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Oracle Commerce has to offer, as determined by TrustRadius' reviewers.
Based on 60 ratings of Oracle Commerce's features
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Top Performing Features

  • Shipping

    Includes tools or integrations for order fulfillment of physical products.

    Category average: 7.6

  • Custom functionality

    Users are able to customize the functionality of their eCommerce operation with custom code or add-ons.

    Category average: 7.7

  • Visual customization

    Users can customize the look & feel of the storefront; storefront is visually attractive.

    Category average: 7.3

Areas for Improvement

  • Bulk product upload

    Admins can upload products in bulk using spreadsheets.

    Category average: 7.6

  • Branding

    Storefront is part of a unified customer experience of the brand across channels (social media, physical store, website, etc.)

    Category average: 7.5

  • Abandoned cart recovery

    Saves contents of abandoned carts and allows customers to purchase on a future visit; may send a reminder email to the customer and/or a report to the merchant to help convert abandoned carts into sales.

    Category average: 7.5

Reviews

What users are saying about Oracle Commerce.
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You down with OCC? It's pretty good for me.

Incentivized
Michael WeissbergView profile
Digital Marketing Manager in Marketing at Construction Specialties (1001-5000 employees employees)

Pros

  • OCC is mobile friendly and you can create different views easily
  • IT does not need to be involved in adding and modifying products - the backend user interface is easy for marketing to work within
  • A/B testing is extremely easy, requires absolutely no programming, and allows marketing to continuously optimize the website - live - and automatically implement the best working results

Cons

  • Initial implementation for us has been particularly expensive, and requires the use of multiple partners. Onboarding and initial build out can be difficult, with some potential far-reaching errors.
  • We've discovered from others in our use case, that if an error is made in initial product definition and hierarchy setup, they live in the instance permanently.
  • Specifically, within search, it will only search 'products,' so things like warranties, articles, or other content wouldn't show up unless literally everything is an independent product.

Return on Investment

  • We anticipate mobile traffic bounce rate to drop significantly and conversion rates to increase. We're still to early on in our implementation to confirm these findings.

Alternatives Considered

Shopify and WordPress

Other Software Used

Google Analytics, Marketo, DoubleClick

Can OCC make your website better? Yes, and here's how.

Incentivized
Russell GlitmanView profile
E-Commerce Manager at The Vermont Country Store (201-500 employees employees)

Pros

  • Rapidly update product assortment and merchandising presentation.
  • Responsive design reduces development time for desktop, mobile and tablet versions of the web site.
  • Server infrastructure and CDN provide a reliable and extensible platform manages traffic bursts created by email, catalog mailings and fourth quarter seasonal surge.

Cons

  • Integration with other Oracle web products, particularly Responsys. The more we can leverage our red apps together the better.
  • Development of new services, such as Experiments and AI Apps, requires extensive trouble shooting by the customer. We can spend months working with Oracle to get these services to work correctly. On the plus side, Oracle is clearly committed to solving the issues we find and works aggressively to resolve problems.
  • Upgrades to the application always seem to require a patch or two. This frequently extends the upgrade schedule, effecting our implementation plans and our own site enhancement schedule.

Return on Investment

  • There are a lot of contributors to our site growth, but with revenue up 20% year-over-year in 2018, OCC played a decisive role.
  • Mobile traffic grew 22% year-over-year in 2018.
  • Conversion and AOV are also both up year-over-year.

Other Software Used

Adobe Analytics, Google Analytics, Microsoft 365 Business

OCC Review

Incentivized
Felicia DiSanoView profile
Web Developer in Corporate at Ocean State Job Lot (1001-5000 employees employees)

Pros

  • Saving code within different widgets to reuse on different pages
  • Webhook connectioms
  • Ease of uploading widgets

Cons

  • Documentation on commerce cloud
  • Better support on Severity 1 tickets. There have been times I do not see a resolution for a month
  • More detailed information on errors from different job failures

Return on Investment

  • Commerce cloud is helping us enhance our ship to store program dramatically
  • It has driven lots of new customers and same customers as well to our website
  • It has made our brand become more recognized

Alternatives Considered

WordPress

Other Software Used

Oracle Responsys

Oracle CX Commerce - Powerful Cloud Platform

Incentivized
Verified User
Consultant in Finance and Accounting (10,001+ employees employees)

Use Cases and Deployment Scope

Oracle CX Commerce, previously known as Oracle Commerce Cloud, is a powerful product that is everything you need to succeed in this new generation of the era of commerce. Hence it is widely used across our organization by the marketing team to research the products and buy them anytime they want. The customization of the product is great, and it is flexible and secure as well. Also, it doesn't require much support from the IT department; hence the marketing team loves this product.

Pros

  • Their technical support is amazing
  • Webhook Service is great
  • Integration is easy
  • Modern framework
  • Upgrades are free for customers

Cons

  • No log access to troubleshoot issues
  • Changing of skins is not easy
  • Documentation is not great
  • Little technical knowledge is required

Return on Investment

  • Increased revenue growth
  • Less resources required
  • Sales has also increased
  • Account management

Alternatives Considered

Shopify and Sana Commerce

Other Software Used

Skype, Atlassian Jira Align (formerly AgileCraft), Tally

Oracle CX Commerce Is A Grand Slam!

Incentivized
Verified User
Administrative Assistant in Sales (1001-5000 employees employees)

Pros

  • Helps to boost revenue by recommending products to clients based upon previous purchases
  • Helps to keep accounts payable and receivable continually updated with routine sync
  • Helps provide support across multiple currencies

Cons

  • Could provide a more detailed search system to let clients better search for products
  • Pricing models for this type of software could be better evaluated
  • Faster transaction processing speeds

Return on Investment

  • Improvement of our A/B testing experience to better client experience
  • User-friendly interface has alleviated technical difficulties from IT Department's workload
  • Increase in revenues based up a more personalized client shopping experience

Alternatives Considered

Shopify

Other Software Used

Cvent Event Management, Cvent Onsite Solutions (formerly AllianceTech), Cisco Webex Events

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