Oracle Commerce Cloud one of the best solutions for international brands
Heiko Mock | TrustRadius Reviewer
March 23, 2018

Oracle Commerce Cloud one of the best solutions for international brands

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Oracle Commerce Cloud

We are implementing Oracle Commerce Cloud (OCC) for our customers. Our customers have a B2C as well as a B2B background. OCC can be used to build online shops including payment gateways, inventory management, and fulfillment. It can also be integrated with many existing backend systems, such as ERP, CRM etc. OCC is part of the Oracle CX Suite, so it has connectors to Oracle Service Cloud and Oracle Marketing Cloud to just name two, which helps to build a rich customer experience.
  • OCC has internationalization capabilities and makes it easy to build multinational and multilingual online shops.
  • A business user can easily extend the catalog structure by adding new product attributes. They can also change the look and feel/design of the page without development.
  • It is easy to add new functionalities by creating some widgets which can be uploaded to the target environment. So it is very easy to extend the payment gateway and add new payment providers.
  • Release cycles are much shorter and less CRs are needed.
  • There is no integrated IDE. Development takes place outside of the Cloud and needs to be uploaded after every change.
  • No versioning of the code within the cloud. It needs to be done in external systems.
  • The code can be changed in the cloud, but then needs to be backported into the IDE and the version control system.
  • Our customers where always happy with the results. Maintenance cost could be redruced, and conversion rate, average order value, etc. could be increased.
OCC is PCI compliant which is very important for customers. Magento had problems regarding this in the past. Furthermore, Oracle Cloud Datacenter is PCI compliant, so there is no need to do an audit by the Oracle customer. Oracle's CX Suite offers more functionalities to provide a full and rich user experience.
Yes - I am a member of the PipelinePros.

The experience other Oracle customers and partners have had with the Oracle Commerce Cloud. PipelinePros is an independent customer user group and also involves solution providers. It is easy to differentiate between customers and solution providers and all benefit from the knowledge and experience they share in the community. Webinars and events also help to do networking and share experience.
At the moment I don't know of any scenario where it is not well suited. Maybe because of missing functionalities which will come in a different release. I would recommend postponing using Commerce Cloud. But as development usually takes place in Sprints, at least in our projects, I can recommend to start implementing the basic and start with the missing functionalities as soon as they are included in the new Cloud version. But this needs to be aligned with Oracle. So an assessment needs to be done upfront.
In any case, I can always recommend going with OCC, keeping in mind the other integrated products offered by Oracle.

Oracle CX Commerce (formerly Oracle Commerce Cloud) Feature Ratings

Product catalog & listings
10
Product management
9
Bulk product upload
10
Branding
10
Mobile storefront
9
Product variations
9
Website integration
10
Visual customization
10
CMS
9
Abandoned cart recovery
10
Checkout user experience
10
eCommerce security
10
Promotions & discounts
10
Personalized recommendations
10
SEO
9
Multi-site management
10
Order processing
10
Inventory management
10
Shipping
10
Custom functionality
10