Good solution. Terrible support.
September 18, 2019
Good solution. Terrible support.
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- Compute
Overall Satisfaction with Oracle Cloud Infrastructure
We are evaluating IAAS solutions, and we were interested in Oracle Cloud.
Pros
- High-end machines: they are very fast and store data very fast.
- Fast storage
Cons
- The support is terrible: for the implementation process, if there is a problem, it can take days and multiple calls to get an answer—even when you have a mission-critical issue.
- The response time to get an issue addressed is terrible.
- The cost is lesser compared to Amazon.
- Anyway, the implementation process is a nightmare because of the lack of interest of the support team.
I have evaluated Amazon Cloud. They are a lot better regarding support. Oracle has the best solution but just needs to get a better support team.
Do you think Oracle Cloud Infrastructure delivers good value for the price?
Yes
Are you happy with Oracle Cloud Infrastructure's feature set?
Yes
Did Oracle Cloud Infrastructure live up to sales and marketing promises?
Yes
Did implementation of Oracle Cloud Infrastructure go as expected?
No
Would you buy Oracle Cloud Infrastructure again?
No
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