Item: Oracle Cloud Infrastructure
Rating: 7
Author: Holman Cárdenas, M.Eng, TOGAF®, ITIL®

Use Cases and Deployment Scope

We are evaluating IAAS solutions, and we were interested in Oracle Cloud.

Pros and Cons

High-end machines: they are very fast and store data very fast.
Fast storage

The support is terrible: for the implementation process, if there is a problem, it can take days and multiple calls to get an answer—even when you have a mission-critical issue.
The response time to get an issue addressed is terrible.

Return on Investment

The cost is lesser compared to Amazon.
Anyway, the implementation process is a nightmare because of the lack of interest of the support team.

Alternatives Considered

I have evaluated Amazon Cloud. They are a lot better regarding support. Oracle has the best solution but just needs to get a better support team.

It would be a terrific solution as long as you get committed engineers. Nowadays, you feel lonely and abandoned when there is an issue regarding the implementation. You are not a priority and it takes days to get an answer or a solution.

Good solution. Terrible support.

Modules Used

Overall Satisfaction with Oracle Cloud Infrastructure

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Alternatives Considered

Key Insights

Do you think Oracle Cloud Infrastructure delivers good value for the price?

Are you happy with Oracle Cloud Infrastructure's feature set?

Did Oracle Cloud Infrastructure live up to sales and marketing promises?

Did implementation of Oracle Cloud Infrastructure go as expected?

Would you buy Oracle Cloud Infrastructure again?

Likelihood to Recommend

Oracle Cloud Infrastructure Feature Ratings