Oracle CPQ Review
Susan Fisher | TrustRadius Reviewer
April 13, 2018

Oracle CPQ Review

Score 8 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Oracle CPQ

Overall Satisfaction with Oracle CPQ Cloud (BigMachines)

Oracle CPQ is being implemented globally as our sales & order entry tool.
  • Brings efficiency to the product set up & new product introduction
  • Controls pricing & discount process
  • Generates professional proposal documents
  • Administration screens could be easier to navigate
  • Favorites function is not user-friendly
  • UI is improving but needs a more modern look & feel
We are implementing the product globally which means that we have an opportunity to globalize process. It also gives one solution to manage global deals which our organization has previously not had. Furthermore, we have implemented a CRM front end which means we have global customer data in one place. It will also provide data in one place to produce effective global reporting.
Previously our organization only had a Configurator in our Americas division. In the other theatres, our dealers either manually managed the "quote process" or developed their own solution. Now that we are introducing this solution to our global dealer network, for those dealers who previously produced quotes manually quote time will reduce from 2-4 hours to around 15 minutes depending on the complexity of the deal.
Oracle engagement is ahead. They are active in the development of the tool and provide great support after implementation. They also listen to their customers and offer opportunities to feedback and provide input through activities like the customer advisory board forum.
Oracle CPQ is perfect for the globalization of sales process.