If you've got enough variables, then it's worth it
Michael Weissberg | TrustRadius Reviewer
May 28, 2018

If you've got enough variables, then it's worth it

Score 6 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Oracle CPQ

Overall Satisfaction with Oracle CPQ Cloud (BigMachines)

We chose to implement Oracle CPQ for our separate e-commerce platform on top of Oracle Commerce Cloud. It's being used across the entire organization to replace a home-grown custom solution for a wide variety of product lines that can be customized to extreme levels. We'd like to be able to offer more products and variations on our e-commerce site rather than relying on manual quotes and sales representatives, but we're limited by manpower and bandwidth to manually program in a lot of variables.
  • Allows us to offer a variety of options without manually programming in each individual product
  • Allows us to utilize a product feed with features and variants, which can also play well with Google Product Listing Ads (Google Shopping)
  • Maintenance does not necessarily require hard programming knowledge, so marketing communications can help maintain
  • Significant setup time, cost, and maintenance. We have to use an implementation partner
  • Does not always play well with other software, even Oracle software. While this is improved and being further improved, that it was a third party acquisition means things sometimes require a little extra care
  • Additional setup documentation and first walkthroughs would be helpful, especially if it was all in one place
Oracle CPQ Cloud allows us to offer a much greater variety of variations on products. Since nearly all of our products are individually made, we have the ability to offer an extremely wide range of customizations, which would be difficult and costly to enter into our current e-commerce solution manually. Oracle CPQ Cloud allows us to offer a greater (and ultimately close to full) range of products in e-commerce, rather than requiring a customer to contact us in some way.
By allowing our customers to customize their product online in Oracle CPQ Cloud, we can significantly reduce time to the customer receiving a quote, and devote manpower to larger projects. Since the customer can easily select from a broader range of customizations - especially for smaller jobs where they're more comfortable shopping online - we can focus our sales team on larger orders, which is more cost-effective.
We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Not yet, but I'm interested in Oracle user groups - We are not a member of any of the listed user groups, but we are part of an Oracle Commerce Cloud networking group, which has been immensely helpful in finding tips and tricks for implementation, as well as some serious pitfalls that had lasting effects with other organizations. I would definitely recommend finding peers - even if it's not the same use case or reason for implementation - since we discovered more than a few mistakes we would have made and spent a good amount of time and money to fix.
Our primary use case, that we feel it's well-suited for, is sitting on top of Oracle Commerce Cloud to allow more variants and easier quoting in our e-commerce platform. So long as it isn't a fully custom job, this allows us to offer more products and more variants that are easier to automatically price, saving us time and needed manpower (thus increasing profits). However, setup is a bit cumbersome and not always necessary - it's not cost always effective for even a few dozen products with two or three variables each - so we're implementing in stages to allow ramp-up to greater complexity. This allows us greater speed-to-market while building up capabilities. However, without a CPQ, we wouldn't be able to offer our full product line without either wrecking the consumer experience and/or a great amount of manual effort, including greater maintenance time and costs.