If you've got enough variables, then it's worth it
May 29, 2018

If you've got enough variables, then it's worth it

Michael Weissberg | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

We chose to implement Oracle CPQ for our separate e-commerce platform on top of Oracle Commerce Cloud. It's being used across the entire organization to replace a home-grown custom solution for a wide variety of product lines that can be customized to extreme levels. We'd like to be able to offer more products and variations on our e-commerce site rather than relying on manual quotes and sales representatives, but we're limited by manpower and bandwidth to manually program in a lot of variables.
  • Allows us to offer a variety of options without manually programming in each individual product
  • Allows us to utilize a product feed with features and variants, which can also play well with Google Product Listing Ads (Google Shopping)
  • Maintenance does not necessarily require hard programming knowledge, so marketing communications can help maintain
  • Significant setup time, cost, and maintenance. We have to use an implementation partner
  • Does not always play well with other software, even Oracle software. While this is improved and being further improved, that it was a third party acquisition means things sometimes require a little extra care
  • Additional setup documentation and first walkthroughs would be helpful, especially if it was all in one place
We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Our primary use case, that we feel it's well-suited for, is sitting on top of Oracle Commerce Cloud to allow more variants and easier quoting in our e-commerce platform. So long as it isn't a fully custom job, this allows us to offer more products and more variants that are easier to automatically price, saving us time and needed manpower (thus increasing profits). However, setup is a bit cumbersome and not always necessary - it's not cost always effective for even a few dozen products with two or three variables each - so we're implementing in stages to allow ramp-up to greater complexity. This allows us greater speed-to-market while building up capabilities. However, without a CPQ, we wouldn't be able to offer our full product line without either wrecking the consumer experience and/or a great amount of manual effort, including greater maintenance time and costs.

Oracle CPQ Feature Ratings

7.0
Quote sharing/sending
7
Product configuration
7
Configuration options
7
Pricing rules
7
Price adjustment
7
Purchase history and open contracts
7
Guided selling/Sales portal
7
CPQ reporting & analytics
7
CPQ-CRM integration
7
Attachments to quotes
7