Overall Satisfaction with Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Part of my role in procurement was to analyze orders taken by our sales reps and project these figures into our annual budget as well as examine areas of potential growth. My role within CPQ Cloud was to access this data and communicate the findings with our executives. It allows for simple access and accurate reporting for taking orders and generating quotes.
- Orders have always been accurate and we've never yet had an issue processing one
- Pricing configuration allows for complex tiers within an organization's portfolio and so there are multiple options depending on your situation
- Report building is simple and intuitive
- Although reporting is intuitive, it could use a more robust reporting look and feel especially when it comes to graphical displays
- Mobile view and approvals can be a bit wonky sometimes and need to be refreshed