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Customer Care & Billing in the Utility Industry
March 20, 2019

Customer Care & Billing in the Utility Industry

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle Customer Care and Billing

The application is being used as a billing engine for our customers and it interfaces with other applications. CC&B is being used by all departments involved in the billing process. We upgraded from Customer 1 to CC&B due to the aging infrastructure
  • Amount of data displayed to our front end users
  • Provides a financial overview for the CSRs in knowing what the customer's financial obligation is to the company
  • System response time when the page provides lots of data from various portals
  • I'm not aware of any negative impacts implementing the application had from a financial perspective
Oracle Utilities Meter Data Management (MDM)
It is well suited for companies which has users in various jurisdictions which may have different regulatory roles/responsibilities. You can customize the tool to meet the requirements of where the customer's premise is located from a utility company perspective