Customer Care & Billing in the Utility Industry
March 20, 2019
Customer Care & Billing in the Utility Industry
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Oracle Customer Care and Billing
The application is being used as a billing engine for our customers and it interfaces with other applications. CC&B is being used by all departments involved in the billing process. We upgraded from Customer 1 to CC&B due to the aging infrastructure
- Amount of data displayed to our front end users
- Provides a financial overview for the CSRs in knowing what the customer's financial obligation is to the company
- System response time when the page provides lots of data from various portals
- I'm not aware of any negative impacts implementing the application had from a financial perspective