A very powerful and trustworthy CIS and billing tool
October 14, 2019

A very powerful and trustworthy CIS and billing tool

Aaron Baker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle Customer Care and Billing

Oracle CCB is used at Duquesne Light Company as our customer information system and our system or records for anything related to customers or billing. We use it to store addresses, customer, and meter information and to use that information in accordance with data from our meter data management system to bill our customers.
  • It is highly configurable.
  • It is highly extendable and customizable.
  • Its base batch programs allow you to perform most billing functions with no intervention.
  • It can be too customizable in places that can increase your cost of ownership.
  • Too complex in some areas.
  • Nomenclature in CCB isn't the same as it is in MDM.
  • It allows us to bill all of our customers through batch if we want.
  • It allows us to manually intervene and correct bills easily.
  • It has good accounting features.
I was not involved in the decision-making process or in the implementation of Oracle CCB. I arrived 3 years after it was first implemented at Duquesne Light Company. I also haven't evaluated any other CIS systems since we are committed to CCB for the foreseeable future. If anything were to change, I would be curious to see if there are other systems with a lower cost of ownership.
Overall, it's very good and powerful. We have a lot of analysts and contractors who support it due to how many areas of functionality it possesses but that's a good thing. If we can have 1 tool serve that many functions, I'd rather have that as opposed to 4 or 5 tools that do the same thing.

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Oracle CCB is well suited for medium and larger utility companies for storing customer information and billing their customers. Its capabilities are vast and allow you to do almost anything you want if you have all of the personnel to support it. Oracle CCB may be inappropriate for a small utility company due to the cost of ownership.