Overall Satisfaction with Oracle Customer Care and Billing
Oracle CCB is used at Duquesne Light Company as our customer information system and our system or records for anything related to customers or billing. We use it to store addresses, customer, and meter information and to use that information in accordance with data from our meter data management system to bill our customers.
- It is highly configurable.
- It is highly extendable and customizable.
- Its base batch programs allow you to perform most billing functions with no intervention.
- It can be too customizable in places that can increase your cost of ownership.
- Too complex in some areas.
- Nomenclature in CCB isn't the same as it is in MDM.
- It allows us to bill all of our customers through batch if we want.
- It allows us to manually intervene and correct bills easily.
- It has good accounting features.
I was not involved in the decision-making process or in the implementation of Oracle CCB. I arrived 3 years after it was first implemented at Duquesne Light Company. I also haven't evaluated any other CIS systems since we are committed to CCB for the foreseeable future. If anything were to change, I would be curious to see if there are other systems with a lower cost of ownership.
Do you think Oracle Utilities Customer Care and Billing delivers good value for the price?
Yes
Are you happy with Oracle Utilities Customer Care and Billing's feature set?
Yes
Did Oracle Utilities Customer Care and Billing live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Oracle Utilities Customer Care and Billing go as expected?
I wasn't involved with the implementation phase
Would you buy Oracle Utilities Customer Care and Billing again?
Yes