A+ for Oracle Customer Care and Billing
Updated October 14, 2019

A+ for Oracle Customer Care and Billing

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle Customer Care and Billing

Oracle Customer Care and Billing "CCB" is used by our organization to organize customer accounts, payments, field activities for field workers on customers premise, and customer information vital to day to day business activities that keep out company organized and profitable.
  • Provides easy to navigate options, the application is user-friendly, it has help options along the way as well which provide the user support if they don't understand where they are at or what it is they are looking at.
  • Provides organization and a clear history of customers, who used to be on a premise/service point, who is now, and readings which are how we bill.
  • Easily tell where equipment is or has been, it is vital to not waste time and CCB helps with this.
  • As much as I believe CCB is a user-friendly interface, I also believe it has room to be even simpler and easier to use and navigate.
  • CCB has had a very positive impact on our business. This organizes bill payments and field activities which are essential to our profits. The Field Activities organization and how it uses algorithms to spread out work so that it can be worked in the most efficient way possible is brilliant. This gets more work done, bring in more profit.
SQL Developer works great because you can quickly get accurate information from the database. This comes from CCB or MWM, wherever you need data, and is always accurate. MWM works with CCB as where the activities are worked from, CCB creates the FA, it syncs with MWM, where it is used from the field to track and report what was worked. Data then goes back to CCB and completes the Field Activity and updates the database with meter numbers, usage, etc.
I think it is a very good, self-sufficient application, but it's tough to give a full 10. I sometimes have issues with Meters not updating on a Service Point due to the old removed meters location history still having it as in a meter shop. This could be partially user error, however, there's almost nothing we can do and the system won't complete the FA even though it has been done. There could be an easier way of handling this type of issue.

Do you think Oracle Utilities Customer Care and Billing delivers good value for the price?

Yes

Are you happy with Oracle Utilities Customer Care and Billing's feature set?

Yes

Did Oracle Utilities Customer Care and Billing live up to sales and marketing promises?

Yes

Did implementation of Oracle Utilities Customer Care and Billing go as expected?

Yes

Would you buy Oracle Utilities Customer Care and Billing again?

Yes

I believe CCB is suited perfectly the way it is. It handles all of our vital information in one place. CCB handles our day to day business processes that hold up our strong reputation as a leader in the electric industry.

Using Oracle Customer Care and Billing

40 - They represent anyone from CSRs (Customer Service Representatives) , Business Analysts, Systems Analysts, Business Intelligence, Schedulers, Field Workers, or Resource Planners.
The types of people and skills required to support CCB could range from the Business Analysts who are familiar with day to day Production usage steps and procedures to a Systems Analyst who might not be as familiar with the business processes but is more familiar with the interworking's of CCB, algorithms, more of the inside details of the processes that makes CCB work.
  • Customer Service
  • Resource Planning and Scheduling
  • Data
  • Data management
  • Payment Schedules
  • Read Schedules
  • Letter Printing
  • Future ideas for CCB use could include message services to enhance the bill prints and customer self help experience.
We spent a lot of time reviewing the Oracle products and we have invested a lot of time, money and resources into utilizing it. It is a good product and we are happy with how effective it has been for us. Good Choice!

Evaluating Oracle Customer Care and Billing and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
  • Analyst Reports
  • Third-party Reviews