Digitized little workers (chatbots) from oracle.
March 27, 2022

Digitized little workers (chatbots) from oracle.

Alpa Wali | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle Digital Assistant

We've used Oracle Digital Assistant to deploy AI chatbots and digital assistants for our clients in backend websites and applications. In our company, we are using it for workflow tasks and all for conversational engagements with our clients. We've integrated the software with messaging apps (Facebook, slack) to deliver personal assistance with artificial intelligence.
  • It integrates well with messaging apps.
  • Because it supports natural language, it gives users more realistic experiences.
  • Our clients have reported that upon integration with Siri for voice commands, the results are pretty obvious (basic) Nd the conversation is unnatural.
  • The languages it supports are very limited.
  • Because AI is handling the repetitive tasks and only deliberating to experts' questions it cannot handle, it has relieved customer support staff of the mundane burden.
  • Our customers are able to scale up performance with the modern technology for customer engagements.

Do you think Oracle Digital Assistant delivers good value for the price?


Are you happy with Oracle Digital Assistant's feature set?


Did Oracle Digital Assistant live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Oracle Digital Assistant go as expected?


Would you buy Oracle Digital Assistant again?


It's worked well on websites and apps for repetitive inquiries and frequently asked questions. It's suitable for personalized and more intense engagement with customers. I must admit that Oracle's machine learning ability and natural language processing is impressive which makes the AI conversations awesome. However, the AI is poor with "emotional IQ" but that's why you have the input from staff in the back-end.