Item: Oracle Digital Assistant
Rating: 8
Author: George Yates

Use Cases and Deployment Scope

We currently use Oracle Digital Assistant as a plug-and-play chatbot for our customers and their attendees to troubleshoot during their events to facilitate a smooth and frictionless attendee experience.

Pros and Cons

Help new users become acclimated
Avoid wasting department resources
Head off basic support requests

More flexibility in response choices
Ability to integrate with other solutions

Return on Investment

Less time wasted on basic support requests
Better user experience
Better data on common requests

Key Insights

Do you think Oracle Digital Assistant delivers good value for the price?

Yes

Are you happy with Oracle Digital Assistant's feature set?

Yes

Did Oracle Digital Assistant live up to sales and marketing promises?

Yes

Did implementation of Oracle Digital Assistant go as expected?

I wasn't involved with the implementation phase

Would you buy Oracle Digital Assistant again?

Yes

Other Software Used

Tray.io, Salesforce CMS, Marketo Sales Connect (toutapp)

Likelihood to Recommend

Oracle Digital Assistant is very well suited to helping to solve basic, repeatable inquiries that require minimal technical expertise, helping to avoid committing human resources to very simple to solve problems, and keeping users happy without having to wait long times for a response.

Oracle Digital Assistant's place in the workspace

Overall Satisfaction with Oracle Digital Assistant