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Great Out-of-the-Box Features, but Customizability is Limited.
October 11, 2019

Great Out-of-the-Box Features, but Customizability is Limited.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle Dyn Email

Oracle Dyn Email is a product that is being used across our entire organization. Almost every single department in our organization sends bulk emails outside of the organization: whether it is to suppliers, investors, consumers, or website visitors. We needed an interface to efficiently manage all these composed emails, and time their delivery. Oracle Dyn Email allows us to achieve this goal.
  • Setting up Oracle Dyn Email is hassle-free and easy.
  • Customer Support responds quickly to our queries. They are usually able to remedy our problems and queries within the first email.
  • Insightful Analytics Post-Delivery. We are able to see whether or not users decided to open up our emails, and tweak our email headers accordingly.
  • Email reporting functionality is fairly basic. Would like to see more advanced analytics implemented in the future.
  • UI is outdated. The look of Oracle Dyn Email hasn't been updated for a while, and it isn't very appealing to use. In addition, navigating between options is fairly slow.
  • Integration with third-party email templating engines like Litmus would be nice to have.
  • Quick implementation of Oracle Dyn Email into our workflow allowed our email campaigns to get started within a week.
  • From consistently analyzing the opening rates of emails, we have managed to perfect our email headers for maximum conversion.
  • Manageability of all our campaigns has increased, saving all the teams across our entire organization considerable amounts of time and resources.
I have not used any other products like Oracle Dyn Email.
Customer support for Oracle Dyn Email is very responsive. We usually get replies within a half an hour if not earlier. It is clear that the support team is experienced with the product due to the amount of time it takes them to solve all of our problems. We are fully satisfied.

Do you think Oracle Dyn Email delivers good value for the price?

Yes

Are you happy with Oracle Dyn Email's feature set?

No

Did Oracle Dyn Email live up to sales and marketing promises?

Yes

Did implementation of Oracle Dyn Email go as expected?

Yes

Would you buy Oracle Dyn Email again?

Yes

Oracle Dyn Email is well-suited for organizations that need to create, manage, and analyze bulk email campaigns from existing email templates. If your organization's business objectives are fulfilled by the out-of-the-box features of Oracle Dyn Email, then it is a perfect solution for you. On the other hand, if you think you will be needing more advanced features, I would suggest looking for another solution.