Item: Oracle Dyn Email
Rating: 8
Author: Verified User

Overall Satisfaction with Oracle Dyn Email

Use Cases and Deployment Scope

It was being used by one department and it addressed our need of being able to send transactional emails. While there are a lot of systems out there and being experts with email we could identify many solutions, but due to the fact that we use Oracle and Dyn for several other solutions, adding in this solution was a no-brainer.

Pros and Cons

Pros

API Automation - Really simple API so that we could set up automation quickly. Our development team really appreciated that.
Shared & Dedicated IPs - Depending upon sending volume there are benefits to both approaches and having that flexibility is nice.
Post Send Intel - After the send, having detailed metrics is critical and this platform does that particularly well.

Cons

No Webbula cloudHygiene - While Dyn's consultative Reputation Management services are nice, an integration or partnership with Webbula.com for their cloudHygiene services would provide helpful insight into the reputation problems in our list BEFORE we hit send.
More Frequent Checkins - I would have appreciate more frequent personal check-ins (not automated emails) from the Dyn crew.
More Reporting - While Oracle Dyn does a good job of reporting, more details for advanced users would be better.

Return on Investment

We did not have to spend a lot of time or resources to get our transaction email program up and running. This by far was the best positive impact.
Inbox placement rates were great due to the Oracle Dyn Email's awesome network.
The negative impact is that they are not partnered with an data quality platform like Webbula cloudHygiene to identify risky emails prior to the send.

Alternatives Considered

We chose them primarily because we were utilizing other Oracle and Dyn products so it seemed like the path of least resistance to utilize them for our transactional emails. They stack up well so long as you need a super clean network to get your mail out and don't want to invest resources to build your own.

Support Rating

As you'd expect from any professional solution, the support from the Oracle Dyn Email team is top notch. Though there is a clear separation of knowledge between the sales and technical teams which sometimes creates a little bit of "red tape" and duplicate meetings in order to get the right person on the phone, but nonetheless, the support is above par.

Likelihood to Recommend

If you are comfortable with APIs and want a platform that is easy to integrate into your workflow, then Oracle Dyn Email is a great solution that offers IP flexibility and good reporting. However, if you are having data quality issues, you will need to find an additional partner to identify the toxic emails prior to hitting the send button.

Oracle Dyn Email Feature Ratings

Comments

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Clint Miller
(Vendor Representative) commented 6 years ago
Thank you for your comments we appreciate any and all feedback on how we can help our customers. Please feel free to reach out to me directly. Regards, Clint.

Oracle + Dyn + Email = Great