Does the job, but there are better solutions out there.
October 08, 2019

Does the job, but there are better solutions out there.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Oracle Process Cloud

Oracle Process Cloud is being utilized by our core software engineering team with the assistance of our business and finance team to automate many of our routine processes. Some of the tasks that we are automating with Oracle Process Cloud include employee onboarding and end-user service ticket handling. Oracle Process Cloud allows our managers to work on assigning processes and tasks away from the office, even if they are not even connected to the Internet.
  • Offline Productivity Feature. All work that is done offline gets immediately synced once the user reconnects to the Internet.
  • Minimal Coding Required. Our business team doesn't have any difficulty setting up tasks and processes to be executed.
  • Machine-Learning Recommendation Feature. Oracle Process Cloud's smart recommendations have been quite helpful for our administrators in helping them organize/categorize tasks.
  • No Support for Migrating Oracle BPM Apps. Oracle BPM applications cannot be ported over to Oracle Process Cloud.
  • Customer Support isn't the best. There were many instances where the support team couldn't fully understand the problems we were experiencing.
  • Absence of Case Management and Advanced Analytics. Due to Oracle Process Cloud needing less coding knowledge, many of the advanced features are not able to be configured.
  • The cost of subscription and maintaining Oracle Process Cloud has yet to be fully made back by our organization.
  • Performance and reliability of the platform are as good as many of Oracle Process Cloud's competitors, but keeping the costs in mind, we were expecting better.
  • Our engineering team only has to assist the business team occasionally to maintain our applications on Oracle Process Cloud, allowing the core engineering team to be more productive.
I haven't used any products like Oracle Process Cloud in the past, but our organization is planning to test out UIPath RPA and see how it compares with Oracle Process Cloud in the near future.

Do you think Oracle Process Cloud delivers good value for the price?

No

Are you happy with Oracle Process Cloud's feature set?

Yes

Did Oracle Process Cloud live up to sales and marketing promises?

Yes

Did implementation of Oracle Process Cloud go as expected?

Yes

Would you buy Oracle Process Cloud again?

No

We did not use a system integrator or implementation partner. All work was done in-house.
Oracle Process Cloud is suited for medium-sized companies and up who want to create applications that can automate tasks without the need of recruiting more software developers. With a couple hours of training, any member of the organization's business team will be well-equipped with all of the knowledge that is needed to use Oracle Process Cloud effectively. If your IT team is large and able to take upon the task of making the given application, then something like Oracle BPM is a better solution.