Best in Class CRM Product
March 29, 2018
Best in Class CRM Product
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Oracle Service Cloud
We collaborate with Oracle in order to deploy Oracle Oracle Service Cloud technologies to consolidate information and to enable the customer's organization to realize the value of SaaS. This then provides a foundational release of core Customer Service functionality and extended facility of Seamless Multi-Channel/Self-Service capabilities. On another specific note, for transformational IT consolidation, Oracle Service Cloud being an industry-focused application helps our clients move their businesses swiftly and safely to the cloud. It greatly helps our clients resolve their end-users' queries in all the possible communication modes which in turn reduces their business cost.
- Incident and Problem Management
- Self Help Community
- Multi Channel Help
- Co-browse
- Social Monitoring
- Detailed documentation on CTI from the scratch
- Reduced Call Volumes by solving the queries of the customer just by finding absolute Knowledge Base article.
- Easy, Efficient and Effective solutions for all business processes
- Shorter time consumption to be in production which results in guaranteed ROI in six months