Oracle Service Cloud is a powerful, flexible tool to manage customer interactions
March 29, 2018
Oracle Service Cloud is a powerful, flexible tool to manage customer interactions
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Oracle Service Cloud
Service Cloud is being used by our largest Contact Centers across the organization to track customer support interactions and provide visibility to management.
- The full scope of features available allows our Customer Care teams to work exclusively in Oracle Service Cloud when supporting customers.
- Managing the local client application has provided challenges in our organization. We would prefer to work entirely web-based in the cloud, which is why we are eager to transition to the newer Browser User Interface.
- Decreased average call handle time
- Increased reporting and visibility