My Oracle Service Cloud Review
Updated April 27, 2018
My Oracle Service Cloud Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Oracle Service Cloud
It is being used mainly by Customer service representatives and operations support specialists; a small portion of people in the sales team use it. One of the main things we use it, for now, is other channels of communications with our customers such as self-help, chat, ask a question and email.
- Every business is unique in many ways but especially on internal processes Oracle Service Cloud can adapt to pretty much every need you can imagine
- Somethings require development but regular tech support doesn't help on developments or customer customizations
- As it gets bigger and bigger a lot of great things become "add-on" items available for purchase with your contract
- Self help and decreasing cost of customers' interactions. Phone inbound is the most expensive channel of communication being able to deviate those contacts to either self help or less expensive channels such as chat and email has been great!