CX Review
April 13, 2018
CX Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Oracle Service Cloud
CX has been in use for several years to maintain the USAF human resources informant and case management. We are now implementing OPA into CX. We service All USAF members current and retired. Over 1 million served.
- Integrate our military human resources database with CX.
- Rules-based workflow for incidents. And manages knowledge content on the CP page.
- Mass email marketing through the use of campaigns.
- Increase the size of custom fields and objects.
- Reduction of timelines of incidents from open to close.
- Mass incident creation in order to generate OPA interviews.
- Mass email campaigns that target 100K plus customers.