Item: Oracle Utilities Meter Data Management (MDM)
Rating: 8
Author: Verified User

Overall Satisfaction with Oracle Utilities Meter Data Management (MDM)

Use Cases and Deployment Scope

Meter Data Management (MDM) is being used by our company to store Meter and Device information, all of the combination meter device types and then the configuration types. MDM is also used to organize and store all of the data, reads, scalars, voltages, etc... MDM is used by a large portion of our company, mostly meter analytics groups, customer service groups, and IT. The business problems that MDM helps address and avoid is inconsistencies in usage, wrong readings and voltage usage. This in turn helps to avoid payment issues from customers, overpayments cause grief for both the customer and the company and MDM helps avoid these.

Pros and Cons

Pros

Data Management is crucial and MDM does this well
Device Configuration organization
Readings, usage, measurement units, service points, device management

Cons

Unfamiliar areas can be harder to use. If you know what your doing everyday your fine, but at times, I find myself in unfamiliar application aspects where some clearer tip buttons with better details could help the reason know what they need to do and guide them more clearly.
Error message codes could be more helpful, sometimes I get error messages, I look them up and there's not much information on it. Therefore, I am not sure how to fix the error.

Return on Investment

Preventing errors for us always turns into money saved. Error flags that MDM throws help to prevent incorrect data entry, which almost always turns into money and time spent on sending somebody out into the field to ensure accurate data was given. So by not allowing for the possible errors, we save money.
No Negative Impacts.

Alternatives Considered

Oracle Customer Care and Billing

CCB and MDM work hand in hand. MDM handles the device management area of running our business while CCB handles the actual customer side. Using a SOA tool, which provides the pathway/ connection between CCB and MDM, they are capable of updating each other with new or added information whether it be about the premise or the device at the premise.

Support Rating

I feel the overall support has been great, oracle employees are easy to work with, quick to answer, and very knowledgeable. If they don't have an answer for support you might need, they are eager to find the right path to get the solution.

Key Insights

Do you think Oracle Utilities Meter Data Management (MDM) delivers good value for the price?

Yes

Are you happy with Oracle Utilities Meter Data Management (MDM)'s feature set?

Yes

Did Oracle Utilities Meter Data Management (MDM) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Oracle Utilities Meter Data Management (MDM) go as expected?

Yes

Would you buy Oracle Utilities Meter Data Management (MDM) again?

Yes

Other Software Used

Oracle SQL Developer, Oracle Customer Care and Billing

Likelihood to Recommend

Oracle Meter Data Management is very well suited for exactly what its called, Data Management. It stores our data accurately and historically in the database and does a good job of signaling errors if and when incorrect data, or what is perceived to be incorrect data is found. You can check on the history of meters and other devices, whether that be location, data, readings, voltage, usage, etc... I would say MDM would not be as well suited for the Customer Information data management. Although you can find some of this in MDM, it is not built for this type of usage.

Comments

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Oracle Meter Data Management (MDM) a good product