osTicket - The Free Ticketing and KB System
April 22, 2020
osTicket - The Free Ticketing and KB System
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with osTicket
osTicket is an open-source ticket system. Our IT department used it for tickets as well as a Knowledgebase system. The company did not have a suitable ticket system when I arrived. By moving to osTicket, we gained a web-based ticket system that was easily accessible to staff, users, and the public. The whole organization used osTicket to report issues, get support, and review our help documentation. We still use it for our KB's today.
- Web based, so available from any web browser
- Free - no cost to the organization to buy
- Runs on linux - solid, secure, free
- No mobile app for on the go access
- No time tracking for issues
- Hard to see staff tickets by staff member, needed to write a php page for this feature
- Improved level of customer service
- No additional expenses to budget for
- Better issue visibility
- Improved communication with customers and their issues
- Self-help portal for customers
Do you think osTicket delivers good value for the price?
Yes
Are you happy with osTicket's feature set?
Yes
Did osTicket live up to sales and marketing promises?
Yes
Did implementation of osTicket go as expected?
Yes
Would you buy osTicket again?
Yes