OsTicket Technician Point Of View
April 25, 2021
OsTicket Technician Point Of View
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with osTicket
We are currently using osTicket across our office-based staff. Previously technical issues and hardware requests [were] all completed on paper, this often caused problems with requests being lost or misplaced which added time to technical/hardware issues. All [requests] are now logged via email to osTicket to a line manager who then will assign tickets to the correct member of the IT Team. We have found a significant increase in response times.
- Email to ticket creation
- Report tracking completion tasks/tickets
- Reminders on stale tickets
- The issue we have experienced was slow logon times but this was down to a server configuration issue
- Turnaround of ticket logged to resolve has improved around 50% compare[d] to previous paper methods.
Do you think osTicket delivers good value for the price?
Yes
Are you happy with osTicket's feature set?
Yes
Did osTicket live up to sales and marketing promises?
Yes
Did implementation of osTicket go as expected?
I wasn't involved with the implementation phase
Would you buy osTicket again?
Yes