VP of IT
February 20, 2023

VP of IT

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with PairSoft

Supporting documentation for all master records and transactions (created digitally or scanned paper docs) are attached to the record while the operator is on the record. These documents are automatically assigned meta data based on the transaction for easy searching afterwards (sales order number, customer number, etc.)
  • Meta data assignment to documents
  • Easy UI
  • Support is terrible since they were acquired.
  • Professional services seems non existent since they were acquired.
  • Document Management
  • Productive transaction documentation.

Do you think PairSoft delivers good value for the price?

No

Are you happy with PairSoft's feature set?

Yes

Did PairSoft live up to sales and marketing promises?

No

Did implementation of PairSoft go as expected?

Yes

Would you buy PairSoft again?

Yes

It used to be a great total solution for document management - product, support, services and sales. Now it's just the product. But I can't expand it to additional transactions or fix an issue.