NetSuite ERP
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NetSuite ERP
Overview
What is NetSuite ERP?
NetSuite is a suite of ERP and accounting modules which is sold in various editions aimed at different size customers. The multi-country, multi-currency version is an additional module called OneWorld. Netsuite is a SaaS system and is not offered in...
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Popular Features
View all 74 features- Role-based user permissions (79)5.959%
- Standard reports (70)5.252%
- Custom reports (70)5.252%
- Dashboards (71)5.252%
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- Free/Freemium Version
- Premium Consulting / Integration Services
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What Is NetSuite ERP & How Does It Work?
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- Competitors
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What is NetSuite ERP?
As a cloud ERP solution, NetSuite is presented as the first and last business management solution a business could ever need.
NetSuite provides a suite of cloud-based applications, which includes financials / Enterprise Resource Planning (ERP), HR, professional services automation and omnichannel commerce, used by more than 33,000 customers in 200+ countries.
NetSuite ERP Features
General Ledger and Configurable Accounting Features
- Supported: Accounts payable
- Supported: Accounts receivable
Subledger and Financial Process Features
- Supported: Billing Management
Order Management Features
- Supported: Order entry
Project Financial Management Features
- Supported: Capital Project Management
Supply Chain Features
- Supported: Inventory Planning
NetSuite ERP Screenshots
NetSuite ERP Video
What Is NetSuite ERP & How Does It Work?
NetSuite ERP Integrations
- Act-On Software
- Arena BOMControl
- HubSpot Marketing Hub
- Zuora
- Phocas Business Intelligence
- Makesbridge
- Pardot
- CallidusCloud LeadRocket
- ServiceTrade
- SAP CLM, discontinued, duplicate
- Tipalti
- Axiom Software by Syntellis Performance Solutions
- ClientPoint
- Bronto Marketing Platform (discontinued)
- Quickbase
- UKG Pro
- Salesforce Marketing Cloud Interaction Studio
- Nexonia
- by Emburse
NetSuite ERP Competitors
- Sage 100cloud
- Microsoft Dynamics GP
- Odoo
- Sage Intacct
- Microsoft Dynamics SL
- QuickBooks Desktop Enterprise
- Microsoft Dynamics 365 Business Central
- Microsoft Dynamics 365
- Sage 300cloud
- SAP ERP
- Epicor Prophet 21
- Microsoft Dynamics 365 for Finance and Operations (formerly Dynamics AX)
NetSuite ERP Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
Frequently Asked Questions
NetSuite is a suite of ERP and accounting modules which is sold in various editions aimed at different size customers. The multi-country, multi-currency version is an additional module called OneWorld. Netsuite is a SaaS system and is not offered in an on-premise edition.
Reviewers rate API for custom integration highest, with a score of 6.4.
The most common users of NetSuite ERP are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
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January 10, 2023
NetSuite Integration
Score 8 out of 10
Vetted Review
Verified User
Our organization uses NetSuite daily for our financials, as well as inputting all of our warehouse and shipping information into the system to track orders. A manufacturing company of over 200 employees uses the software daily and we hardly ever have issues. Our teams build reports using the payroll system as well and everything is integrated together in one bundle. We are very pleased with the service and will continue to use the software for many more years.
- Payroll is seamless
- Employee data is easily searchable
- Reporting is easy
- Although NetSuite has many applications, it's not ideal for some industries because of the public way it's hosted.
- We found the price to increase over a few years. More locked-in pricing could be appreciated.
- Support was available but not 24/7. If you need 24/7 support that will be an extra charge.
May 25, 2022
NetSuite in Review
We switched to NetSuite in 2017 and couldn't be happier. The ability to tie POs to SOs and look up all documents is impressive. The custom reports feature is easy to use and manipulate. Every department was able to customize the software to fit their needs. The ability to log in anywhere has made it easy to work from home.
- Custom Reporting
- Related Records is a powerful feature
- Audit tracking
- The ability to customize some of the screens to research payment details
- Implementation could have went smoother
- Training documents
NetSuite is our single book ERP of record. We have bookkeepers from multiple countries entering info and our HQ finance team does the consolidation. We use it for financial statement and AR directly. Then, we leverage 3rd party integrations for AP, HR, CRM, and financial planning.
- Configurable dimensions and subsidiary structure.
- Vast 3rd party integration universe.
- Ease of use for admins.
- Documentation on reporting lacking.
- Managing multiple profiles for end users can be difficult.
- Allows users to save universal reports, can get disorganized without tight internal controls.
April 06, 2022
Great one stop shop solution
Score 8 out of 10
Vetted Review
Verified User
I used NetSuite ERP in my organization as a tool that comes with specific modules that works across an organization to make it work. I use the sales and commission module in NetSuite.
- Organization
- Data Management
- One stop shop solution
- Cost
- Customization capabilities
- More thorough modules
March 25, 2022
User-friendly, Intuitive, and a Time Saver!
We used it for Accounting and HR. It housed all of our personnel files electronically and allowed accounting to manage all of their processes as well. On the client-side, all client files were electronically housed.
- User-friendly
- Integrated
- Intuitive
- Some reporting features were hard to navigate/personalize.
- It lacked the ability to merge client and employee sides.
- The updates were few and far between.
January 06, 2022
Product Overview
Score 3 out of 10
Vetted Review
Verified User
Our organization provides ERP administration services to Netsuite SuiteCloud Platform customers. We are their primary support contact and facilitate communications between the users and Netsuite. This review pertains to a transportation company that ships goods to over a hundred customers and charges for the transportation service only [and] not the goods themselves.
- Easy to use anywhere without installing software
- Streamline repetitive operations
- Handling the accounting automatically
- The platform has usage limits that cause extra costs
- Mexican localizations are not very well supported. Netsuite has too few people that are able to provide support.
- The initial implementation services are not enough. Clients must buy additional consulting time.
December 29, 2021
NetSuite ERP Review
Score 10 out of 10
Vetted Review
Verified User
We love to use the NetSuite system in our organization. It helps us in many ways to accomplish our tasks. We use it to onboard a vendor every time our company purchase to a new vendor. We also create a purchase requisition / purchase order here to be able to monitor all the expenses our company has, and receipt a purchase order to pay the vendor. We are also extracting reports from NetSuite to check all the Purchase orders we have on the current year.
- Onboard a vendor
- Create Purchase Requisition / Purchase Order
- Receipt Purchase Order
- Check payment status
- Extract PO for reports
- Buffering
- not a friendly user
- Confusing next approvers
December 09, 2021
NetSuite is not worth the money
Score 1 out of 10
Vetted Review
Verified User
NetSuite is expensive and in my opinion, not worth the money. We have had nothing but problems and even after our Go Live date the software is not functioning properly. No one at NetSuite seems to care. The development process was terrible with the developer seemingly unable to complete the most basic of steps.
- Partner with NextService
- Waste my time
- Fail to deliver on promises
- everywhere
- the development stage
- customer service
November 25, 2021
NetSuite good fit for growing companies
Currently use it to manage transactions processing, basic financial reporting, balance sheet, and cash flow. Implementing budgeting and forecasting processes to add business value to the organization.
- Financial Reporting
- Vendor management
- Journal entries
- Project module
- After implementation user support
- Data field management
October 25, 2021
NetSuite - A lot of positives but not perfect.
The system is being utilized for our financial, manufacturing and sales functions.
- standard reports are very thorough
- ability to customize reports
- customizing reports can be tedious.
- Implementation was a little complex
October 20, 2021
We grew our sales by 200% since implementing NetSuite CRM
I've been using NetSuite CRM for almost 3 years now. Over the past 1, our team has really revamped the CRM to let our internal sales team do amazing work through automation. One of my favorite small customizations was a workflow that creates a follow up task in NetSuite when a customer's contract is 1 month from expiring. The other great feature we added was to be able to have a report of all the customers in the last 10, 20, and 30 days that have not had a status change if they are in an active pipeline. We switched from Hubspot to NetSuite CRM because all the rest of our data already lives in NetSuite so it makes sense to leverage the automation tools in the ERP for the CRM as well.
- Customization
- Automation and prospect management
- Roles & Permissions
- Customized forms based on the customer type
- Not as intuitive as other basic CRM solutions but it is more powerful
- Harder to setup, but easier to control when it is setup using the right roles & permissions
October 14, 2021
NS Honestly
I used NetSuite CRM to manage users, their expenses, and managers. Much of what I currently do is provide support to multiple employees by assisting with log-in problems, new users registration and processing hours for many of our intern workers. I have also completed several different templates to easy the workload of creating new users in the future.
- Get hours
- Maintain user information
- Collect expense data
- Provides employment management
- Easier template creation
- More detailed/specific templates to be created.
September 22, 2021
[In My Opinion:] Do NOT Buy (Oracle) NetSuite [ERP] or SuiteCommerce!
Score 1 out of 10
Vetted Review
Verified User
[In my opinion,] PLEASE, whatever you do as a small business owner, DO NOT sign up for (Oracle) NetSuite [ERP].
[In our experience,] we went through an extensive review process, evaluating capabilities, went through scoping calls with Oracle and an Oracle-approved 3rd party set-up consultant, over the course of several meetings lasting hours. After getting all of our questions answered and capabilities confirmed, we made the huge investment to sign up.
[I feel that] everything we heard in the sales process was BS. Their SuiteCommerce website is about advanced as Yahoo Small Business was back in 2005. I'd be embarrassed if I was Oracle selling this as their e-commerce and web platform. Buy someone or invest some money, but come on!
After wasting 2 months waiting for the Oracle consultant to implement the info we were submitting, she said that wasn't her job. Not what we were told in the sales process. Then we kept asking for the App Store so we can evaluate the plug-ins. She kept saying there isn't an App Store. I finally vented to the salespeople and they sent me a link to the App Store after 3+ months!
[In our case,] they said we had to switch credit card processors and EDI providers, which both turned into their own messes. Both were recommended by Oracle.
The setup was delayed from Jan 1st to each first of the month until we finally killed the project in August, over 8 months from the initial launch date they gave us. [In my opinion,] we wasted so much time and money on this, and the only thing they were willing to do was a discount on our renewal and they wanted it paid upfront.
My CPA of 7 years quit during the setup process due to the setup and they said they didn't want to work in NetSuite [ERP].
I think this was the biggest mistake of my professional and entrepreneurial career ever. If I can help one person from making the same mistake, I would honestly feel better about the $100,000 in fees, let alone the value of the time and frustration of every employee and partner.
Oh, by the way, [in my experience,] most employees will tell you that numerous clients walk away in the first year, or barely get set up. I did my duty, up to you on what to do.
- [I believe they did] nothing [well].
- [I think they will just] take your money.
- [I feel they will] tell you a bunch of lies.
- [In my opinion, they failed to] stand by what they said in the sales process.
- [I feel they are poor at] making something right when they are obviously wrong.
- [I believe they are not] looking out for their customers, [only] themselves.
August 19, 2021
Netsuite - Four years in I am sold on the cloud!
Our Company uses NetSuite across all business functions. From billing to collections, case management, advanced inventory, light manufacturing, and a dozen other areas. It is used across all of our employees. We do not use NetSuite for payroll, which is handled outside. If the native NetSuite does not provide enough of a solution one of their SuiteApps probably does.
- NetSuite listens to its users and we can vote on enhancements. Twice a year versions are released addressing some of these areas. A few of the items we brought forth as an enhancement were voted on and made into production. With the thousand of users it was probably submitted many times over, but business voted on it.
- This is a strength and weakness but their help desk and support have always resolved the issue. Weakness on help, but strength in the support. Every time I think I found a defect, it was found that I was wrong. Now I assume I am wrong, and try and find the solution.
- Easily customizable. If you want to add a new department, field, form, report this is easily done. This can be done by non-technical individuals.
- Have the ability to effect future transactions only. This has been something that has been open for 8 years. After a period is locked, and if you want to change an items account, it has to change everything. Especially being used at larger companies, who get audited, we cannot change historical transactions.
- Improve help. I spent hours researching something this past week, got frustrated and called the support team. We were able to resolve the issue, but I could not find it in the mess of directions.
- Year over year increases for loyal customers...even new ones is one huge area Netsuite can improve. These past few years we have seen double digit proposals. I worked with my sales rep to get it down to a more realistic number but this was a drain on their and my time. We can sign multiple years but would like more flexibility; this year I might need this feature but who knows next year.
- Since there are many ways to communicate (thru emails, reports, searches) there is not an easy way, that I found, to mass change as employees start or leave. I need to go into the x00 reports/searches to change an employee.
July 11, 2021
The leading ERP on the cloud
Score 10 out of 10
Vetted Review
Verified User
We use NetSuite as the main ERP system across over 50 subsidiaries planning to expand to over 200 subsidiaries globally. The functionality we use includes R2R, P2P, O2C, FAM, and SRP. Excellent reporting tools on live data allow end-users to step away from spreadsheets. Impressive flexibility for customizations and integrations with external systems.
- Dashboards
- Customization
- Integrations
- Saved searches and reports
- Fixed assets
- Role access control
July 09, 2021
Disappointed in NetSuite ERP
Score 1 out of 10
Vetted Review
Verified User
NetSuite ERP presented itself as the all-in-one solution ("you'll never need another platform over the next 10 years of your company's growth"). Untrue. Beyond simple ERP/accounting, NetSuite ERP is not efficient: we had to make thousands of dollars of extra investment to add Avalara (taxes/VAT), external consultants hours (recurring revenue configurations), payment gateway, and Salesforce (CRM) to do what NetSuite ERP promised it would do out of the box. I am disappointed beyond words with an implementation that dragged on for months, didn't deliver, and caused major stress and much extra work on our side.
- Highly customizable
- Homepage
- UX is everything but intuitive--complicated, heavy, linear. Users get lost.
- Some critical business processes are completely missing (e.g., sales tax/VAT)
- The app suite (library with external apps that integrate with NetSuite ERP) is very thin, poorly documented, and integration requires much additional work.
- Not an all-in-one solution; just an ERP. Everything else (CRM, taxes, invoicing, etc.) will be sold as an extra for above market pricing.
May 20, 2021
Oracle NetSuite Stands Tall Against Competing Cloud Services...It's Catch-Up Time For Everyone Else
We currently use Oracle NetSuite to power all aspects of our organization. Accounting, order processing, inventory management, purchasing...all the major day-to-day enterprise functions are handled by this cloud software. The software at my current company was installed in 2018 to replace an older and more traditional on-premise system that consisted of several software packages integrated and swapping information. One of the greatest features of Oracle NetSuite is not its cloud basis, but the fact that all operational aspects of the company are handle through this one software tool.
- Integration. From Accounting to ERP to CRM, I don't imagine there is much NetSuite can't handle. For a small to medium sized business, and ever for many large organizations, I believe it is entirely possible to put all of the corporate system 'eggs' into one basket - that is on the NetSuite platform.
- Architecture. The back-end database and inner workings of the NetSuite platform, I would describe as 'different.' Not necessarily better and definitely not worse. However, working in the data is different and maybe not as traditional as when working with a traditional relational database. Because of this, it does take a little bit of getting used to. However, once you are 'used to' it - the ease and simplicity of the back end is a beautiful thing and makes extracting and working with data, again once you cross the learning curve, something to be desired. Took me a few months to get the hang of things, but now, I couldn't imagine a more productive system.
- Performance. While not lighting fast compared to some on-premise tools, the performance of the NetSuite platform is better that adequate and is quite useable on a day-to-day basis.
- Consultants. We have had great success working with implementation specialists and consultants directly at Oracle. They are highly knowledgeable and easy to work with. I would highly recommend the native teams for implementation success.
- Support is not terrible but often works in different time zones and at different levels. It can be a challenge at times to resolve a problem but in fairness, we have never had a problem that wasn't solved.
- Account management is an experience in growing pains. ALL, and I mean every one of our Account Managers has been world class. They have been willing to fight for our company and 'go to bat' for our needs. The one oddity from Oracle NetSuite is the number of times our Account Managers change position. They seem to always be reorganizing or employees are moving around within the company. I wouldn't consider it 'unstable', just a function of a hot company going through growth pains.
- Documentation and training. One of the beauties of the software is the automatic and bi-annual upgrades to the service. There is no chance of looking up one day and finding out you are six releases back in your software. However, even though we have benefited immensely from these development cycles, the documentation and training for new resources seems to be several months behind. We have seen more than one instance where a new and glad-to-get feature has no documentation available or very limited documentation to explain the new features.
NetSuite SuiteBilling is being used by finance. It simplifies our billing process and allows us to send one invoice for multiple services. Some may be a flat fee, usage-based, or user-based.
- Subscription billing with changing usage.
- Consolidated invoicing.
- Additional reporting specific to the software industry.
- Data migration is cumbersome.
- Billing frequency could be more customizable.
April 30, 2021
Robust & scaleable ERP solution
NetSuite is being used across all functions of the agency, but the internal teams that are most invested in NetSuite include members of our internal admin and accounting teams, as well as the management levels of our client services team of which are responsible for project management, including billables, time management and managing budgets across projects.
- Excellent cloud ERP system
- Scaleable as our business/teams expand
- Great at tracking financials and budgeting
- Training for multiple user levels of who are using NetSuite
- It's an expensive platform for small to mid-size businesses
- Demonstrating the value-add/ROI of using the tool as it relates to specific types of businesses
We utilize NetSuite [CRM] for CRM, ERP, as well as Marketing purposes. It is being used across the entire organization and is a critical component for our day to day business. Sales uses it for managing customer information and interaction instances. Marketing uses it for email campaigns. Order administration uses it for purchasing and invoicing.
- Email, Phone and Mail Campaign
- Customer Information
- Customer Interaction
- Tracking Marketing Activity
- Integration with Email
- Adding New Fields in the System
March 24, 2021
NetSuite: customizable, cloud-based, and user-friendly
It is an end-to-end ERP for us. We control our website and eCommerce as well using the product. It is being used by the entire company and it helps us solve a problem by allowing us to work anywhere and not have multiple applications to get the outcome that we get from Netsuite.
- Cloud based
- Very customizable
- Grants lots of ability to manage different roles with the workflow functionality.
- Reporting to be made more user friendly.
January 02, 2021
Good for retail companies, not medical device companies
NetSuite ERP is mainly a manufacturing tool to monitor inventory levels and manage builds (plan and execute work orders). It is also used for simple accounting purposes and expense reporting.
- Customizable reports
- Customizable forms
- Ability to make modifications without knowing how to code
- The ability to adjust the format of forms is limited
- Customizing roles is difficult; there should be a way to select the menu bars, not just the features
- Logging in as administrator is very tedious
December 30, 2020
Best ERP to Implement
NetSuite ERP is being used in sales, marketing, and finance departments. As a user of NetSuite, it helps me to get info from various parts in one spot. This enables me to examine buyer orders, invoices, NPS client orders, and also automatically shoot the messages of mine. Such user-friendly software for maintaining the entire lifecycle of the process.
- Handle multiple business units.
- Support multiple currencies.
- Employee data is easily searchable.
- Importing and exporting of files is simple.
- Report generation.
- Customization needed.
November 26, 2020
NetSuite CRM Review
We use NetSuite CRM for customer support when issuing a warranty replacement for one client. NetSuite CRM has been very useful to us when we are setting up warranty work for customers. NetSuite CRM enables us to properly categorize the warranty replacements so they do not reflect a sale. We are also able to set up warranty replacement parts for specific items that pulls directly from inventory not available to the public.
- Inventory reconciliation.
- Revenue based orders vs. warranty based orders.
- Easy to navigate while assisting customers / agent friendly user-face.
- Not as user friendly for customer service agents.
- Easier API with agent friendly ticketing systems.
- Agents be able to add functions without having to get help from developers.
April 16, 2020
When Using NetSuite SuitePeople Payroll, be sure you understand the Ceridian connection.....don't be surprised
Score 1 out of 10
Vetted Review
Verified User
IPS is a smaller company and we really wanted a totally integrated system so that time seamlessly flows to payroll, accounting, and jobs. We view three main integrated functions that have tremendous overlap as the CRM, ERP and Payroll. NetSuite represented early on this was their Suite Success service with SuitePeople US Payroll. We were a QuickBooks shop having defined most accounting functions as a mini ERP but it was limited to accounting and never automatically touched the large JOB and CRM activities, QuickBooks does have an integrated payroll function that even banks recognize their file format for data exchange. Our goal was to capture work and time and have it flow to jobs, purchases and eventually sales orders and payroll.....with some ability to scale.
- Utilizing the Chart of Accounts, we were quick to catalog and organize our expenses, purchases and costs. NetSuite with its foundations as an ERP has sound accounting practices and fields, categories and displays for all aspects of ERP.
- The payroll module is not fully integrated into the product, we were never told this. In fact NetSuite oursources the payroll to a Ceridian Payroll and Tax engine. This makes payroll a bit distant and harder to use, extra steps involved to even add an employee and pay them. The Ceridian product was supported completely by another team and 4-5 months into the implementation Ceridian sprung on us multiple contracts and forms needing signature, and there was no turning back. Can you imagine being forced into this relationship with NetSuite never exposing it to us as a new customer even from day one!
- NetSuite account management never attempted to make our first year equitable for the Ceridian issues that kept coming up. This made the ERP and CRM somewhat un-usable for us as the data was not flowing across the module as Ceridian refused to implement Payroll until the ERP was complete, no idea of parallel processing.