NetSuite ERP

The related records is a powerful tool in NetSuite. It gives all departments the ability to track fulfillments, invoices, payments, etc. The audit feature allows for a detailed level of all those involved. We were able to eliminate manual approvals by routing them through the system with an audit trail.

Netsuite offers straightforward implementation with the help of experienced users and/or consultants. Great ERP for a standard financial use case. We do not use other modules like purchasing, AP, e-commerce, or CRM. With the Oracle acquisition, there is some product overlap/confusion between the two providers. It is well suited for mid-size and growing enterprises.

NetSuite is well suited for an organization that needs a CRM and other business management tools such as H/R and accounting. This would not be appropriate for an organization that only needs one module unless they plan on growing and will need additional modules there are other solutions that are best fit for their need.

It was very effective in the law firm setting. It allowed for client files and employee files, as well as integration with accounting. The platform is very user-friendly and required little training.

NetSuite SuiteCloud Platform functionality is rich, but [the] consulting services included are insufficient, [in my opinion]. [It seems to me that] operation limits are not mentioned clearly at the time of the initial purchase [resulting in] unpleasant surprise [costs] down the road. [From my point of view], support can be better, [especially] when handling localizations.

NetSuite helps us a lot in managing the expenses we have in our organization. For example, if we do not have the purchase requisition / purchase order in the system, we wont be able to track our expenses. So it really helps us a lot in this scenario. Can't say anything less appropriate for NetSuite aside from being slow when entering or saving the task we have in NetSuite. All in all we love to use it for monitoring expenses.

If you need any customization do not use NetSuite. We had to bring in outside consultants to fix all the problems with NetSuite as it was not even functional on our Go Live date.

After 6 months of development the product wasn't functional and we have to look at paying outside to fix the problems as NetSuite can't / won't.

NetSuite is very helpful for growing companies to aggregate financials into a single source of activity. It helps companies that aspire to go public to implement controls and processes needed to manage the scrutiny of audits. NetSuite is not as useful for users abroad that do not provide post go-live support. It manages currencies well, but SME's in other countries are often confused about functionality.

Smaller companies will find it difficult to implement the system. Company's with smaller teams will need to dedicated enough time to work with NetSuite in order to effectively deploy the system.

Your company should have annual revenue of at least $4 million before really needing to make the switch to NetSuite. You will need to use NetSuite as your ERP for it to make sense to use it for you CRM too.

There are a lot of NetSuite Alliance Partners who will support the product well.

In all reality, it can be hard to recommend to use NetSuite but there really is not anything better to use. It can be difficult at times to create useful templates and other items as such. [In my opinion] it handles data well and that is about it.

On behalf of some of my other colleagues that I have worked with that need support from time to time. They have let me know that NetSuite provides a good support team for its users to contact in times of necessity. I believe that this is one of the things/features that assist this software keep going.

[In my experience,] PLEASE, whatever you do as a small business owner, DO NOT sign up for (Oracle) Netsuite [ERP].

Might not be suited for larger private/public companies with it current limitations. Until Netsuite addresses the impact of changing account numbers/accounting on items this can make it hard for some companies. Changing only future transactions is necessary. What happens if you change inventory costing method? Or what if the inventory costing (think FIFO or LIFO) where not available when the items were created.

This would bring it up to a ten. But a change should not impact previous periods. Especially when the period has been audited.

The adding of features/modules opens the possibility as your company grows. Am I going international? What about advanced inventory? How about taxes? Case management? With the suite partners it is going outside of Netsuite since it is not their expertise. When we added Suitepartners it has gone smoothly..not perfect, but smoothly.

NetSuite is excellent for medium to large businesses. Subscription cost too high for small businesses.

Good for basic ERP/accounting. Not much other functionality unless you keep paying more for additional modules.

Cloud computing, in my opinion, is the future. Just like we pay for electricity as we use it, and do not have our own power generation plants, I believe the future of enterprise computing is a pay-as-you-use service. And other companies agree (Sage Intacct, SAP Business One, Microsoft Dynamics 365). NetSuite has been doing it since 1998. They clearly have a leg-up over all of these other companies.

Perhaps a highly specialized organization with lots of custom software might not be a good fit. Customization of the platform is robust to an extend and there are many tools available for customization. However, native support for common languages like Python do not exist and the back-end totally customizable JavaScript platform does require some advanced skills. In fairness, we have not encountered a situation yet that the standard cloud customization tools were unable to solve so for us, this description is a problem we just don't have.

Subscription-based billing where usage fluctuates is what NetSuite SuiteBilling was made for. The ability to add and remove products to a subscription is equally useful. Companies with flat-rate pricing and limited product offerings likely would not see much benefit.

NetSuite SuiteBilling is typically very fast to not only respond, but resolve any issues we face.

NetSuite is customizable which can lend itself to specific issues depending on use cases. NetSuite's service and help functions can be challenging and require an investment in time to get the team fully trained and working effectively from the onset to ensure that the use of the system is meeting the desired output as the tool is as only good as the information put in.

NetSuite [CRM] is a fantastic platform where the merging of a CRM and ERP system is desired. This allows you to track orders, bookings and shipments to have a complete birds eye view of your pipeline and sales processes. The Marketing capability is also there with full capability for mass email campaigns and tracking of those who opened, clicked or unsubscribed.

I rate the overall support for Netsuite [CRM] as a 9 because of their online help and customer support. Their online help is integrated into the platform so that if you have a question on specific page or field, all you have to do is click a single button and the help for that item is displayed. Their phone and email support are also fantastic and very fast to respond.

1. Cloud-based ERP
2. Integrated eCommerce
3. Workflow capabilities

Overall, a great product to use giving the company the ability to work from anywhere.

I think it's OK for retail companies but not acceptable for any companies that do their own in-house manufacturing. It doesn't have a proper lot numbering capability, which makes it necessary to monitor lot numbers outside of NetSuite ERP to prevent duplication. Also, new items do not have an external ID number unless they are imported via CSV import. This makes it difficult to update all items at one time.

NetSuite ERP is a cloud Based ERP. Easy to manage from anywhere, can be operated from any place even without any security software. Such a secure and reliable software to store and retrieve your entire organisation's data. Best for managing the sales process as it helps us to maintain customer relationship. Easy to learn and implement. We can easily import and export the data, import customer queries and also manage the full process like generating purchase orders, invoicing, payments management, reconciliation, and all.

On an operations level, NetSuite CRM is really good. It is easy to navigate inventory and allocate orders under the appropriate department for revenue or warranty. I feel there are more suited CRM's that are much more user friendly for ticketing systems.

I am not involved at all with the support. We have a team working on all support for NetSuite.

NetSuite would be ideal for any software, distribution or manufacturing organization. The tools they provide can help in most situations but larger organizations with over 1,000 employees may find it difficult to have the service they would expect from a larger enterprise. We were a medium sized organization and found the financial capabilities to be very useful.

Our requirement was to have full integration (no patching or special interfaces) between CRM, ERP and Payroll. NetSuite falls short by having the payroll as an outsourced third party that we never knew or were told of, never mentioned in the NetSuite contract and then surprise!