Affordable, Friendly and Automated Payroll Service Company
October 12, 2021

Affordable, Friendly and Automated Payroll Service Company

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Patriot Software

Patriot payroll is being used the provide payroll services to our clients. It really is great as a one stop shop for payroll needs and is almost like another member of the team with everything that we are able to accomplish through their handling of payroll. It also allows us as the accounting firm to be customize our level of involvement with the client. Whether that just be initial setup or complete takeover.
  • Affordable pricing
  • Tax Filings Automated
  • Customizable
  • Communication for Direct Deposit Requirements
  • Customer Support for Partner Programs
  • Automated Payroll
  • Additional Opportunities to Serve Clients
Patriot Payroll is cheaper with their partner program and customer service seems better. As well Quickbooks Desktop Payroll specifically was charging per direct deposit action which is cost prohibitive and Quickbooks customer service is virtually non existent. As well, Patriot Payroll is very user friendly to those unfamiliar with payroll.

Do you think Patriot Software delivers good value for the price?


Are you happy with Patriot Software's feature set?


Did Patriot Software live up to sales and marketing promises?


Did implementation of Patriot Software go as expected?


Would you buy Patriot Software again?


I think it is great once things are setup as for general user looking to look for simple things like a copy of a paystub or a current pay rate for an employee. However, to find specialized things like a state withholding number or payroll integration settings those do require a bit more digging to find or possibly a call to customer service for help.
Generally speaking it is pretty good that when I need to call somebody up for a payroll question I can generally within five minutes get somebody on the phone and they can help me resolve the problem or specify where specifically I need to go or contact to find my answers. However, that being said, for my specific situation as a partner my assigned contact has not always been very responsive.
If you have a diversity of clients where payrolls are similar period over period. Patriot Payroll is absolutely outstanding in being able to take over the filings and payroll. If the initial setup is done correctly. If you are having to consistently change things with employees that are not salaried things can become difficult four day direct deposit. However, they are getting better about shortening it to two day.

Patriot Software Feature Ratings

Pay calculation
Off-cycle/On-Demand payment
Benefit plan administration
Direct deposit files
Salary revision and increment management
Reimbursement management
Not Rated