Reviews (1-25 of 28)
- Good personable support
- Developers help with custom forms by creating them when submitted
- Time off request functionality is nice
- There isn't an option to tie into an Office 365 shared leave request/vacation calendar
- It would be nice if there were more pre-configured templates available for certain forms
- Tie-ins to accounting systems such as QuickBooks or Xero could be expanded
- New employee setup: It's very easy to add and onboard new employees using Gusto.
- Employee portal: Employees have an easy-to-use portal where they can access paystubs, benefits info, and more.
- Communication: Gusto is great with communication. Employees get an email every time they get paid, and all communication is delightful and friendly instead of boring.
- Support: Customer support, both for the company and for employees, is EXCELLENT. This is one of the things that makes Gusto better than any payroll provider I've ever encountered.
- Honestly, it's very tough to even think of one con. Gusto has absolutely nailed it for us, and if they do have limited functionality or areas they don't excel in, we haven't come across them yet.
Gusto would be less suited for companies looking to spend the bare minimum on payroll services, or very large companies with highly complex needs.
- Quarterly State employee tax reporting
- Semi-monthly payroll processing
- Excellent/responsive customer service
- Amazon cards for referrals
- Although I understand the financial reasons behind it, it is difficult initially to have to request an expedited (2-day) turnaround for payroll processing until the company becomes established with Gusto.
- Easy step by step setup from signup process to the automatic payments via EFT.
- All forms and payments are done completely automated and electronically so no manual intervention. I set it up at the beginning of my first year and never looked at it until the next year when I did my taxes.
- Payroll was easy, automated and simple manage for situations like overtime, time off and one time bonus payments.
- Offering other pre tax benefits like 401K was easy to incorporate thru their partner apps.
- As a small business Gusto really does it all. I have no request for more features as all the important things for me were there.
- Gusto's interface is clean and easy to navigate. I can quickly find everything I need within the app.
- Gusto sends monthly feedback surveys to everyone in our company. It's a great way to share what we love about the company and ways we think we can improve.
- Gusto easily lets me download paystubs, various tax documents and review my benefits all in one place.
- I do not manage our Gusto account so this may be possible, but it would be nice if you could manage time off requests within the system.
- Again I do not manage our Gusto account so this may be possible, but it would be great if you could see more info regarding your health insurance plan in the system. We have to login to another system to see those details.
- They send out an email every time you're paid which includes the total amount of your paycheck. This is fine, but I wish there was a way to turn off the dollar amount appearing in case I happen to open that email around someone else who I'd prefer to now share my salary with.
- I found there was zero learning curve when we switched to Gusto from another small/mid-market HCM product. It's simple and intuitive.
- The product has a personality...meaning, it's inviting - and doesn't feel like an overweight, complicated enterprise level HCM tool.
- It's very self-service - I rarely, if ever, need to involve our PeopleOps team, except for questions about our actual benefits.
- I recently found it challenging to retrieve basic info related to my dental plan like policy ID...not sure this is Gusto's fault.
- Dashboard visuals for being able to analyze paystubs and see where money is going pre-direct deposit would be a nice to have.
- Slack integration would be huge.
- Incredibly intuitive and easy to setup
- Reliable. Works like it says it is going to
- An incredible solution for teams that are scaling quickly
- I do not have many suggestions here. I have been incredibly happy with the system. There are always small UI related things that can be done to simplify the system.
- Nice UI/UX, at least for the desktop (though not so great for viewing paystubs on mobile).
- Relatively inexpensive, especially compared to more robust solutions like ADP.
- Easy to set up and run if you don't have a complicated payroll (great for teams < 20 people).
- Although the payroll works well, HR Tools and benefits are lacking. Platforms like GoCo, BambooHR, etc have much more features and customizability.
- Not well-suited for larger teams or complicated payroll schedules. Although I wish we could use Gusto for payroll longer, we may have to switch soon to something that's not as 'pretty' but that has the ability to run more complicated payrolls.
- Pay stubs never seem to render correctly on phone. I've tried it with 2 different iPhones on different browsers but for some reason part of the paystuff is always cut off and can't be seen. Looks fine on the desktop website, though.
- Every payday, I get an email alert from Gusto congratulating me on getting paid. It's a great (and fun) reminder that the money hit my bank account.
- The interface on the site is user-friendly. I will gladly watch a pig dance while the page loads.
- Documentation of payroll - it's very easy to see when the last time you were paid, when is the next time you get paid, etc. They even have a report that lets you download all pay history!
- There isn't anything I could honestly say needs to improve with Gusto.
- Only thing I could hope for is an iPhone app!
The entire Gusto payroll service randomly closes without warning "during normal hours" for employee events
- Service - While the software GUI is nice and they've done a great job hobnobbing with San Fran centric netizens for 5 star reviews, I regret signing up as my young employees are not receiving their pay before the holiday due to what I learned is a Gusto cross sales training event which closed the entire Gusto payroll service down before Labor Day. There was no notice on their site, no emails to customers giving notice, or anything. Starting around 1:30pm I called Gusto to finish set-up for our payroll so we could run it. I needed to upload a doc which requires notary for the Gusto set-up to be completed, per Gusto site, and there was no upload feature. I also had questions as I could not set-up payroll for employees in different states and run as separate payrolls as their set-up procedure locks the site down until all info as been completed for all employees in all states, regardless if different payroll periods. Anyway, I started calling Gusto sales support, payroll support, every number I could find, both 415 and many toll-frees. The sales support team number hit a voicemail that references them being out until the 23rd (today is the 29th), and every other number reached their after hours message stating to call back during normal business hours. I checked the Gusto website, and it states they are open until 5pm PT. It was 1pm PT. I sent emails and left voicemails, and no reply. I even reached an old employee by googling Gusto telephone numbers, and that person said she no longer worked there and to try the chat. Well, chat was not available and showing as it was after hours. I tried to google their offices to see I could a neighbor to check on the Gusto folks and whether their phone systems had been hit by a virus or something. Pictures of the Cheesecake Factory showed up, lol. If it was not for the grade A investors and $'s listed on Crunchbase, I would have thought this whole company a fraud. Who shuts down payroll support for all of its clients during normal business hours for a sales training and pizza (or perhaps it was cheesecake)? Apparently, Gusto. Anyway, my employees will not get paid this week. Hope the pizza was good! Would be funny, if not for my employees being paid late.
- Stick with other, more mature payroll services or plan extra long lead times for your payroll service needs when dealing with Gusto as they may shut down the entire company for sales training or perhaps the new iphone release or a world of warcraft tournament. In fact, WOW may have been a better place to get support yesterday.
- It is extremely inexpensive for what you get, especially compared to some other options. Their pricing model of monthly instead of per-pay run makes it great for companies who run many ad-hoc payrolls instead of a standard monthly or bi-weekly payroll
- It is very easy and intuitive to set up
- It integrates easily with both Xero and QuickBooks Online
- Their support and onboarding team is extremely responsive and helpful
- I'd rather the payroll entries come into the accounting system as a journal entry instead of as a bill (or least to have the option to choose)
- Process payroll for full-time/part-time employees and contractors
- File taxes with State and Federal agencies
- Onboard new employees and set-up direct pay
- Gusto can improve their options to add and track company benefits
- Customer support response times can be improved
- Multiple admin accounts on Gusto are a bit confusing to manage; admins that are not account creators have a hard time getting changes made.
- The interface is intuitive.
- The request time off feature is very easy to understand and use.
- The organization of your information is well laid out.
- There is a referral ad that's placed in the app, which probably doesn't apply to the most user using the application
- 2 Step Verification should be mandatory
- A lot of emails
The entire organization uses Gusto to manage HR and each employee has a Gusto profile/account.
Gusto offers a simple solution for managing onboarding as a whole, and it makes the filing of tax papers and payroll super easy. It allows employees to edit their own tax forms rather than bothering a payroll employee about the form. Overall it handles a lot of the paperwork and 'Hey can you change...' questions that a person would otherwise have to answer.
- Gusto makes new employees feel welcome and appreciated rather than annoyed or inadequate (nobody worries about not having their forms).
- Gusto's graphic design and UI make it fun to log in instead of a pain. This may not seem to be important but it really does humanize HR.
- The quick editing feature that allows employees to quickly change their tax withholdings and then resign the tax forms is a godsend.
- I don't personally like to use the tweet or Facebook share buttons. As much as our jobs are a part of our lives, I don't think it is necessary to tweet about how I 'get paid for doing what I love' . I LOVE gusto and I LOVE the fun facts in the payroll emails, I just don't want to share them!
- For some reason, our org. uses both Gusto and Zenefits. I'm pretty sure we could use just Gusto, but there must be a feature that Zenefits has that we need.
- I can't think of anything else I would improve given Gusto's current scale and the size of our organization.
That said I feel Gusto would be fine at larger scales such as a company of 500 employees. I think Gusto is a much stronger product and much more elegant than traditional HR software such as Paycom. It's even more enjoyable than Zenefits, keeping in mind both softwares try their best to be painless.
- Gusto is simple and easy to use
- Gusto allows me to easily review my finances as they relate to my job
- Gusto has been helpful during tax season, providing me with all of the documents and info I need
- Gusto is sometimes too over-simplistic
- Sometimes Gusto doesn't have all of the features we need
- Gusto can sometimes lack detail
I love that I don't have to use multiple programs to check my benefits, paystubs and request PTO.
- I get reminder emails every payday. It's a cute way to celebrate $$$
- All of my upcoming vacations are listed on my Gusto dashboard so I can easily see when I off next and if I still need to request a specific day. It's much easier than scrolling through a calendar
- All of my benefit information is listed in detail. I can also download my insurance card right from the website.
- I really can't think of any. Gusto is so simple to use.
I'd recommend it to anyone!
We use it to for:
- Team Payroll
- Contractor Payments
- PTO Requests
- Team Calendar
- Easy to manage PTO requests
- Easy to manage, hire, and pay contractors
- Easy to extend offers and onboard new hires
- Some of the features are a bit hidden and hard for new users to discover (i.e. it doesn't tell a new hire that they can't request PTO until 90 days. It just doesn't show that function at all.)
- Gusto is very user-friendly in terms of employee onboarding - you simply enter some very basic information and the employee enters all of their personal details themselves.
- Running payroll is quite simple as well, it guides you every step of the way, and you also have the option to pause in your payroll processing and return to finish at a later time. And if you do make a mistake you can always cancel the payroll run and start over as long as you do it before the deadline.
- Setting up paid time off is quite simple and you can use Gusto not only to track paid time off but also for requesting and approving of time off as well.
- There is a 4-day lead time required for direct deposit which doesn't always work well for smaller companies who don't have a lot of cash flow and would prefer to keep the money in the bank until much closer to pay day. Also, if there is a bank holiday during that 4-day period then you have to run it 5 days ahead of time. I've had several clients who simply refused to consider Gusto as an option due to this as they can have a 2-day lead time with many other payroll companies.
- There have been several occasions when they have made a mistake in the payroll tax filings. When I first signed up with Gusto on behalf of a client (several years ago)they filed their local payroll taxes incorrectly for several periods in a row and I was told by the local tax agency that they did this not only with my client but several other companies as well. It took a long time to straighten this out, and they were not always prompt in their customer service response. Most recently they paid the state unemployment taxes a day late due to a "technical issue" - they say they are working to resolve the issue and will either get all penalties forgiven or cover them themselves - since this happened very recently I don't yet know the result of this one but they have been very pro-active on it so far.
- The payroll reporting could be a little more robust and accurate, especially the YTD reports. For example when running a payroll we always want a report that covers only that payroll as well as reports that cover the entire year to date, however, if you try to print the YTD report on the same day that you run the payroll, it does NOT include the payroll that you just ran because it hasn't happened yet, so you actually have to log back in 4 days later in order to get an accurate YTD report. Also, you can't run a report for only one employee - you have to cover all of them even if you only need the information on one of them.
Gusto Scorecard Summary
Feature Scorecard Summary
Gusto is a modern, online people platform that aims to help small businesses take care of their teams. According to the vendor, their products and services help customers onboard, pay, insure, and engage their team in one integrated, easy-to-use platform used by over 100,000 modern employers. Gusto aims to make taking care of teams a joyful experience, while helping users manage their bottom line and stay compliant. Gusto promises that users will feel like a pro no matter how complicated the situation.
Full-service payroll - According to the vendor, Gusto makes running payroll easy. Gusto automatically calculates and files payroll taxes, help keeps companies compliant, and provides awesome support.
Benefits that work for any team and budget - Gusto aims to make offering employee benefits a reality for any small business. Whether an organization is buying health insurance for the first time or wants to integrate an existing plan with payroll, Gust can provide expert guidance. They'll help with add-ons like 401(k), life insurance, and commuter benefits, which the vendor says allows companies to create a competitive package that attracts and retains employees. The vendor promises their modern, intuitive software and team of licensed advisors helps customers navigate benefits with confidence.
|Concierge: Includes everything in the Complete plan, plus access to certified HR pros and resources so you don’t have to go it alone.||$149/month||$12 per employee/contractor|
|Complete: Includes everything in the Core plan, plus better HR tools so you can create a great place to work||$39/month||$12 per employee/contractor|
|Core: Refreshingly easy payroll so you can get back to what matters most.||$39/month||$6 per employee/contractor|
Gusto offers three simple pricing plans for payroll, benefits, and HR, so you can choose the plan that meets your business needs.
Gusto Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
|Support from Certified HR Pros|
|HR Resource Center|
Gusto Technical Details
|Supported Countries:||United States|
|Supported Languages:||English, Spanish|