Reviews (1-25 of 41)
In places I wouldn't see this useful is much larger organizations, but I could be wrong from a distinct lack of experience.
- The user interface is intuitive and attractive.
- The set up process is painless and easy.
- It sends payroll and filing reminders to my inbox.
- It integrates well with Xero accounting software.
- It creates beautiful payroll reports quickly.
- The employee time tracking service should not be an "add on," it should be included.
The support provided to make sure the organization stays compliant with state and federal laws is invaluable, as was the support setting up time off, sick, and pto policies.
- Manages employee personal info.
- Software for the Human Resources department.
- Nice User Interface
- Allows communications with human resources.
- Creates an easy way to update employee tax-related info.
- Good integration for QuickBooks or other accounting software.
- Customer service.
- Affordable service option.
- Hours of operation... it is a company based on the West Coast so EST hours of operation are not always aligned.
- Would love to see their platform expanded.
- We mostly use Gusto for payroll purposes. I appreciate the fact that it is simple and that it has multiple means of seeing all of your payroll data in one spot.
- The privacy settings and email alerts are also helpful. It is the best payroll solution we have used. I would recommend it to other organizations that need a simple yet robust payroll management solution.
- Pay alerts via multiple means
- Simplicity of backend controls and privacy settings
- Needs to release an app
- Pay info should be hidden as on email alerts as standard so that people in your office don’t accidentally see your payment.
- Gusto is a reliable tool all around. I recommend it for companies under 200 employees as a payroll management solution. With larger organizations more sophisticated reporting and integrations may be needed.
- A mobile application would be preferable to the web, the only view. The standard default of showing the dollar amount in email alerts is not a good idea. They should change this.
- Payroll processing
- Time Tracking
- Benefit cost administration
- One issue that we've run into with Gusto are some limitations around certain kinds of withholdings from contractor pay. We've had to employ some manual work arounds.
- When we switched from semi-monthly to an every 2 week payroll, we experienced an issue with Gusto where the payroll days are slightly out of sync. This is another minor issue that we manually work around.
I do spend a little bit of time checking self-reported timesheets which might get tedious for larger companies and not all features work particularly well for part-time staff.
- 3rd-party timesheet integrations make processing payroll possible in less than 10 minutes.
- Employee self-access portals provide documentation without the need to contact HR.
- Tax payments and deduction management are simple and reduce workloads.
- No mobile app.
- Base plan prices have increased.
- Integration with Xero
- Keep salaries and taxes organized
- The onboarding process was perfect
- I wish it made it easier to issue both taxable salary as well as an owner's draw in the same paycheck.
- I feel like there could be more integrations with other platforms, but no specific recommendations.
- Managing payroll and making sure all the correct taxes are taken out and withheld is done by Gusto. They make it super easy and, in particular, very clear. Every time payroll is run you can see a complete breakdown of every tax and deduction and what it's for. I like that a lot.
- Every time I receive a letter regarding new tax rates, workman's comp rules and regulations, new percentages from the dept of labor, etc. I simply take a picture and send it over to Gusto. They make sure to adjust my account accordingly. I don't need to know the specifics of what its for. They are VERY on top of things in that regard.
- Integration with Quickbooks is easy and quick.
- I'd like to see some of the features that are available on the higher-level plans be offered the Core plan, which is their starting plan. I get that when you pay more you get more, but some things could be made available.
- On the flip side, I do wish that they would separate out their payroll form their benefits and create a separate plan where the only payroll is provided. This way, companies like mine that don't make use of the vast majority of benefits plans they offer can pay a little less just for the payroll service.
- A little nitpick, but when I receive a notification from the IRS or a state tax agency I send it over to Gusto and they take care of any changes necessary. They provide an explanation of what the notice was for and what they did but very often it's using "industry jargon" and terminology that I don't understand. It would be great if they could break it down in a way that a person who is not a tax or HR professional can understand better.
In an ideal world, Gusto makes it easier to ensure payroll and HR compliance by workflowing elements of HR processes such as onboarding and termination. The greatest strength in Gusto is the theoretical integration with a number of other services such as Expensify, Xero and learning management softwares.
- They have the best benefits comparison system of any of the systems I have trialled as we attempted to navigate benefits. (we did not purchase through Gusto)
- If all employees and contractors are on direct deposit, payroll is very streamlined.
- Gusto is very effective at invoicing the business owner.
- In the scenario of our particular case, client feedback was ignored for months. On several occasions, by the time we received any interaction regarding the client feedback, it was months past, and frankly I have little interest in helping this organisation improve at this point.
- By our observation, communications regarding tax errors made by Gusto have taken months to appear. The resolution was faster than communication, however, a communication to affected customers should have been provided as soon as the error was identified.
- The "integration" with Xero was weak and perfunctory. I have no way to determine which categories my personnel expenses fall into and we were unimpressed with being forced from Xero to Gusto in the first place.
- We did not try any of the other integrations as we had to cancel our Expensify subscription to cover the cost of our Gusto subscription.
- Gusto will charge for all employees on the books - regardless of if they take a wage that month or not. Therefore, inactive employees cost quite a bit of money annually. This cost should be taken into account when compared to alternatives.
- The "Direct Deposit" authorisation provides Gusto with permission to remove money from employee bank accounts. Frankly, this is not an acceptable risk to employees, however, is standard across the industry. (for example: what if the system is hacked and used to remove money from all employee bank accounts?)
Disgruntled feedback was left unattended by Gusto for months.
- Good personable support
- Developers help with custom forms by creating them when submitted
- Time off request functionality is nice
- There isn't an option to tie into an Office 365 shared leave request/vacation calendar
- It would be nice if there were more pre-configured templates available for certain forms
- Tie-ins to accounting systems such as QuickBooks or Xero could be expanded
- New employee setup: It's very easy to add and onboard new employees using Gusto.
- Employee portal: Employees have an easy-to-use portal where they can access paystubs, benefits info, and more.
- Communication: Gusto is great with communication. Employees get an email every time they get paid, and all communication is delightful and friendly instead of boring.
- Support: Customer support, both for the company and for employees, is EXCELLENT. This is one of the things that makes Gusto better than any payroll provider I've ever encountered.
- Honestly, it's very tough to even think of one con. Gusto has absolutely nailed it for us, and if they do have limited functionality or areas they don't excel in, we haven't come across them yet.
Gusto would be less suited for companies looking to spend the bare minimum on payroll services, or very large companies with highly complex needs.
- Quarterly State employee tax reporting
- Semi-monthly payroll processing
- Excellent/responsive customer service
- Amazon cards for referrals
- Although I understand the financial reasons behind it, it is difficult initially to have to request an expedited (2-day) turnaround for payroll processing until the company becomes established with Gusto.
- Easy step by step setup from signup process to the automatic payments via EFT.
- All forms and payments are done completely automated and electronically so no manual intervention. I set it up at the beginning of my first year and never looked at it until the next year when I did my taxes.
- Payroll was easy, automated and simple manage for situations like overtime, time off and one time bonus payments.
- Offering other pre tax benefits like 401K was easy to incorporate thru their partner apps.
- As a small business Gusto really does it all. I have no request for more features as all the important things for me were there.
- Gusto's interface is clean and easy to navigate. I can quickly find everything I need within the app.
- Gusto sends monthly feedback surveys to everyone in our company. It's a great way to share what we love about the company and ways we think we can improve.
- Gusto easily lets me download paystubs, various tax documents and review my benefits all in one place.
- I do not manage our Gusto account so this may be possible, but it would be nice if you could manage time off requests within the system.
- Again I do not manage our Gusto account so this may be possible, but it would be great if you could see more info regarding your health insurance plan in the system. We have to login to another system to see those details.
- They send out an email every time you're paid which includes the total amount of your paycheck. This is fine, but I wish there was a way to turn off the dollar amount appearing in case I happen to open that email around someone else who I'd prefer to now share my salary with.
- I found there was zero learning curve when we switched to Gusto from another small/mid-market HCM product. It's simple and intuitive.
- The product has a personality...meaning, it's inviting - and doesn't feel like an overweight, complicated enterprise level HCM tool.
- It's very self-service - I rarely, if ever, need to involve our PeopleOps team, except for questions about our actual benefits.
- I recently found it challenging to retrieve basic info related to my dental plan like policy ID...not sure this is Gusto's fault.
- Dashboard visuals for being able to analyze paystubs and see where money is going pre-direct deposit would be a nice to have.
- Slack integration would be huge.
Gusto Scorecard Summary
Feature Scorecard Summary
Gusto is a modern, online people platform that aims to help small businesses take care of their teams. According to the vendor, their products and services help customers onboard, pay, insure, and engage their team in one integrated, easy-to-use platform used by over 100,000 modern employers. Gusto aims to make taking care of teams a joyful experience, while helping users manage their bottom line and stay compliant. Gusto promises that users will feel like a pro no matter how complicated the situation.
Full-service payroll - According to the vendor, Gusto makes running payroll easy. Gusto automatically calculates and files payroll taxes, help keeps companies compliant, and provides awesome support.
Benefits that work for any team and budget - Gusto aims to make offering employee benefits a reality for any small business. Whether an organization is buying health insurance for the first time or wants to integrate an existing plan with payroll, Gust can provide expert guidance. They'll help with add-ons like 401(k), life insurance, and commuter benefits, which the vendor says allows companies to create a competitive package that attracts and retains employees. The vendor promises their modern, intuitive software and team of licensed advisors helps customers navigate benefits with confidence.
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?No
|Concierge: Includes everything in the Complete plan, plus access to certified HR pros and resources so you don’t have to go it alone.||$149/month||$12 per employee/contractor|
|Complete: Includes everything in the Core plan, plus better HR tools so you can create a great place to work||$39/month||$12 per employee/contractor|
|Core: Refreshingly easy payroll so you can get back to what matters most.||$39/month||$6 per employee/contractor|
Gusto offers three simple pricing plans for payroll, benefits, and HR, so you can choose the plan that meets your business needs.
Gusto Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
|Support from Certified HR Pros|
|HR Resource Center|
Gusto Technical Details
|Supported Countries:||United States|
|Supported Languages:||English, Spanish|