Reviews (1-25 of 36)
- Payroll processing
- Time Tracking
- Benefit cost administration
- One issue that we've run into with Gusto are some limitations around certain kinds of withholdings from contractor pay. We've had to employ some manual work arounds.
- When we switched from semi-monthly to an every 2 week payroll, we experienced an issue with Gusto where the payroll days are slightly out of sync. This is another minor issue that we manually work around.
In places I wouldn't see this useful is much larger organizations, but I could be wrong from a distinct lack of experience.
I do spend a little bit of time checking self-reported timesheets which might get tedious for larger companies and not all features work particularly well for part-time staff.
- 3rd-party timesheet integrations make processing payroll possible in less than 10 minutes.
- Employee self-access portals provide documentation without the need to contact HR.
- Tax payments and deduction management are simple and reduce workloads.
- No mobile app.
- Base plan prices have increased.
- Integration with Xero
- Keep salaries and taxes organized
- The onboarding process was perfect
- I wish it made it easier to issue both taxable salary as well as an owner's draw in the same paycheck.
- I feel like there could be more integrations with other platforms, but no specific recommendations.
- Managing payroll and making sure all the correct taxes are taken out and withheld is done by Gusto. They make it super easy and, in particular, very clear. Every time payroll is run you can see a complete breakdown of every tax and deduction and what it's for. I like that a lot.
- Every time I receive a letter regarding new tax rates, workman's comp rules and regulations, new percentages from the dept of labor, etc. I simply take a picture and send it over to Gusto. They make sure to adjust my account accordingly. I don't need to know the specifics of what its for. They are VERY on top of things in that regard.
- Integration with Quickbooks is easy and quick.
- I'd like to see some of the features that are available on the higher-level plans be offered the Core plan, which is their starting plan. I get that when you pay more you get more, but some things could be made available.
- On the flip side, I do wish that they would separate out their payroll form their benefits and create a separate plan where the only payroll is provided. This way, companies like mine that don't make use of the vast majority of benefits plans they offer can pay a little less just for the payroll service.
- A little nitpick, but when I receive a notification from the IRS or a state tax agency I send it over to Gusto and they take care of any changes necessary. They provide an explanation of what the notice was for and what they did but very often it's using "industry jargon" and terminology that I don't understand. It would be great if they could break it down in a way that a person who is not a tax or HR professional can understand better.
In an ideal world, Gusto makes it easier to ensure payroll and HR compliance by workflowing elements of HR processes such as onboarding and termination. The greatest strength in Gusto is the theoretical integration with a number of other services such as Expensify, Xero and learning management softwares.
- They have the best benefits comparison system of any of the systems I have trialled as we attempted to navigate benefits. (we did not purchase through Gusto)
- If all employees and contractors are on direct deposit, payroll is very streamlined.
- Gusto is very effective at invoicing the business owner.
- In the scenario of our particular case, client feedback was ignored for months. On several occasions, by the time we received any interaction regarding the client feedback, it was months past, and frankly I have little interest in helping this organisation improve at this point.
- By our observation, communications regarding tax errors made by Gusto have taken months to appear. The resolution was faster than communication, however, a communication to affected customers should have been provided as soon as the error was identified.
- The "integration" with Xero was weak and perfunctory. I have no way to determine which categories my personnel expenses fall into and we were unimpressed with being forced from Xero to Gusto in the first place.
- We did not try any of the other integrations as we had to cancel our Expensify subscription to cover the cost of our Gusto subscription.
- Gusto will charge for all employees on the books - regardless of if they take a wage that month or not. Therefore, inactive employees cost quite a bit of money annually. This cost should be taken into account when compared to alternatives.
- The "Direct Deposit" authorisation provides Gusto with permission to remove money from employee bank accounts. Frankly, this is not an acceptable risk to employees, however, is standard across the industry. (for example: what if the system is hacked and used to remove money from all employee bank accounts?)
- Good personable support
- Developers help with custom forms by creating them when submitted
- Time off request functionality is nice
- There isn't an option to tie into an Office 365 shared leave request/vacation calendar
- It would be nice if there were more pre-configured templates available for certain forms
- Tie-ins to accounting systems such as QuickBooks or Xero could be expanded
- New employee setup: It's very easy to add and onboard new employees using Gusto.
- Employee portal: Employees have an easy-to-use portal where they can access paystubs, benefits info, and more.
- Communication: Gusto is great with communication. Employees get an email every time they get paid, and all communication is delightful and friendly instead of boring.
- Support: Customer support, both for the company and for employees, is EXCELLENT. This is one of the things that makes Gusto better than any payroll provider I've ever encountered.
- Honestly, it's very tough to even think of one con. Gusto has absolutely nailed it for us, and if they do have limited functionality or areas they don't excel in, we haven't come across them yet.
Gusto would be less suited for companies looking to spend the bare minimum on payroll services, or very large companies with highly complex needs.
- Quarterly State employee tax reporting
- Semi-monthly payroll processing
- Excellent/responsive customer service
- Amazon cards for referrals
- Although I understand the financial reasons behind it, it is difficult initially to have to request an expedited (2-day) turnaround for payroll processing until the company becomes established with Gusto.
- Easy step by step setup from signup process to the automatic payments via EFT.
- All forms and payments are done completely automated and electronically so no manual intervention. I set it up at the beginning of my first year and never looked at it until the next year when I did my taxes.
- Payroll was easy, automated and simple manage for situations like overtime, time off and one time bonus payments.
- Offering other pre tax benefits like 401K was easy to incorporate thru their partner apps.
- As a small business Gusto really does it all. I have no request for more features as all the important things for me were there.
- Gusto's interface is clean and easy to navigate. I can quickly find everything I need within the app.
- Gusto sends monthly feedback surveys to everyone in our company. It's a great way to share what we love about the company and ways we think we can improve.
- Gusto easily lets me download paystubs, various tax documents and review my benefits all in one place.
- I do not manage our Gusto account so this may be possible, but it would be nice if you could manage time off requests within the system.
- Again I do not manage our Gusto account so this may be possible, but it would be great if you could see more info regarding your health insurance plan in the system. We have to login to another system to see those details.
- They send out an email every time you're paid which includes the total amount of your paycheck. This is fine, but I wish there was a way to turn off the dollar amount appearing in case I happen to open that email around someone else who I'd prefer to now share my salary with.
- I found there was zero learning curve when we switched to Gusto from another small/mid-market HCM product. It's simple and intuitive.
- The product has a personality...meaning, it's inviting - and doesn't feel like an overweight, complicated enterprise level HCM tool.
- It's very self-service - I rarely, if ever, need to involve our PeopleOps team, except for questions about our actual benefits.
- I recently found it challenging to retrieve basic info related to my dental plan like policy ID...not sure this is Gusto's fault.
- Dashboard visuals for being able to analyze paystubs and see where money is going pre-direct deposit would be a nice to have.
- Slack integration would be huge.
- Incredibly intuitive and easy to setup
- Reliable. Works like it says it is going to
- An incredible solution for teams that are scaling quickly
- I do not have many suggestions here. I have been incredibly happy with the system. There are always small UI related things that can be done to simplify the system.
- Nice UI/UX, at least for the desktop (though not so great for viewing paystubs on mobile).
- Relatively inexpensive, especially compared to more robust solutions like ADP.
- Easy to set up and run if you don't have a complicated payroll (great for teams < 20 people).
- Although the payroll works well, HR Tools and benefits are lacking. Platforms like GoCo, BambooHR, etc have much more features and customizability.
- Not well-suited for larger teams or complicated payroll schedules. Although I wish we could use Gusto for payroll longer, we may have to switch soon to something that's not as 'pretty' but that has the ability to run more complicated payrolls.
- Pay stubs never seem to render correctly on phone. I've tried it with 2 different iPhones on different browsers but for some reason part of the paystuff is always cut off and can't be seen. Looks fine on the desktop website, though.
- Every payday, I get an email alert from Gusto congratulating me on getting paid. It's a great (and fun) reminder that the money hit my bank account.
- The interface on the site is user-friendly. I will gladly watch a pig dance while the page loads.
- Documentation of payroll - it's very easy to see when the last time you were paid, when is the next time you get paid, etc. They even have a report that lets you download all pay history!
- There isn't anything I could honestly say needs to improve with Gusto.
- Only thing I could hope for is an iPhone app!
- Service - While the software GUI is nice and they've done a great job hobnobbing with San Fran centric netizens for 5 star reviews, I regret signing up as my young employees are not receiving their pay before the holiday due to what I learned is a Gusto cross sales training event which closed the entire Gusto payroll service down before Labor Day. There was no notice on their site, no emails to customers giving notice, or anything. Starting around 1:30pm I called Gusto to finish set-up for our payroll so we could run it. I needed to upload a doc which requires notary for the Gusto set-up to be completed, per Gusto site, and there was no upload feature. I also had questions as I could not set-up payroll for employees in different states and run as separate payrolls as their set-up procedure locks the site down until all info as been completed for all employees in all states, regardless if different payroll periods. Anyway, I started calling Gusto sales support, payroll support, every number I could find, both 415 and many toll-frees. The sales support team number hit a voicemail that references them being out until the 23rd (today is the 29th), and every other number reached their after hours message stating to call back during normal business hours. I checked the Gusto website, and it states they are open until 5pm PT. It was 1pm PT. I sent emails and left voicemails, and no reply. I even reached an old employee by googling Gusto telephone numbers, and that person said she no longer worked there and to try the chat. Well, chat was not available and showing as it was after hours. I tried to google their offices to see I could a neighbor to check on the Gusto folks and whether their phone systems had been hit by a virus or something. Pictures of the Cheesecake Factory showed up, lol. If it was not for the grade A investors and $'s listed on Crunchbase, I would have thought this whole company a fraud. Who shuts down payroll support for all of its clients during normal business hours for a sales training and pizza (or perhaps it was cheesecake)? Apparently, Gusto. Anyway, my employees will not get paid this week. Hope the pizza was good! Would be funny, if not for my employees being paid late.
- Stick with other, more mature payroll services or plan extra long lead times for your payroll service needs when dealing with Gusto as they may shut down the entire company for sales training or perhaps the new iphone release or a world of warcraft tournament. In fact, WOW may have been a better place to get support yesterday.
- It is extremely inexpensive for what you get, especially compared to some other options. Their pricing model of monthly instead of per-pay run makes it great for companies who run many ad-hoc payrolls instead of a standard monthly or bi-weekly payroll
- It is very easy and intuitive to set up
- Their support and onboarding team is extremely responsive and helpful
- I'd rather the payroll entries come into the accounting system as a journal entry instead of as a bill (or least to have the option to choose)
Gusto Scorecard Summary
Feature Scorecard Summary
Gusto is a modern, online people platform that aims to help small businesses take care of their teams. According to the vendor, their products and services help customers onboard, pay, insure, and engage their team in one integrated, easy-to-use platform used by over 100,000 modern employers. Gusto aims to make taking care of teams a joyful experience, while helping users manage their bottom line and stay compliant. Gusto promises that users will feel like a pro no matter how complicated the situation.
Full-service payroll - According to the vendor, Gusto makes running payroll easy. Gusto automatically calculates and files payroll taxes, help keeps companies compliant, and provides awesome support.
Benefits that work for any team and budget - Gusto aims to make offering employee benefits a reality for any small business. Whether an organization is buying health insurance for the first time or wants to integrate an existing plan with payroll, Gust can provide expert guidance. They'll help with add-ons like 401(k), life insurance, and commuter benefits, which the vendor says allows companies to create a competitive package that attracts and retains employees. The vendor promises their modern, intuitive software and team of licensed advisors helps customers navigate benefits with confidence.
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?No
|Concierge: Includes everything in the Complete plan, plus access to certified HR pros and resources so you don’t have to go it alone.||$149/month||$12 per employee/contractor|
|Complete: Includes everything in the Core plan, plus better HR tools so you can create a great place to work||$39/month||$12 per employee/contractor|
|Core: Refreshingly easy payroll so you can get back to what matters most.||$39/month||$6 per employee/contractor|
Gusto offers three simple pricing plans for payroll, benefits, and HR, so you can choose the plan that meets your business needs.
Gusto Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
|Support from Certified HR Pros|
|HR Resource Center|
Gusto Technical Details
|Supported Countries:||United States|
|Supported Languages:||English, Spanish|