Great for bringing processes under one platform
May 11, 2020

Great for bringing processes under one platform

Margaret Reams | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

We implemented Paychex Flex last spring to handle our Payroll services. After implementation we were so happy that we added the HR, Retirement Plan, and Benefits add-ons. So far I am very pleased with the platform.
  • Payroll taxes.
  • Service & support.
  • Retirement plan.
  • HR module is a little lacking.
  • Has streamlined the insurance enrollment piece of our benefits.
  • Has brought a lot of HR functions under one platform.
We've used ADP and Sage Payroll and by far Paychex has exceeded them both, Sage with its functionality and ADP with its price point.
They are very responsive and quick to find answers. Usually have to leave a message but they will call back.

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

It is very user friendly and good for giving employees access to their paycheck data and HR functions. From what I can tell so far you cannot get some of the HR module pieces without adding the HR Specialist (which is supposed to act as a fractional HRM) which significantly drives up the cost and doesn't add much benefit. I'd like the HR features without having to pay for a person that I'm not utilizing.

Paychex Flex Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
Pay calculation
10
Off-cycle/On-Demand payment
8
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
9
Reimbursement management
9
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
7
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
7
New hire portal
9
Manager tracking tools
9
Job Requisition Management
8