Paychex Flex Review
May 19, 2021

Paychex Flex Review

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

We use Paychex to process our payroll on a bi-weekly and monthly basis.

Pros

  • Right now, I have no faith in the company.

Cons

  • Payroll experience: Caused us to receive fines.
  • Customer service: Does not take responsibility for errors.
  • Lack of consistency.
  • Lack of knowledge.
  • Processing payroll.
  • Helping out with ad-hoc queries that we rely on their knowledge for.
  • Negative

Do you think Paychex delivers good value for the price?

No

Are you happy with Paychex's feature set?

No

Did Paychex live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paychex go as expected?

I wasn't involved with the implementation phase

Would you buy Paychex again?

No

Paychex used to be great, we had the same Account Manager but recently it changes all the time and the amount of errors made is ridiculous. We never have any apologies and are always willing to pass the blame onto our company. I am so disappointed with their service right now and faith in the company. Even the Manager of our rep does not respond.

Paychex Feature Ratings

Human Resource Management ()
Not Rated
1.0
Pay calculation
1
Off-cycle/On-Demand payment
1
Direct deposit files
1
Salary revision and increment management
1
Reimbursement management
1
Leave and Attendance Management ()
Not Rated
Employee Self Service ()
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
3.7
Report builder
4
Pre-built reports
6
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Comments

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