Paychex Flex makes it Payroll Easy for Small Businesses
Updated April 25, 2023

Paychex Flex makes it Payroll Easy for Small Businesses

Loren Piel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

My firm currently only uses Paychex Flex for Payroll operations. In the past, we used Paychex [Flex] to create and offer a cafeteria plan for our employees and to offer a 401(k) plan to our employees. The Paychex Flex system is very user friendly and simple to complete payroll. The biggest convenience has been the included tax reporting and tax deposits that are made automatically.

Pros

  • Easy addition of new employees
  • Simple process to update employee information
  • Direct Deposit of Payroll for employees
  • Detailed reports for each payroll
  • Quarterly reports
  • Preparation and delivery of W-2s

Cons

  • Minimum monthly charges continue even when there is no payroll activity.
  • Unable to stop W-2 processing and fees when no payroll was paid for an extended period without the assistance of a payroll specialist.
  • No option to suspend service for a period when no payroll is anticipated or paid due to downturn in business. The only viable option to avoid having to close the account and reopen a new account was to continue to pay monthly fees to keep account open.
  • Using Paychex Flex increased efficiency in completing payroll.
  • Paychex Flex made it possible to affordably add employee perks like a cafeteria plan and 401(k).
  • Paychex Flex tracks and completes required tax filings automatically resulting in on time submissions without added time burdens.
On rare occasions when questions arose or assistance was required with using Paychex Flex, the Payroll Specialist assigned to the account was very responsive. Issues were resolved quickly and efficiently. The system is so user friendly and intuitive that often times, no additional assistance was required to complete "new" tasks.

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

The user interface is very intuitive. It was simple to learn how to run routine payrolls. The program is very efficient and does not take an undue amount of time or effort to complete payroll functions. Reporting is easy to access and provides all the information needed to complete bookkeeping in our separate accounting program.
Paychex [Flex] offers a lot of flexibility for small employers. It makes it easy to offer employee perks like cafeteria plans and 401(k) plans that might otherwise be out of reach for a small business. Paychex [Flex] can be as comprehensive as you desire or can provide very efficient basic payroll services. Paychex [Flex] makes it simple and affordable for a small business owner to process payroll and to automatically complete all required tax filings without the business owner having to develop payroll expertise. Using Paychex has taken away the burden of becoming a payroll expert thereby allowing me to focus on growing and operating the business.

Paychex Flex Feature Ratings

Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
Pay calculation
9
Off-cycle/On-Demand payment
9
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
New hire portal
9
Manager tracking tools
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Relationship with Paychex, Inc.

The salesperson was very easy to work with and provided exceptional support throughout the process. I was assisted in identifying and providing all required information and documentation required to establish my account and to run my first payroll. The support did not end with the sale - there was amazing follow through until my first payroll was successfully completed - and continues to this day 15+ years later.
Paychex has consistently provided great support. Communication happened as and when needed. New products and services were offered as appropriate and there was no pressure to expand the services beyond basic payroll. In addition to payroll, Paychex helped me establish a safe harbor 401(k) plan and to review my needs for workers comp insurance coverage and other optional services appropriate to my business.

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