Payroll Made Easy
Updated April 25, 2023

Payroll Made Easy

Barbara Barnhill | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

I use this for bi-monthly payroll processing, payroll calculation and tax payments. I also use it for all tax reports, including quarterly reports, W2, etc. I use the system to track paid time off and leave of absences. I use it for salary and hourly reporting and bonus calculations. I use it for historic reference as well.

Pros

  • Accurately calculates all payroll tax documents
  • Pays taxes for us promptly
  • Makes it easy to enter payroll online

Cons

  • I'd like to receive compliance posters for my county. I already receive the State and Fed, but our County has additional compliance posters that need to be displayed.
  • Creating a second check or bonus check can be tricky. I don't think it is as user friendly as it should be.
  • Using Paychex Flex has saved my company a lot of time; and time is money.
  • Paychex has the history going back many years. This made it easy to file the ERTC.
Positively - The reports are accurate and historic. This helped immensely with our ERTC. I use the reports to create my own reports for the budget and for management. The reports generated by Paychex Flex are quite essential to the smooth flow of time management.
The support is always quick and helpful. I rated it 9 instead of 10 since the specialist assigned to my account is never available and I don't have a relationship with anyone at the company at this time. It's always someone new answering my questions and helping me through any issues I encounter.
Paychex Flex works better than Intuit's plan for the simple reason that I have entered data incorrectly into Intuit and Paychex Flex prevents me from entering the data incorrectly. There are checks and balances and in the end, it is generated automatically and accurately.

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

Because I have used other platforms, I choose Paychex Flex for it's ease and accuracy.
Intuit Online Payroll (discontinued), ADP GlobalView Payroll
It is well suited for small businesses and I believe it is also suited for large businesses. I've used it with a company of less than 10 employees and also with a company of 50 employees. It seems well suited for either case. It's a huge stress relief that tax reports and prepared and accurate so quickly.

Paychex Flex Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
8
Pay calculation
10
Off-cycle/On-Demand payment
5
Direct deposit files
10
Salary revision and increment management
10
Balance details
10
Annual carry-forward and encashment
10
View and generate pay and benefit information
4
Update personal information
9
View job history
7
Pre-built reports
10
New hire portal
10
Manager tracking tools
10

Relationship with Paychex, Inc.

As with any company I've encountered, during the sales process you get the most attention. It's after the sales process that really counts. I still find it easy to work with Paychex even after the sales process.
You always get a response quite quickly. I find it very easy to get someone to help out with any issue I have.
Recently, after having used the Paychex Flex system for several years, I wanted a new feature that was available. To my surprise, it was in a platform that was less expensive and had more options than what I was currently working with. They switched me and lowered my price. I didn't negotiate. They just offered!!
Everyone has a client representative that they can email. They usually get back to you pretty quickly, however, if you have a question that needs to be resolved immediately, call them. If your rep is not available, there is always an expert that can help you.

Using Paychex Flex

2 - Administration and Management
1 - The controller is the only person with the skills to support Paychex Flex in our office at the current time.
  • Tracking time off and leave of absence
  • Preparing monthly reports and quarterly reports
  • Direct deposit
  • Allowing employees to gain access to their profiles.
  • Having employees track their time themselves.
Paychex Flex makes payroll easy and accurate. I can run a payroll anytime I am ready, which makes it very convenient. The reports are accurate and the posters keep me in compliance.

Evaluating Paychex Flex and Competitors

  • Ease of Use
Paychex Flex makes if super easy to enter your payroll and know that it will be accurate.
I wouldn't do anything. This worked out just fine for our company.

Paychex Flex Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I purchased premium support form Paychex Flex to help keep things moving along smoothly.
Paychex Flex provided exceptional support when it came to filing for ERTC credits. This would have taken a lot of time and I certainly would not have calculated it properly.

Using Paychex Flex

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Entering payroll information
  • Changing employee deduction information
  • Reviewing reports
  • Adding an additional check

Comments

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