Payroll is quick and easy right from my phone!
October 10, 2023

Payroll is quick and easy right from my phone!

Jodi Anderson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

Weekly payroll is reported online. We have no problems.
  • Submitting payroll is quick and easy
  • I can submit payroll using the app if I'm out of town.
  • Employees can print their own paystubs and W-2's
  • Our rep responds quickly to phone calls and is very knowledgeable.
  • I see no areas that need improved
  • Efficient and time saving
Positively - The bookkeeper uses Invoice, Cash Reimbursements, and Payroll Journal which I saved in Favorites under Quick Reports in the app and once I receive a text that payroll is done, I email those reports to her.
Our rep is quick to answer when I call or returns calls quickly answering all questions with knowledge.

Do you think Paychex Flex delivers good value for the price?

Not sure

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paychex Flex go as expected?

I wasn't involved with the implementation phase

Would you buy Paychex Flex again?

Yes

Payroll is quick and easy and I can do it on the app on my phone.
I failed to properly set up a new employees direct deposit so the check was mailed to our office. Our owner put it in a stack thinking it was of no importance and she would open it later. After a few weeks of the employee not getting his check, I contacted our rep and she stopped payment on that check immediately and issued a new check via direct deposit. I text the employee about the new check and he said the check was found and he deposited it the day before. So I immediately called the rep back to cancel the transaction which was within the 15 mins timeframe. A couple days later his bank reported the check was stopped and the amount was deducted from his account. Another call to the rep to again direct deposit which she happily did. All this to say, our rep was very cheerful and happy to help.

Paychex Flex Feature Ratings

Employee demographic data
Not Rated
Employment history
10
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
10
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
10
Update personal information
10
View job history
Not Rated
View company policy documentation
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated