Overall Satisfaction with Pendo Feedback (formerly Receptive)
We use Pendo Feedback to collect enhancement requests directly from our users. My team reviews these on a regular basis and adds high-level estimates for effort. As a leadership team, we meet monthly to review all feedback requests and then determine what is going to be included in an upcoming development cycle. Not everything makes it in, of course, but this is a much better way to prioritize and expose requests that are coming through.
- Easy collection of enhancement requests
- Linking to Jira tickets for development priorities
- Provides visibility for our customers into their priorities
- Filtering in general is not easy
- I would like to be able to create a leadership priority dashboard
- I would like to know easily when something has been linked to Jira
- Able to tie costs to enhancement requests via Jira integration
Do you think Pendo Feedback delivers good value for the price?
Yes
Are you happy with Pendo Feedback's feature set?
Yes
Did Pendo Feedback live up to sales and marketing promises?
Yes
Did implementation of Pendo Feedback go as expected?
Yes
Would you buy Pendo Feedback again?
Yes