Eliminate product prioritization struggles!
July 06, 2020

Eliminate product prioritization struggles!

Stephanie Hanson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo Feedback (formerly Receptive)

We use Pendo Feedback to collect enhancement requests directly from our users. My team reviews these on a regular basis and adds high-level estimates for effort. As a leadership team, we meet monthly to review all feedback requests and then determine what is going to be included in an upcoming development cycle. Not everything makes it in, of course, but this is a much better way to prioritize and expose requests that are coming through.
  • Easy collection of enhancement requests
  • Linking to Jira tickets for development priorities
  • Provides visibility for our customers into their priorities
  • Filtering in general is not easy
  • I would like to be able to create a leadership priority dashboard
  • I would like to know easily when something has been linked to Jira
  • Able to tie costs to enhancement requests via Jira integration
When we've had issues with Pendo Feedback, we've been able to resolve them fairly quickly and efficiently.

Do you think Pendo Feedback delivers good value for the price?

Yes

Are you happy with Pendo Feedback's feature set?

Yes

Did Pendo Feedback live up to sales and marketing promises?

Yes

Did implementation of Pendo Feedback go as expected?

Yes

Would you buy Pendo Feedback again?

Yes

If you are struggling with collecting and centralizing your enhancement requests, Pendo Feedback is a really great tool. It is front and center for your customers which allows them to feel heard and close feedback loops. It also allows our customer success team to refer back to what submissions have come from a particular account. With the SalesForce and ZenDesk integrations, we are able to have requests submitted within systems that our team uses on a daily basis and doesn't require them to log in to a separate system to capture these requests.