Pendo Feedback is a great complement to Pendo Analytics
April 30, 2024
Pendo Feedback is a great complement to Pendo Analytics
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Pendo Feedback
We use Pendo Feedback to help capture requests from customers for new features. This creates a central location where all customer feedback can be maintained and analyzed. Customers can enter in requests themselves or our tech support team can enter them in on their behalf. When we implement features that have been requested, Pendo Feedback automatically communicates the progress to the interested customers, helping to close the loop with them.
Pros
- Captures feature requests from customers
- Organize feature requests
- Communicate progress updates to customers
Cons
- Improvement could be made on easily grouping and reporting on feedback by customer parent account, not just by actual customer
- Feature requests states are predefined. It would be nice if those were customizable so they could match our actual business states
- The interface to update and manage the details of feedback requests could be improved and streamlined
- Pendo Feedback has helped our business consolidate all our customer feedback into a single location, making it easier to manage.
Do you think Receptive.io (discontinued) delivers good value for the price?
Yes
Are you happy with Receptive.io (discontinued)'s feature set?
Yes
Did Receptive.io (discontinued) live up to sales and marketing promises?
Yes
Did implementation of Receptive.io (discontinued) go as expected?
Yes
Would you buy Receptive.io (discontinued) again?
Yes
Comments
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