Overall Satisfaction with Pendo Feedback (formerly Receptive)
We use Pendo Feedback as a bridge for our customers/prospects to suggest features that our software may not have or may do differently. This software is used across many departments and it helps us solve the big question of what, why, and when for building features. The tug of war of prioritizing is reduced significantly from this solution.
- Organizing data from users.
- Customize questions and users.
- Manage priorities for our customers easily (intuitive).
- Do not charge per user (we almost cancelled over that).
- Get rid of or make the assumption of time and money saved more realistic.
- Helped us understand customer priorities.
- Provided us a way to weigh the value of a feature.
- Given us a way to touch hundreds of customers in one comment.
- Customers start to think we work on very little based on the number of requests compared to the number of releases.
The community feature is included, so it saves us some money. The reporting is nonexistent and that makes it a deal-breaker for us.
Do you think Pendo Feedback delivers good value for the price?
Yes
Are you happy with Pendo Feedback's feature set?
Yes
Did Pendo Feedback live up to sales and marketing promises?
Yes
Did implementation of Pendo Feedback go as expected?
Yes
Would you buy Pendo Feedback again?
Yes