New Name, Same Solid Value
June 29, 2020

New Name, Same Solid Value

Clinton Brady, MBA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo Feedback (formerly Receptive)

We use Pendo Feedback as a bridge for our customers/prospects to suggest features that our software may not have or may do differently. This software is used across many departments and it helps us solve the big question of what, why, and when for building features. The tug of war of prioritizing is reduced significantly from this solution.
  • Organizing data from users.
  • Customize questions and users.
  • Manage priorities for our customers easily (intuitive).
  • Do not charge per user (we almost cancelled over that).
  • Get rid of or make the assumption of time and money saved more realistic.
  • Helped us understand customer priorities.
  • Provided us a way to weigh the value of a feature.
  • Given us a way to touch hundreds of customers in one comment.
  • Customers start to think we work on very little based on the number of requests compared to the number of releases.
The community feature is included, so it saves us some money. The reporting is nonexistent and that makes it a deal-breaker for us.
I have not had a lot of contact with support, but when I do it's quick and accurate info.

Do you think Pendo Feedback delivers good value for the price?


Are you happy with Pendo Feedback's feature set?


Did Pendo Feedback live up to sales and marketing promises?


Did implementation of Pendo Feedback go as expected?


Would you buy Pendo Feedback again?


Very good for situations where you have a lot of customers and not a great way of ranking/reaching those customers with things they want and why.

Less appropriate for a fulfillment tool to be used as an ongoing communication (customers complain about getting notifications from mass comments on requests).