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Penelope, one of the best things that happened for us in 2021.
December 11, 2021

Penelope, one of the best things that happened for us in 2021.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Penelope by Social Solutions

We use Penelope as our main case management system. It addresses our need to go paperless and have one central system for all of our case notes. It also allows us to work from home or in the office and always be able to update our calendars. We use this system for every case that we see.
  • It is very intuitive.
  • When you forget to fill in something it points it out in a clear and easy-to-understand note.
  • Client notes are very easy to add.
  • The feature for the date of birth times out too quickly.
  • You can't upload any files that may have a symbol such as a . in their title.
  • The learning modules could be more concise making it faster to find the help you need.
  • Huge time savings.
  • Greater efficiency.
  • Centralisation of all of our data.

Do you think Penelope delivers good value for the price?

Yes

Are you happy with Penelope's feature set?

Yes

Did Penelope live up to sales and marketing promises?

Yes

Did implementation of Penelope go as expected?

Yes

Would you buy Penelope again?

Yes

We have used some terrible software in the past. Penelope is a breath of fresh air. The counselors can easily input their notes and reschedule a client. They don't leave sections blank because the system tells them what is missing. The "are you sure" reminders are a nice feature just double checking things for you. We have not found a scenario where it is less appropriate to use Penelope.

Using Penelope by Social Solutions

7 - Counselling and management.
2 - Only a knowledge of the product and initial training is needed along with an in-depth knowledge of how the business runs.
  • Session notes.
  • Keeping track of policy.
  • Initial input of case files.
  • Keeping track of extra hours.
  • Tailoring new project hours to keep track of in the system.
  • We can stream line how we keep track of consultations.
It works and provides us with what we need.